a technique used to evaluate a product by testing it on users. This can be seen as an irreplaceable usability practice, since it gives direct input on how real users use the system.

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70
votes
16answers
12k views

What is best practice for designing form error messages?

I've seen quite a lot of research on form design, but so far, I haven't come across any studies on error message design best practices. The only piece of advice seems to be that each error should ...
22
votes
7answers
3k views

Why does the golden ratio work? Or does it?

This is just one example of an article promoting use of the golden ratio in design. Over the past few years I've seen quite a few similar articles, but none of them really seem to go into depth beyond ...
0
votes
0answers
4 views

is it right way to open social network pages at same tab [duplicate]

As per usability which sounds more user friendly, Imagine a footer of our website have social network icons(like fb,twitter,google plus ,etc) ,what is the best way to show it to end user is it ...
0
votes
1answer
44 views

Competitive usability evaluations: What if I've already done the work?

As a freelance UX designer/consultant with a particular primary industry, I'm thinking of offering a service for usability evaluations of a prospect's site and their competitor's site. Has anyone ...
0
votes
1answer
23 views

quantifying field study ROI

I have the feeling I'm not the first person on this site to be in the position of advocating for mounting field studies for their company's software and being challenged to produce data ahead of time ...
1
vote
5answers
177 views

Update vs. Save

I'm working on an application that has a lot of CRUD functionality. When creating an element, I have a button labeled with "Save". My original thoughts were to bring this "Save" button across all ...
1
vote
2answers
235 views

How to measure the user experience?

recently I had the joy to be part of a new department in our company, the user experience department. I'm really happy with my new work,but recently my bosses started to do some changes in our ...
-3
votes
0answers
37 views

What advice can be given for writing a chapter on Research Methodology?

I am about to write my Research Methodology of my PhD thesis, but I realized that for proper research methodology to be presented, the actual remote usability test must be conducted. I am confused ...
5
votes
3answers
459 views

Tests on more “human-ish” forms

Is there any usability test about using the following style of forms? It would be displayed after the user clicks on "register". Welcome, [full name]________ To save your progress, you will need to ...
31
votes
5answers
3k views

Why does the space bar do page down in browsers

Why is the space bar doing a page down in some viewer apps, especially browsers and PDF readers? For me this seems to be a bit counter-intuitive, and also this behaviour affects games and other ...
19
votes
2answers
515 views

Apart from safety, has there been any research conducted, hopefully current, with respect to user-experience and right- vs left-hand traffic?

Background The terms right-hand traffic and left-hand traffic refer to regulations requiring all bidirectional traffic, unless otherwise directed, to keep either to the right or the left side of ...
10
votes
4answers
147 views

How to rescue a usability test whose participant is lacking confidence?

Last night, I was conducting a usability test with a participant who was very uncertain of his actions. Before the test, I said all of the usual stuff about it being a test of the software and not ...
13
votes
7answers
595 views

Which makes for a better UX: using copy that is short and simple or copy that is casual, yet possibly more wordy?

In the context of a web app, which makes for a better User Experience: using copy that states the facts as simply as possible or copy that speaks in casual language, yet could end up being more wordy? ...
1
vote
3answers
263 views

What is the best way to organize the categories in this app?

I'm developing an iPhone app. This app is really simple: a user can search if (for example) an product contains milk (maybe you are allergic to it) and give you a feedback (you can eat, or you can't ...
7
votes
3answers
8k views

What should be maximum and minimum length of persons User Name & Password? [closed]

I am wondering because I am trying to make sure that person have right amount of spaces for their user name. User Name and Password are security measures and should not be easy to guess. I have fixed ...
0
votes
2answers
107 views

What is the correct currency formatting with zero amounts?

I have couple of questions: I am representing decimal values in dollars in my table as follows $2.30 $0.15 I need to know how should I represent 0 (zero) dollars. Which of the following is ...
18
votes
4answers
607 views

Dark screens in cars

I am a designer just preparing an app for the "in car" area. Normally we have a bunch of colors to use and we usually use dark colors on a light background. Now our client came up with some question ...
3
votes
3answers
257 views

Is white text on dark background better for usability on smartphone / tablet keyboards than the reverse?

Which is a better and usable Smart Phone or Tablet keyboard? White / light characters on Black / Dark keys on the keyboard layout. Black / Dark Grey text on the white / light grey colour keys ...
23
votes
5answers
2k views

How to design for people not willing to learn?

During quite a few usability tests in the past I have noticed the following: A test person gets a simple task to achieve. Lets say "Book a flight from A to C via B". He should then fulfill the task ...
0
votes
1answer
70 views

Which legal documents are required in user research?

What kind of legal agreement do we have to solicit from user research participants prior to involving them in a user study? I'm specifically interested in diary studies, but I guess it's pretty much ...
2
votes
2answers
79 views

Rule of thumb for user testers not showing up for testing appointments?

For those of you who administer user tests, what do you do when testers don't keep their appointments? I'm currently in the midst of a round of user testing for one of my projects. The tests needed ...
-2
votes
2answers
90 views

Where can I find broad White Papers on Usability Experiments

For example studies on what makes for the most effective shopping cart, how people prefer to view photos in their browsers and on their phone, what people appreciate in a search engine, whether left ...
3
votes
2answers
268 views

Should I pursue career in UX design if I'm not very passionate about development and visual design?

I am very interested in Usability research and testing, but I don't share the developers' and designers' passion for the actual design and product creation. Does it mean that I shouldn't be doing UX ...
4
votes
7answers
425 views

Is it good to make different website for Desktop and iPad?

Is it good to make different website for Desktop and iPad? or same site is more better?
0
votes
0answers
26 views

Is the use of carousels good? Do users actually know how to use a carousel? [duplicate]

The question is pretty much what is on the title. I keep having the feeling that building a multiscreen (responsive/adaptative) environment with carousels is something that the users don't know how to ...
0
votes
2answers
58 views

Can you make people sign in their accounts for user testing

I am planning to conduct some user testing on popular sites such as facebook/linkedin/twitter. The question is, would they be willing (or should i even ask them) to sign in to these accounts using ...
0
votes
1answer
692 views

Comparison of usability between Office for Windows and Mac

I have been using Microsoft Office on Windows for a long time, from 97 to 2013, and occasionally I use it on a Mac computer as well. There has been previous questions about comparisons between Windows ...
1
vote
2answers
95 views

Studies on the impact of switching operating systems in corporate organizations

Browsing through a previous question on the usability between Windows and Mac OS, I thought an interesting question would be to see if there were any studies done on the impact of changing operation ...
5
votes
3answers
563 views

What is a good method/formula for estimating how much time a usability test will require?

I was setting up a usability test at my office where we have never done much formal usability testing. One of management's first questions was, "How long will this take?" I didn't have a good answer ...
1
vote
2answers
403 views

Grouping Likert Scale responses to positive (agree) and negative (disagree)

We have conducted a survey using Likert Scales with the following options: Strongly Agree Moderately Agree Slightly Agree Slightly Disagree Moderately Disagree Strongly Disagree For ...
15
votes
6answers
741 views

UX impact of standard stock photos

It's pretty clear to me that standard stock images (examples 1 / examples 2) don't help to build a brand or identity. Are there any studies about the impact of stock images? Any other thoughts? In ...
6
votes
2answers
1k views

Best way to organize data gathered during research?

What is the best and most scientific way to organize all the qualtative data gathered during research? I think this is important because with easy to understand research and data, it will be difficult ...
1
vote
1answer
112 views

How to recommend improving usability of something that doesn't exist yet?

If a website is in an early requirements gathering phase, to what extent can the usability of this site be advised at this stage? I understand that achieving better usability comes from further ...
8
votes
2answers
193 views

How do people react to voice commands in AI?

I'm looking for documentation on how people react to talking to an artificial intelligence system like, say, Siri (especially now that iOS6 has dictation). How 'comfortable' is it to use voice ...
4
votes
3answers
140 views

How to run quick usability tests for a large organization with no process in place

Our company is rolling out a program so the UX team can quickly conduct usabiliy test on easy features, instead of having to farm these quick usabilty test to expensive agencies. we are looking for ...
1
vote
2answers
60 views

what is the reason befind putting questions' stat on left on questions list?

Giving the fact that users read left to right, does SO want users to read question's stats first then question title ? if so why ? wouldn't be more pratical to read first the question's title ?
3
votes
1answer
266 views

Reliable sources about UI/UX best practices in Japan?

Everything I read about usability on western websites is mostly the opposite of what I'm told to do at my workplace in Japan. For example : - make landing pages as crowded as possible - avoid share ...
12
votes
6answers
1k views

full-color icons vs. greyed-out icons in menus

Icons in menus are often full-color. Even though the page an icon/menu item controls is not active, the icon still appears in its normal hues. To distinguish the icon which is active, a designer will ...
2
votes
2answers
568 views

Where can I find existing System Usability Scale (SUS) results to compare against?

I'm looking for a resource of existing System Usability Scale (SUS) study results to compare against. I've read in a few papers/webpages that plenty of such data is available, unfortunately I can't ...
7
votes
4answers
169 views

Conveying that usability problems exist to developers, cheaply!

I'm a developer transitioning towards design/usability. I'm giving a talk to the devs at my workplace on design basics and guidelines with a little sneaky UX teaching on the side. My goal is to work ...
6
votes
4answers
148 views

What are factors to take into account when evaluating the effectiveness of symbols?

I'm mainly looking for referrals to studies that were objective in evaluating the effectiveness of a series of symbols, but open to opinions based on anecdotal experience too.
113
votes
16answers
6k views

How to discover what users NEED and not what they WANT?

I have been thinking a lot about my favorite quote from Henry Ford: If I asked people what they wanted, they would have said 'Faster Horses'. -Henry Ford The trouble I have been having is that ...
9
votes
5answers
371 views

Research on Walk-up-and-use systems

I am interested in research on Walk-up-and-use systems. From what I found so far, Walk-up-and-use systems are described as "system that requires no explicit user training" (hci-hub, FH ...
-1
votes
3answers
107 views

A/B or multi-variate testing as replacement for UX design?

It seems like in a business-driven organization (i.e. where the sales and marketing team has a bigger say) that offer software products or services, A/B testing is used as a way to improve and measure ...
39
votes
20answers
3k views

Do I really need a login button?

We've been having a discussion in the office surrounding a login page we're developing for a new web application. The web application is in intranet-based application, and is mainly used by users who ...
4
votes
1answer
88 views

How to study competitive/equivalent interfaces efficiently?

Before starting designing a new interface, I usually study equivalent/competitive UIs to come up with some ideas in terms of functionalities and layout. I would like to conduct this kind of study in ...
17
votes
5answers
527 views

Usability results: 5 users fly through UI, 1 user fails. What to do?

Which approach do you usually take when a majority (5 of 6) of users can easily complete a task during usability testing while one user fails? I cannot really describe the task exactly but it would be ...
3
votes
2answers
429 views

Enterprise Social User Interview Questions?

I am in the process of creating a questionnaire for user interviews for a HUGE Enterprise Social Initiative where the end product is going to be an Intranet/ESocial application.I am trying to get some ...
1
vote
1answer
254 views

Looking for best practice, articles, tests or studies on video placement on websites.

We are a publisher of many special interest (that doesn't mean x-rated! ;) news websites (tech, music, sport etc). The majority of our content is editorial but we obviously have a growing amount of ...
4
votes
4answers
243 views

How do I justify a “friendly view” when a department head is adding “table view” as a requirement?

So in the web app I'm currently working on, I need to display a list of objects. I opted for a "friendly" view, with each object being a div. StackExchange's question list layout is actually a good ...