a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

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0
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1answer
23 views

Are touch-start and touch-end (i.e. Mouse-down and mouse-up for touch-screens) intuitive?

I'm contemplating using a touch-start gesture (i.e. Mouse-down for touch-screens) on the tablet version of my website. For what I am trying to do I need to differentiate between a click and a ...
3
votes
1answer
35 views

recommendations for best practices in testing upright and angled directory experiences on large-scale touch-screen display?

Has anybody had experience testing interactive touch-based displays for ux usability. Specifically, i'm looking at large-screen (i.e. wall-sized) touch screen software experiences that use advanced ...
5
votes
2answers
284 views

Using fake information on usability testing tasks?

I want to run some remote usability tests on an e-commerce website. I was just wondering if I should be giving the users fake information to input (e.g fake address, name, telephone number ) during ...
2
votes
2answers
63 views

How to design the optimal UI/UX test teaching lab?

Imagine you are training the next generation of UI designers and UX experts at a university, and the department just gave you a big pile of money to spend. How does the ideal testing lab look? (I ...
2
votes
1answer
32 views

Should a Store Landing Page have separate appt. selector- one for workshops & one for tech support, etc

I am having a bit of a challenge with my stakeholders in helping them understand my point of view on how to handle our appointments for workshops and product-driven/assistance questions. My company ...
1
vote
1answer
54 views

What are the best remote guerrilla research/test methods to get feedback from app users in Europe?

I’m a UX Team of one based in Asia but the primary market for our apps is Europe. We have slow uptakes for our apps in certain markets and really need user feedback as to why, but unfortunately we ...
2
votes
1answer
59 views

Identity Verification for Remote Usability Testing

Is there anyone out there who has to do identity verification for remote testing? I obviously have to get the participants to sign an NDA but my legal department wants me to take it a step further ...
1
vote
3answers
110 views

How to step outside one's own “perception bubble” when doing UX/Design?

I'm reading this article on how people tend to be caught in their own "homophilic [perception] bubble" when working at tech companies. People are focused on what they are designing, they work in ...
2
votes
1answer
73 views

Mobile - are there heatmaps that show where user looks at on a mobile device (like F Pattern) ?

Internet site navigation typically follows an "F pattern" - the user scans the left side for links and reads major headlines. This behavior can be expressed as a heatmap where red color shows where ...
0
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1answer
69 views

Single-Field Credit Card Payment. Experience or Published Data?

I'm currently attempting to employ the single-form credit card input solution similar to the one on Brad Frost's website (link below) but I'm facing some reluctance from others on this project due to ...
0
votes
4answers
104 views

UX Newbie. What would be a good, quick way to test and prove my UX assumptions? [closed]

Last time I tried to redesign my college's class enrollment system. The problem is not everyone have access to that system, so it was hard for me to ask advice on internet. Also I didn't how to do ...
0
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0answers
15 views

Conversion based on clicks or orders

I'm running A/B split testing using Instapage. My dilemma is whether using clicks or orders versus visitors should be my conversion rate. This is what I had so far A: 556 visitors - 27 conversions ...
0
votes
2answers
165 views

The most appropriate questions to get quality end-user feedback during prototype testing?

The project I'm working on at the moment is in the prototype stage. As we have several versions of final prototype done in PDF, we decided to test it. To get the most reliable answers as feedback we ...
8
votes
5answers
205 views

Usability testing for existing software

I would like to test the usability of an iPad app released a few months ago. This is an app that functions as a Point of Sale for retail businesses and cafes - there are at least two distinct user ...
4
votes
4answers
212 views

What practical steps can I take to reduce bias in usability testing?

I'm acutely sensitive to bias in usability testing. For example, I'm aware that task-selection bias is an issue, so I try to keep the tests more open/loose and let participants explore. I know that ...
-1
votes
1answer
54 views

Best way to recruit testers for a remote usability test in the UK and France [closed]

I need to recruit participants for a quick remote usability website test in the UK and in France. So far we tried facebook ads and classifieds. Do you have any suggestions where I can find ...
1
vote
1answer
33 views

How to deal with Privacy when performing Tests involving Video Capture?

Our company creates software that involves sensitive information. We have the opportunity to use a third party service for the temporary video screen capture of user sessions for the purpose of ...
3
votes
1answer
47 views

What's the difference between “Discovery” and “Usability”?

User Research - Google Ventures I wonder what do you think are the real benefits from doing "Discovery" questions?
3
votes
1answer
59 views

How do I write a user testing recruitment screener question to determine a candidate's areas of interest / hobbies?

I'm looking for user testers interested in geography, urban studies and digital storytelling. How do I suss this out? A yes/no question would be too leading, and an open ended question: "What are you ...
16
votes
5answers
3k views

What is your UX strategy when your users want opposite things?

Getting clear user feedback is great. But what do you do with the feedback when different people, or groups of people, want different things? I have encountered this situation a few times recently. ...
0
votes
1answer
33 views

Edit document name option in pop up

On my UI, when user clicks to create a new document, a pop up opens where a wizard is launched where user must select a folder in which he wants to create the new document. Pop up has a list of all ...
3
votes
1answer
40 views

Non-native speakers as participants in User Tests for website in foreign language

I’m going to evaluate a website to find out how to optimize different processes of interaction. Luckily I’ve got users of the target group to interview face-to-face under laboratory conditions. ...
1
vote
1answer
58 views

How important is the location bias with usability testing for a company?

I am planing to do a usability test for a company. It is a usability test (first one to be done) for a web product in the final stages of development. How important is the location, where the ...
1
vote
1answer
37 views

recording setup for field studies

Wondering if anyone here might have some advice: We're going to be undertaking onsite field usability studies for the first time over the next year, and I'm wondering about techniques / equipment / ...
1
vote
2answers
87 views

Should you change your prototype mid-test?

I am conducting usability tests internally and consistently a design choice keeps coming up as confusing. The tripping point is toggleable tags and whether they should look disabled when not ...
2
votes
2answers
90 views

A/B testing for 3 versions

Is it correct to perform A/B testing for 3 versions. It may sound funny as the title of test answers the question, but still is there any practice to test 3 versions against each other. Thank you in ...
0
votes
1answer
88 views

When is it ok to skip discovery?

I'm working on a project that needs a vast overhaul. Lets just say its Lotus Notes for examples sake. The product is 5 - 10 years out of date (I've just been brought in). It needs a huge amount of ...
4
votes
2answers
129 views

Distinguish between Time and Duration selection

We have a mobile app, which on the same screen, has a means to select Time and a means to select Duration; like this: Time Left Home is a time of day Planned Work Duration is duration Both of ...
4
votes
3answers
195 views

How many users should be tested with

Traditionally I've always stuck to the number 10. I recall reading some pretty convincing research that said 10 is the point at which 90% of problems will have been discovered and the gain from adding ...
1
vote
3answers
127 views

How to create a web application with good user experience or usability?

I am a front end developer, new to "user experience" world. I got a web application which has usability issues, which I have to recreate as per usability point of view. I referred many articles ...
0
votes
0answers
54 views

What are the metrics for measuring security and cognitive load as attributes of usability?

I want to know the standard metric one can use to measure security and cognitive load as attributes of usability in Mobile E-Commerce site application. The explanation should be base on users' ...
2
votes
2answers
225 views

Is there a way to force pages to load slowly? [closed]

I'm developing a website and want to test the user experience when some of the images load slowly. Obviously I'm doing everything I can to make assets small and load quickly, but there are slow ...
3
votes
3answers
114 views

what is the critical mass for design research

For my project, the first step of designing a service is design research. how many people should I interview to reach the point of synthesizing the interview results? is there any to go place to find ...
5
votes
2answers
100 views

Can I test different devices when I'll only have a sample of around 10 participants?

I'm going to be testing a way for students at the University of Leicester to print wirelessly to our printers from their own mobile device (could be smartphone, laptop, tablet etc.) There are two ...
15
votes
4answers
1k views

Should you reveal to the participants where they 'went wrong' during usability tests?

I realise 'went wrong' is not the correct term here. We're not testing the user, we're testing the site. (Hence the quote marks). Anyway: Take this hypothetical scenario: You're running a usability ...
2
votes
3answers
202 views

predict behavior based on emotional response

I'm a student so this is my first crack at designing a study. Trying to develop a usability test that 1) gathers participants emotional reaction and 2) discovers what behavior they would display ...
3
votes
2answers
124 views

Mobile Site Usability

What are some of the tools to use for testing the mobile site UI and UX? My company has a desktop site and now we have decided to build a mobile website. We have tested our desktop site with services ...
1
vote
2answers
297 views

How do I avoid the “Halo Effect” during testing?

I’ve been doing a lot of thinking on the Halo Effect lately. It seems that this effect can really make a difference in the outcome of my testing if I am not cognizant of its potential swaying power. ...
1
vote
2answers
61 views

Providing context for usability test

I am working on a startup with a small team - we have just produced a prototype of a key user flow that we will be testing with live customers for maximum insight to go back and iterate. My question: ...
2
votes
2answers
174 views

Does anyone have statistics on usage of the Kano Model?

I have been asked by a client to provide justification for the usage of the Kano Model. I believe I have sufficiently convinced them of the benefits and value, but the one thing I am lacking is ...
1
vote
2answers
145 views

What are the criteria for determining the 'clutter' on a web page?

I came across the clutter test offered by websitecriteria.com while doing some research on guidelines about content readability and presentation of information on a web page. It makes reference to an ...
6
votes
3answers
187 views

What are the pros/cons of performing usability testing with multiple participants simultaneously?

I've performed several usability tests, mainly with one participant at a time. However, I have never tried to perform a usability tests when you have e.g. two persons cooperating on a task. What ...
5
votes
3answers
97 views

Usability testing - is it possible to utilize think-aloud protocol and measuring time completion at the same time?

My question is basically the following: When performing a usability test and utilizing the Think-aloud protocol, is it possible to gather reliable metrics for e.g. time completion rates (i.e. how ...
1
vote
1answer
70 views

How Long Does a Usability Study Take from Start to Finish?

This question will likely have no single correct answer, but I'm looking for personal estimates on how long it takes you to complete a usability study from start to finish, including research, writing ...
5
votes
4answers
2k views

Why most software businesses require the users to “request a demo” to see their products?

I have noticed that on the large majority of software businesses, their products will not be shown to you unless you request a demo from their site, usually from a form by providing your personal ...
-2
votes
4answers
154 views

Is copy and paste user-friendly in Mac? [closed]

Whenever I use copy and paste files in Mac, my eyes always search for copy and paste text in Mac context menu when compared with windows context menu. Is copy and paste in Mac context menu ...
2
votes
2answers
59 views

Think aloud test with participants familiar with the interface?

Today I conducted four Think Aloud tests of a website used in a lot of schools here in Denmark. Unfortunately I did not prepare properly as I didn't think to check weather the test participants ...
1
vote
2answers
73 views

What are the best ways to capture/organize usability test data for interpretation?

I'm in the process of doing some usability testing this week for one our iOS apps. We're having them attempt a few targeted tasks to test goals like New users should be able to signup with their ...
2
votes
6answers
147 views

Do you ask testers to talk about themselves at the start of a usability test?

When performing a one-on-one usability test, do you ask your testers to introduce themselves and give a brief background about themselves? Or do you just introduce yourself, give background about the ...
1
vote
3answers
79 views

Setting time limit for a task question when a tester can't find what they're looking for?

We are testing our website navigation and content arrangement before we begin the redesign on our informational website. We want to know if users can easily find what they are looking for and see ...