a technique used to evaluate a product by testing it on users. This can be seen as an irreplaceable usability practice, since it gives direct input on how real users use the system.

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9
votes
4answers
504 views

Usability testing for open-source projects?

I'm working (slowly) on an open-source project, and I was hoping to do some usability testing once it's a bit further along. Also, hopefully the GIMP devs will notice this question ;-). I'm not sure ...
5
votes
3answers
1k views

Are there any tests that can be used to measure the quality of an UI?

What are the criteria that are used to measure the quality of an UI, or compare different UIs with each other?
19
votes
7answers
375 views

What's the biggest surprise you've had in a usability test? [closed]

Usability tests often present some real surprises where the participant's mental model does not match what they're presented with. What are the biggest or most interesting surprises you've come ...
13
votes
11answers
567 views

If people don't know what they like, how do we make things that they will like? [duplicate]

Possible Duplicate: How to discover what users NEED and not what they WANT? The question "What are your favorite counter-intuitive principles or ideas within UX?" has interesting responses ...
13
votes
5answers
281 views

How to rescue a usability test whose participant is lacking confidence?

Last night, I was conducting a usability test with a participant who was very uncertain of his actions. Before the test, I said all of the usual stuff about it being a test of the software and not him,...
17
votes
5answers
1k views

SUS Scores and Doubts

My team just started using the SUS to baseline our applications against each other. There are some doubts regarding the relation of the questions to web applications and web sites. At times study ...
16
votes
6answers
2k views

Correct terminology for “please the interviewer” bias?

I'm pushing usability testing within my workplace by performing some Steve Krug style usability tests, which have gone down so well that the product owner now wants me to add some marketing questions. ...
10
votes
5answers
224 views

How can I produce an insightful, quick 'n' dirty usability report?

I was asked by the company I work at to make a usability report in a few days that shows the state of the current site under the following limitations: I don't have any budget or gifts to give to ...
14
votes
11answers
1k views

How do you take notes at speed?

One of the things that I've quickly found out when doing usability testing and field studies is that it's hard to keep up with the pace of what's going on and take sufficient notes. How do you cope ...
13
votes
9answers
177 views

How do you ensure that you've covered the whole site in your work?

I'm a relatively recent practitioner, and although my work's quality is pretty good, I still have one big back-draw (in my opinion): I always miss something or two when making or fixing a web site. ...