a method of analyzing an interface by the standard principles of usability. For questions regarding whether to conduct a usability study or how to best go about testing.

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26 views

experimental design

In an experiment, same group of participants are required to test (low and high) visual quality of a user interface. The goal is to find whether perception of usability is affected by any of the low ...
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43 views

Usability Test for a Filtered Drop-Down Menu

I am revising a set of form fields that require users to manually enter someone's first name, last name, professional code #, etc. to be a drop-down menu with fuzzy matching. The user would begin ...
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3answers
67 views

How to demonstrate to stakeholders that redesigning an enterprise solution requires substantial initial investigation

I'm trying to explain the value of proper research for a large enterprise application redesign. There is some pressure to deliver mockups "to get ahead of development" but the reality of the ...
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1answer
72 views

Trouble Getting People to Complete Free Listing Form [closed]

I own a motorsports website which I have poured my heart and soul into to make it the best in the industry and of which does very well and is blessed by Google in search for popular queries such as ...
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3answers
107 views

usability testing and target group

I intend to conduct a usability study on a website (say an elementary school) to find out about ease of use, learnability etc., the first group of prospective users I would approach are parents for ...
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0answers
46 views

Automated testing WITH human factors to collect software metrics?

reaching out to see if any other UXers have experience collecting automated data for software KPIs (did a quick search for related question, and didn't find anything. Apologies if this has been asked ...
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19 views

Digital Video Recorder Glasses Spy Camera Eyewear for Usability Test

Do you think it could be useful to use a Digital Video Recorder Glasses Spy Camera Eyewear (e.g.: http://www.amazon.com/Recorder-Glasses-Camcorder-Eyeglass-4GB/dp/B00JIMMN92/) to record usability ...
3
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2answers
108 views

What kind of card sorting is the best?

I have an online grocery website, it includes different categories and subcategories, I want to test the the usability of categories tree, in this case closed card sorting or open card sorting is the ...
2
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1answer
39 views

Quick interactive mockups for early usability testing [closed]

I've completely fleshed out my idea for a mobile web app. I've created the mockups in Sketch 3, and have documentation of all the models and controller actions I need to make this app work. I want to ...
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33 views

What sorts of questions should I be asking after each usability task? [duplicate]

What sorts of questions should I be asking at the end of each usability task? I am trying to identify usability problems - but I was wondering if there is an efficient way of doing this - i.e. ...
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1answer
64 views

Free usability questionnaire templates to follow?

I am a programmer, and whilst I may know a lot about programming - I do not know a lot about UX or usability testing in general. I plan to undertake a usability test on a website that I designed. ...
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3answers
60 views

Setting usability tasks for participants to test a website

I recently designed a website and I would like to test its' usability against end users. I am not sure about how I would set tasks, as I have read online not to give any obvious clues. One task I ...
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1answer
32 views

Is it necessary to conduct both guerrilla testing and traditional testing for a single website?

I am in the process of conducting some traditional usability test sessions for my sports website. I have some good feedback so far on the navigation, layout and design of the website. But I've just ...
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2answers
92 views

Is it good practice to ask why a participant didn't do something a specific way after a usability test?

I am conducting several usability tests this week on my sports website. The purpose is for me to find out any flaws in the design or any usability issues that may affect navigation and other factors. ...
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4answers
59 views

Calculating tasks response time with paper-prototypes?

I am conducting paper-prototype testing and manage to collect data about completion rates and satisfaction scores. However, I am finding it difficult to calculate the task times. Is there another ...
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2answers
26 views

Should I revert back to the home page after each usability test task?

I am conducting a usability test of a sports website. I'm trying to find potential usability errors and design flaws for my website. I have a list of tasks that I will give to my participants to ...
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2answers
46 views

Executing usability tests on a system which has on-boarding. Should the users be aware of this?

Planning on running usability tests with a product that has an extensive on-boarding tutorial/process. Of course the actual product will allow the users to skip such steps however the product it self ...
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3answers
130 views

Preference of paper prototypes over paper-in-screen prototypes

Similar to paper prototyping, paper-in screen prototyping displays low-fi mockups on the device itself. However, the latter will only work with some pre-defined scenarios. (i.e. the interactions of ...
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1answer
145 views

Deciding about labels (Taxonomy in User Interface)

I work for a delivery company and we are creating a new section for our mobile app, which has the following features: Pending reviews of restaurants Order Status Order History Favorite restaurants ...
5
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1answer
264 views

Would having people vote on the outcomes of multivariate tests keep people interested in UX?

I'd like to get people at my company involved in usability testing by encouraging them to vote on the outcomes of multivariate tests. A talk I saw at a conference a few weeks ago explained that this ...
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2answers
65 views

User testing: asking experienced users to bring frustrating test cases?

Is it a valid testing strategy to ask experienced users to bring their own frustrating use cases to the table, rather than giving them our own task to work through? Are there caveats or best ...
2
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2answers
144 views

UI Memorability Testing

I'm about to start testing the memorability of a user interface the Nielsen's way, where UI memorability is the amount of time/number-of-tries needed for the user to reach the efficiency during a ...
1
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1answer
27 views

Is using another method to complete a user task considered a fail if it isn't what I'm looking for?

I designed a dashboard layout for my company's monitoring application and had a couple of users go through a usability test session while using the application to see how usable to dashboard is. On ...
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4answers
166 views

Using a survey to identify problems, for usability testing

I'm new to UX research, and I am on a small UX project just for the sake of practice. Before conducting a usability test, I understand that I need to know the user's pain points in certain products ...
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1answer
54 views

What are the core tools and processes an organization should have in place to test web application accessibility

I'm a developer for an organization that is starting to plan out how to overhaul a number of our web applications with a focus on making them both 508 compliant, and truly accessible for users with a ...
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2answers
103 views

Usability testing

I'm planning some usability testing at work and have a few questions that I can't seem to find good answers for anywhere else. Firstly I'm relatively new to usability testing and have never planned ...
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1answer
39 views

How much margin (if any) should I allow for in calculating SUS?

I'm running a use test for 12 participants split into 2 sets of 3 subgroups (user type and user location - these are NOT mutually exclusive groups). I need to produce 7 different SUS results: ...
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2answers
101 views

What are the Pros / Cons of iterating on a prototype after each usability test session?

I run a lot of guerilla usability tests on my prototypes at my company. Sometimes, after maybe the second or third participant runs into the same issue, I'll think about fixing that issue before ...
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0answers
89 views

Best Unmoderated Remote Usability Testing Tool? [closed]

My name's Ivan and I am a UX Specialist in Belgium. Since we are a rather small UX team within a big company, we are trying to find ways to help us in our day-to-day activities. As such, we are ...
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1answer
78 views

What is website industry benchmark for Net Promoter Score?

Industry benchmarks do exists for Net Promoter Scores. For example, the Consumer Software Industry (Sauro, 2011) has an average Net Promoter score of 21%--meaning a 20% is about average for products ...
4
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1answer
88 views

Solid evidence or user test experience for Badge Notifications

Has anyone looked into the effectiveness of those red notification badges on the top navigation of websites like facebook and google plus? I know it's useful for Facebook, but I'm wondering if it's ...
4
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1answer
53 views

Measuring reaction to website changes in New x Returning users

As we see every time Facebook changes something, users tend to have a negative reaction to changes in UI. But how can we measure the effects of this discomfort on conversion? The first thing that ...
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1answer
66 views

Performing Unit Testing for UX

I have a tricky question and I'm not sure if calling it "unit testing" is the right thing to do as I am by no means a UX person - I am learning a lot though. I have a website and I'm trying to ...
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2answers
84 views

Getting honest feedback on usability tests

I work in a small company where I'm the only UX person on the team. We're in the process of conducting usability testing on an important section of the system that involves transforming of existing ...
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5answers
155 views

How to usability test a prototype that's not fully functional?

I will soon be performing usability tests on a design prototype of a web app. The proposed system, though, makes use of some advanced interactions that we probably won't be able to mock up in the ...
7
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4answers
299 views

How do Enterprise Softwares validate A/B testing?

I just started working for an enterprise software company, and I'm having a hard time integrating validation to see "what works" for the user. I'm used to working for more consumer-based software, ...
4
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4answers
90 views

Measuring UX of big enterpise application

I'd like to measure usability and identify potential areas for UX improvements of rather big application. We've managed to identify 3 main user groups (based on roles) and around 3-4 main tasks ...
2
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2answers
57 views

Is there a function to get the optimal number of choices in a Likert scale?

I was answering a question today and it reminded me of a discussion I had with a couple colleagues about the optimal amount of choices in a Likert scale. I vouched for the classic 5, one of us stood ...
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2answers
96 views

Are touch-start and touch-end (i.e. Mouse-down and mouse-up for touch-screens) intuitive?

I'm contemplating using a touch-start gesture (i.e. Mouse-down for touch-screens) on the tablet version of my website. For what I am trying to do I need to differentiate between a click and a ...
3
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1answer
80 views

recommendations for best practices in testing upright and angled directory experiences on large-scale touch-screen display?

Has anybody had experience testing interactive touch-based displays for ux usability. Specifically, i'm looking at large-screen (i.e. wall-sized) touch screen software experiences that use advanced ...
5
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2answers
355 views

Using fake information on usability testing tasks?

I want to run some remote usability tests on an e-commerce website. I was just wondering if I should be giving the users fake information to input (e.g fake address, name, telephone number ) during ...
2
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2answers
167 views

How to design the optimal UI/UX test teaching lab?

Imagine you are training the next generation of UI designers and UX experts at a university, and the department just gave you a big pile of money to spend. How does the ideal testing lab look? (I ...
2
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1answer
56 views

Should a Store Landing Page have separate appt. selector- one for workshops & one for tech support, etc

I am having a bit of a challenge with my stakeholders in helping them understand my point of view on how to handle our appointments for workshops and product-driven/assistance questions. My company ...
1
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1answer
114 views

What are the best remote guerrilla research/test methods to get feedback from app users in Europe?

I’m a UX Team of one based in Asia but the primary market for our apps is Europe. We have slow uptakes for our apps in certain markets and really need user feedback as to why, but unfortunately we ...
5
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2answers
146 views

Identity Verification for Remote Usability Testing

Is there anyone out there who has to do identity verification for remote testing? I obviously have to get the participants to sign an NDA but my legal department wants me to take it a step further ...
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3answers
147 views

How to step outside one's own “perception bubble” when doing UX/Design?

I'm reading this article on how people tend to be caught in their own "homophilic [perception] bubble" when working at tech companies. People are focused on what they are designing, they work in ...
2
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1answer
158 views

Mobile - are there heatmaps that show where user looks at on a mobile device (like F Pattern) ?

Internet site navigation typically follows an "F pattern" - the user scans the left side for links and reads major headlines. This behavior can be expressed as a heatmap where red color shows where ...
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2answers
361 views

Single-Field Credit Card Payment. Experience or Published Data?

I'm currently attempting to employ the single-form credit card input solution similar to the one on Brad Frost's website (link below) but I'm facing some reluctance from others on this project due to ...
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4answers
128 views

UX Newbie. What would be a good, quick way to test and prove my UX assumptions? [closed]

Last time I tried to redesign my college's class enrollment system. The problem is not everyone have access to that system, so it was hard for me to ask advice on internet. Also I didn't how to do ...
1
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1answer
29 views

Conversion based on clicks or orders

I'm running A/B split testing using Instapage. My dilemma is whether using clicks or orders versus visitors should be my conversion rate. This is what I had so far A: 556 visitors - 27 conversions ...