a technique used to evaluate a product by testing it on users. This can be seen as an irreplaceable usability practice, since it gives direct input on how real users use the system.

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141
votes
17answers
10k views

How to discover what users NEED and not what they WANT?

I have been thinking a lot about my favorite quote from Henry Ford: If I asked people what they wanted, they would have said 'Faster Horses'. -Henry Ford The trouble I have been having is that ...
1
vote
2answers
45 views

Is it correct to design personas from use cases provided by stakeholder?

I am currently creating personas for a new project. I don't have any user data except for the use cases provided by the stakeholder.I did competitive analysis and identified few interaction issues(...
127
votes
18answers
48k views

What is best practice for designing form error messages?

I've seen quite a lot of research on form design, but so far, I haven't come across any studies on error message design best practices. The only piece of advice seems to be that each error should ...
1
vote
1answer
22 views

Are there any formulas or algorithm to evaluate playability of games from user's side?

I'd like to know what the title says. Basically, everything I have found deals with heuristics from developer's side, from device's side and the economical side of gaming development. However, couldn'...
0
votes
1answer
64 views

Interfaces designed deliberately to contain high density of content and actions [closed]

There has been a strong trend towards the simplification and shallow IA of modern websites and applications, yet I can't help but wonder if there is also some correction required for certain ...
0
votes
1answer
62 views

Textbox “x” icon

Nowadays we don't see the "x" icon in text box anymore. A user can use this icon to erase the whole text field. Does the placement of this icon depend on the kind of app? Any particular reason for ...
4
votes
3answers
117 views

Integrate 2 Products into the same mobile app

I have been asked to combine 2 products into 1 mobile application. The 1st application is an app for an NGO Institution which wants to received donations. The second one is a payment gateway which ...
2
votes
3answers
343 views

Showing details of a product on the listing/index page VS showing it on a separate page

Lets say you have an index page where you list all your products. When it comes to showing details of a product I have seen some interesting variations. Housing.com shows details(e.g, this link) on ...
1
vote
3answers
88 views

Setting usability tasks for participants to test a website

I recently designed a website and I would like to test its' usability against end users. I am not sure about how I would set tasks, as I have read online not to give any obvious clues. One task I ...
3
votes
3answers
65 views

How should I test my mobile app's user interaction qualitatively? [closed]

How do you conduct qualitative research on mobile apps? Do you use screen capturing tools, metrics, etc? What metric did you find most indicative?
2
votes
3answers
148 views

Icon coloring for color blindness

I have scenario where there are 2 icons(Check and Exclamation) with 4 states.The colors of the icons changes on following scenarios State 1 - ! - Grey (Configuration is missing,has content) State 2 ...
1
vote
2answers
913 views

What are the differences between Usability Attributes and Usability Requirements

I want clarification on the above subject matter. Many authors refer to the two constructs as same. I will also like to to have full discussion on them and other external sources for further details.
5
votes
2answers
215 views

Simultaneous gestures on a touchscreen device?

Is there any existing research on dealing with simultaneous gestures on a touchscreen device? More specifically, the challenges and issues with allowing more than one person to interact with a ...
0
votes
3answers
134 views

usability testing and target group

I intend to conduct a usability study on a website (say an elementary school) to find out about ease of use, learnability etc., the first group of prospective users I would approach are parents for ...
4
votes
5answers
646 views

Better portfolio with 'case studies'

How can I make a better portfolio with case studies? I'm disappointed in peoples portfolios being like an art gallery, or not organized well. I probably just need a good example.
4
votes
2answers
978 views

Reliable sources about UI/UX best practices in Japan?

Everything I read about usability on western websites is mostly the opposite of what I'm told to do at my workplace in Japan. For example : - make landing pages as crowded as possible - avoid share ...
0
votes
1answer
84 views

Usability of selecting a range of data in stock-type charts

A stock chart is a common tool for displaying financial data or other time-series related data where the data can be streaming by the minute or even by the second, and you also may have historical ...
29
votes
7answers
4k views

Why does the golden ratio work? Or does it?

This is just one example of an article promoting use of the golden ratio in design. Over the past few years I've seen quite a few similar articles, but none of them really seem to go into depth beyond ...
8
votes
3answers
417 views

Check out cart that has too much radio button

I need your feedback about too much radio button on a checkout page. I wanted to show all the available option on the page rather than hiding them with a dropdown. Problem is the checkout page look ...
0
votes
2answers
269 views

A slider or a checkbox?

I want to place a filter for price on my website. Currently, I have it placed as slider. I've though about adding a input field on the left and right of the slider which will indicate the min and ...
18
votes
6answers
4k views

Which way should arrows point for a dropdown button?

In the following images I've animated a button dropdown where the arrow animates to the downward position when displaying the dropdown menu. Wondering if there is any usability studies on this or if ...
0
votes
1answer
37 views

Is it necessary to conduct both guerrilla testing and traditional testing for a single website?

I am in the process of conducting some traditional usability test sessions for my sports website. I have some good feedback so far on the navigation, layout and design of the website. But I've just ...
6
votes
3answers
83 views

Should I offer product plans with specified limits when we do not yet have a way to enforce the limits?

I'm designing software that's being designed with multiple tiers. Each tier has a specified amount of storage and specified number of actions an account can take each month. The issue is that we do ...
1
vote
1answer
43 views

A concrete approach to user evaluation

I am conducting a research in which I plan to rely on user-centered design methodology. If my understanding of this methodology is correct, it is important to have many iterations in the end of which ...
0
votes
2answers
77 views

User testing: asking experienced users to bring frustrating test cases?

Is it a valid testing strategy to ask experienced users to bring their own frustrating use cases to the table, rather than giving them our own task to work through? Are there caveats or best ...
2
votes
2answers
216 views

UI Memorability Testing

I'm about to start testing the memorability of a user interface the Nielsen's way, where UI memorability is the amount of time/number-of-tries needed for the user to reach the efficiency during a ...
1
vote
1answer
82 views

When to display “Request is taking too long” message

Does anybody know if any solid metrics exist around when to display the error "Request is taking too long..." when trying to load a page? I know all pages will very depending on the DB calls etc., but ...
7
votes
1answer
192 views

Any usability studies on “on hold / waiting” calls?

I was wondering if there are any current studies on Call On Hold messages. Today I had to call 3 different companies that put me on hold, with all of the experiences ranging from bad to nauseating, so ...
5
votes
2answers
122 views

What are the Pros / Cons of iterating on a prototype after each usability test session?

I run a lot of guerilla usability tests on my prototypes at my company. Sometimes, after maybe the second or third participant runs into the same issue, I'll think about fixing that issue before ...
5
votes
2answers
107 views

When do we establish an ongoing pattern/trend as a standard or convention?

I see a lot of questions here asking about established conventions or standards. This question has it roots in this discussion about an app drawer icon being a convention or not. I would like to know ...
4
votes
1answer
55 views

Measuring reaction to website changes in New x Returning users

As we see every time Facebook changes something, users tend to have a negative reaction to changes in UI. But how can we measure the effects of this discomfort on conversion? The first thing that ...
2
votes
3answers
293 views

Is using Page's section scrolling good for UX?

A designer is insisting on using this effect on a website like this http://alvarotrigo.com/fullPage/examples/normalScroll.html http://www.thepetedesign.com/demos/onepage_scroll_demo.html You must ...
0
votes
1answer
32 views

Is it appropriate to discussed the proposed usability method in literature review or in methodology chapter?

I need some clarification on where to put the proposed usability evaluation method in my thesis. Is it appropriate to discuss it in literature review chapter or in research methodology chapter of my ...
2
votes
2answers
229 views

Show contextual FAQ's prior to contacting support?

Does providing contextual FAQ's prior to allowing users to contact a support specialist increase ROI? It seems that there is at least a perceived benefit (as many companies do it). Are they basing ...
19
votes
4answers
969 views

Dark screens in cars

I am a designer just preparing an app for the "in car" area. Normally we have a bunch of colors to use and we usually use dark colors on a light background. Now our client came up with some question ...
32
votes
4answers
7k views

What objective qualities make a user interface intuitive?

How is intuitive defined in terms of UI? Are there any studies about what objective and measurable qualities make a user interface intuitive? What design principles, patterns, or approaches are most ...
9
votes
8answers
2k views

“I agree” check box or buttons

I'm designing an application which allows the users to sign up if they agree to the terms and conditions. If the user agrees to the terms and conditions, sign-up process will be successful and the ...
2
votes
4answers
151 views

Cognitive strain by reading data in tables?

I would like to know if there is a study made about the cognitive strain that there is (or isnt) on reading dataheavy tables. I know there is a lot of help out there for how to make tables easier to ...
1
vote
2answers
88 views

Showing/Hiding/Identifitying Unavailable Options

I am working on a simple application. It's class/seminar picker application. The user logs in then selects the seminars they wish to attend. Some of the seminars have pre-requisites (which each user ...
21
votes
5answers
8k views

Do we really need a “Remember me” option on a Login page?

I'm wondering why do we need to ask user to make a decision, for how long he want to be authenticated? This is done by having "keep me signed in" option login page: Why can't we simply "predict" ...
2
votes
4answers
767 views

Pop-up vs In-page Error messages

I am trying to determine what would be the most effective method of notifying a user that some of the fields they have filled out on the online form is invalid or required. The form itself is to ...
2
votes
2answers
193 views

SUS usabilty questionnaire

I am new to SUS questionnaire. I want to use five questions form SUS in my research. I am taking 3 even questions and 2 odd questions. Using questionnaire this way will it misinterpret my results. Can ...
2
votes
3answers
408 views

Gamification: Scalability and affordance of visual rewards? [closed]

By the end of 2014, Gartner Research Report predicts that over 70 percent of Global 2000 organizations will have at least one "gamified" application, and that "gamification is positioned to become ...
49
votes
5answers
12k views

Why does the space bar do page down in browsers

Why is the space bar doing a page down in some viewer apps, especially browsers and PDF readers? For me this seems to be a bit counter-intuitive, and also this behaviour affects games and other ...
15
votes
2answers
771 views

Have usability studies been conducted on the use of alphanumeric characters as labels for controller buttons?

Controller Question Over the years there have been a wide variety of home consoles each with their own (mostly) unique controller designs1. One thing that most consoles have in common is their use of ...
11
votes
2answers
992 views

How do users react to a browser request for geolocation?

Is there a study about a user's reaction to a browser request of a geolocation? What is the percentage of acceptation? In which case? What triggers acceptance and what triggers denial?
2
votes
4answers
95 views

Who to involve when making user tasks/scenarios for a usability test?

I am conducting my first usability test in our in-house testlab. I have asked my team (and the rest of the company) for hypotheses and aches regarding the service we are goint to test. Based on these (...
9
votes
4answers
504 views

Usability testing for open-source projects?

I'm working (slowly) on an open-source project, and I was hoping to do some usability testing once it's a bit further along. Also, hopefully the GIMP devs will notice this question ;-). I'm not sure ...
3
votes
2answers
167 views

Testing with new vs. experienced users

A bit of backstory first: I'm setting up a usability test involving electronic medical records (EMRs). The test has to follow some draft testing guidelines (long pdf) set up by the National Institute ...
1
vote
3answers
167 views

How to create a web application with good user experience or usability?

I am a front end developer, new to "user experience" world. I got a web application which has usability issues, which I have to recreate as per usability point of view. I referred many articles ...