a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

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4
votes
4answers
177 views

What practical steps can I take to reduce bias in usability testing?

I'm acutely sensitive to bias in usability testing. For example, I'm aware that task-selection bias is an issue, so I try to keep the tests more open/loose and let participants explore. I know that ...
-1
votes
1answer
37 views

Best way to recruit testers for a remote usability test in the UK and France [closed]

I need to recruit participants for a quick remote usability website test in the UK and in France. So far we tried facebook ads and classifieds. Do you have any suggestions where I can find ...
1
vote
1answer
23 views

How to deal with Privacy when performing Tests involving Video Capture?

Our company creates software that involves sensitive information. We have the opportunity to use a third party service for the temporary video screen capture of user sessions for the purpose of ...
2
votes
1answer
41 views

What's the difference between “Discovery” and “Usability”?

User Research - Google Ventures I wonder what do you think are the real benefits from doing "Discovery" questions?
2
votes
1answer
26 views

How do I write a user testing recruitment screener question to determine a candidate's areas of interest / hobbies?

I'm looking for user testers interested in geography, urban studies and digital storytelling. How do I suss this out? A yes/no question would be too leading, and an open ended question: "What are you ...
16
votes
5answers
2k views

What is your UX strategy when your users want opposite things?

Getting clear user feedback is great. But what do you do with the feedback when different people, or groups of people, want different things? I have encountered this situation a few times recently. ...
0
votes
1answer
25 views

Edit document name option in pop up

On my UI, when user clicks to create a new document, a pop up opens where a wizard is launched where user must select a folder in which he wants to create the new document. Pop up has a list of all ...
3
votes
1answer
34 views

Non-native speakers as participants in User Tests for website in foreign language

I’m going to evaluate a website to find out how to optimize different processes of interaction. Luckily I’ve got users of the target group to interview face-to-face under laboratory conditions. ...
1
vote
1answer
56 views

How important is the location bias with usability testing for a company?

I am planing to do a usability test for a company. It is a usability test (first one to be done) for a web product in the final stages of development. How important is the location, where the ...
1
vote
1answer
21 views

recording setup for field studies

Wondering if anyone here might have some advice: We're going to be undertaking onsite field usability studies for the first time over the next year, and I'm wondering about techniques / equipment / ...
0
votes
2answers
81 views

Should you change your prototype mid-test?

I am conducting usability tests internally and consistently a design choice keeps coming up as confusing. The tripping point is toggleable tags and whether they should look disabled when not ...
2
votes
2answers
88 views

A/B testing for 3 versions

Is it correct to perform A/B testing for 3 versions. It may sound funny as the title of test answers the question, but still is there any practice to test 3 versions against each other. Thank you in ...
0
votes
1answer
84 views

When is it ok to skip discovery?

I'm working on a project that needs a vast overhaul. Lets just say its Lotus Notes for examples sake. The product is 5 - 10 years out of date (I've just been brought in). It needs a huge amount of ...
4
votes
2answers
108 views

Distinguish between Time and Duration selection

We have a mobile app, which on the same screen, has a means to select Time and a means to select Duration; like this: Time Left Home is a time of day Planned Work Duration is duration Both of ...
4
votes
3answers
189 views

How many users should be tested with

Traditionally I've always stuck to the number 10. I recall reading some pretty convincing research that said 10 is the point at which 90% of problems will have been discovered and the gain from adding ...
1
vote
3answers
121 views

How to create a web application with good user experience or usability?

I am a front end developer, new to "user experience" world. I got a web application which has usability issues, which I have to recreate as per usability point of view. I referred many articles ...
0
votes
0answers
52 views

What are the metrics for measuring security and cognitive load as attributes of usability?

I want to know the standard metric one can use to measure security and cognitive load as attributes of usability in Mobile E-Commerce site application. The explanation should be base on users' ...
2
votes
2answers
196 views

Is there a way to force pages to load slowly? [closed]

I'm developing a website and want to test the user experience when some of the images load slowly. Obviously I'm doing everything I can to make assets small and load quickly, but there are slow ...
3
votes
3answers
100 views

what is the critical mass for design research

For my project, the first step of designing a service is design research. how many people should I interview to reach the point of synthesizing the interview results? is there any to go place to find ...
5
votes
2answers
94 views

Can I test different devices when I'll only have a sample of around 10 participants?

I'm going to be testing a way for students at the University of Leicester to print wirelessly to our printers from their own mobile device (could be smartphone, laptop, tablet etc.) There are two ...
15
votes
4answers
1k views

Should you reveal to the participants where they 'went wrong' during usability tests?

I realise 'went wrong' is not the correct term here. We're not testing the user, we're testing the site. (Hence the quote marks). Anyway: Take this hypothetical scenario: You're running a usability ...
2
votes
3answers
193 views

predict behavior based on emotional response

I'm a student so this is my first crack at designing a study. Trying to develop a usability test that 1) gathers participants emotional reaction and 2) discovers what behavior they would display ...
3
votes
2answers
122 views

Mobile Site Usability

What are some of the tools to use for testing the mobile site UI and UX? My company has a desktop site and now we have decided to build a mobile website. We have tested our desktop site with services ...
1
vote
2answers
199 views

How do I avoid the “Halo Effect” during testing?

I’ve been doing a lot of thinking on the Halo Effect lately. It seems that this effect can really make a difference in the outcome of my testing if I am not cognizant of its potential swaying power. ...
1
vote
2answers
54 views

Providing context for usability test

I am working on a startup with a small team - we have just produced a prototype of a key user flow that we will be testing with live customers for maximum insight to go back and iterate. My question: ...
2
votes
2answers
143 views

Does anyone have statistics on usage of the Kano Model?

I have been asked by a client to provide justification for the usage of the Kano Model. I believe I have sufficiently convinced them of the benefits and value, but the one thing I am lacking is ...
1
vote
2answers
116 views

What are the criteria for determining the 'clutter' on a web page?

I came across the clutter test offered by websitecriteria.com while doing some research on guidelines about content readability and presentation of information on a web page. It makes reference to an ...
6
votes
3answers
152 views

What are the pros/cons of performing usability testing with multiple participants simultaneously?

I've performed several usability tests, mainly with one participant at a time. However, I have never tried to perform a usability tests when you have e.g. two persons cooperating on a task. What ...
5
votes
3answers
84 views

Usability testing - is it possible to utilize think-aloud protocol and measuring time completion at the same time?

My question is basically the following: When performing a usability test and utilizing the Think-aloud protocol, is it possible to gather reliable metrics for e.g. time completion rates (i.e. how ...
0
votes
1answer
62 views

How Long Does a Usability Study Take from Start to Finish?

This question will likely have no single correct answer, but I'm looking for personal estimates on how long it takes you to complete a usability study from start to finish, including research, writing ...
5
votes
4answers
2k views

Why most software businesses require the users to “request a demo” to see their products?

I have noticed that on the large majority of software businesses, their products will not be shown to you unless you request a demo from their site, usually from a form by providing your personal ...
-2
votes
4answers
152 views

Is copy and paste user-friendly in Mac? [closed]

Whenever I use copy and paste files in Mac, my eyes always search for copy and paste text in Mac context menu when compared with windows context menu. Is copy and paste in Mac context menu ...
2
votes
2answers
56 views

Think aloud test with participants familiar with the interface?

Today I conducted four Think Aloud tests of a website used in a lot of schools here in Denmark. Unfortunately I did not prepare properly as I didn't think to check weather the test participants ...
0
votes
0answers
20 views

User Experience Evaluation [duplicate]

I wish to carry out a complete User Experience Evaluation for a portal providing education. What are the best methods for it ? The end users are barely computer literate, and they make do with ...
1
vote
2answers
62 views

What are the best ways to capture/organize usability test data for interpretation?

I'm in the process of doing some usability testing this week for one our iOS apps. We're having them attempt a few targeted tasks to test goals like New users should be able to signup with their ...
2
votes
6answers
141 views

Do you ask testers to talk about themselves at the start of a usability test?

When performing a one-on-one usability test, do you ask your testers to introduce themselves and give a brief background about themselves? Or do you just introduce yourself, give background about the ...
1
vote
3answers
75 views

Setting time limit for a task question when a tester can't find what they're looking for?

We are testing our website navigation and content arrangement before we begin the redesign on our informational website. We want to know if users can easily find what they are looking for and see ...
3
votes
1answer
85 views

What are the best ways to get SUS score on mockups?

Can we just showcase static mockups to users and as them to respond to SUS questionnaire? Or, is it good to provide a clickable mockups so that they can get a feel of the workflow? Do we have any ...
0
votes
0answers
4 views

is it right way to open social network pages at same tab [duplicate]

As per usability which sounds more user friendly, Imagine a footer of our website have social network icons(like fb,twitter,google plus ,etc) ,what is the best way to show it to end user is it ...
1
vote
1answer
61 views

How to present reply chains on a mobile/condensed interface? [duplicate]

Take a website such as reddit where users can reply to a post, and then users can reply to that reply, etc. I'm building a mobile application that deals with a similar situation with nested ...
1
vote
0answers
85 views

How many Task Questions in Usability Testing [closed]

I am about to conduct remote usability test on some e-commerce sites. Can anyone tell me how many task questions are acceptable to be asked. Am working on my PhD Thesis now.
66
votes
10answers
10k views

“people don’t know what they want until you show it to them”

One of the most successful products ever produced is the iPhone. It’s loved for its excellent User Experience worldwide. It came from an idea by the late Steve Jobs who is among other things famous ...
8
votes
5answers
225 views

2 Line Calendar Module | Alternative Calenders

I'm exploring a new format for a calendar module. It only uses two lines for the dates causing it to be more of a landscape format than square. The only problem is for users deciphering how the ...
0
votes
2answers
337 views

Benchmark for usability test

I'm working on a usability test of a e-commerce website. The test is a validation test (the kind of test performed close to service's release). I read that, for these kind of tests, I have to use ...
1
vote
1answer
46 views

Typical usability tests when evaluating an ebook

I am attempting to do a usability test on an ebook. The current book is in the epub format but my usability test should be reusable in other formats as well. What are some of the areas I should focus ...
2
votes
1answer
288 views

User Testing Framework and Questions for comparative tests

I am planning to conduct a number of task-based moderated think aloud tests for a service that I am designing. I will be repeating the test with the same setup regularly throughout the year and I am ...
9
votes
1answer
292 views

How can I get useful usability data from a focus group?

After my company has recently been acquired, we have been allotted an hour of "usability testing" at an upcoming conference. The catch is, if we follow the template that has been put forth to us, ...
3
votes
5answers
171 views

A/B testing in user test

I designed 4 versions of a checkout page. I want to make some user test to know which version performs better. Do you think that I have to do the tests with the same person? the big change in the ...
2
votes
2answers
492 views

Which software do you use for facial expression analysis?

Dear incredible community, I am once again in need of your help. Summary: Looking for a tool to analyze participant's webcam feed to produce a report of facial expressions - it does not have to be ...
0
votes
3answers
142 views

How to prompt users to give feedback on widget design without biasing their answers?

We have a set of matching widgets we use as a homepage for an app. The user can interact with those widgets causing various notification dialogs. I think these dialogs should match the look and feel ...