a technique used to evaluate a product by testing it on users. This can be seen as an irreplaceable usability practice, since it gives direct input on how real users use the system.

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8
votes
3answers
576 views

How do you teach basic usability concepts to people who don't know anything about usability?

At the company I work for I'm the specialist in usability, we produce a lot of work and I try to get involved in the design as much as I can. However I do not have the time to work on every project ...
9
votes
5answers
899 views

UI Lag: What's considered “smooth”?

I'm building a drawing application that let's users annotate images and diagrams in a freehand style. Not unlike a glorified MS Paint program, but there is heavy background processing going on. ...
1
vote
3answers
283 views

Geek-friendly website design for a software shop [closed]

We are in the process of branding our start up. Our target customers are technology shops around the world. Thus we want our logo and website's look and feel to be appealing to techies and geeks (Not ...
9
votes
4answers
499 views

Paying test subjects for user testing/beta testing

I've read that focus groups are a poor way of conducting user research as it attracts professional focus groupers who work the focus group "circuit" for a living. This obviously has major drawbacks as ...
22
votes
7answers
3k views

Why does the golden ratio work? Or does it?

This is just one example of an article promoting use of the golden ratio in design. Over the past few years I've seen quite a few similar articles, but none of them really seem to go into depth beyond ...
6
votes
4answers
538 views

What objective qualities or elements of a website design can help build trust with users?

I've seen some anecdotal evidence of trust seals or security badge helping improve conversions on ecommerce sites by boosting the user's confidence in the site. Companies like Verisign, TrustGuard, ...
6
votes
5answers
435 views

How do you recruit users for usability evaluation?

Pick random people? Use a service like usertesting.com? What do you do?
39
votes
20answers
3k views

Do I really need a login button?

We've been having a discussion in the office surrounding a login page we're developing for a new web application. The web application is in intranet-based application, and is mainly used by users who ...
25
votes
2answers
3k views

What objective qualities make a user interface intuitive?

How is intuitive defined in terms of UI? Are there any studies about what objective and measurable qualities make a user interface intuitive? What design principles, patterns, or approaches are most ...
8
votes
4answers
403 views

Usability testing for open-source projects?

I'm working (slowly) on an open-source project, and I was hoping to do some usability testing once it's a bit further along. Also, hopefully the GIMP devs will notice this question ;-). I'm not sure ...
5
votes
3answers
737 views

Are there any tests that can be used to measure the quality of an UI?

What are the criteria that are used to measure the quality of an UI, or compare different UIs with each other?
19
votes
7answers
290 views

What's the biggest surprise you've had in a usability test? [closed]

Usability tests often present some real surprises where the participant's mental model does not match what they're presented with. What are the biggest or most interesting surprises you've come ...
12
votes
11answers
453 views

If people don't know what they like, how do we make things that they will like? [duplicate]

Possible Duplicate: How to discover what users NEED and not what they WANT? The question "What are your favorite counter-intuitive principles or ideas within UX?" has interesting responses ...
10
votes
4answers
148 views

How to rescue a usability test whose participant is lacking confidence?

Last night, I was conducting a usability test with a participant who was very uncertain of his actions. Before the test, I said all of the usual stuff about it being a test of the software and not ...
15
votes
5answers
635 views

SUS Scores and Doubts

My team just started using the SUS to baseline our applications against each other. There are some doubts regarding the relation of the questions to web applications and web sites. At times study ...
14
votes
6answers
583 views

Correct terminology for “please the interviewer” bias?

I'm pushing usability testing within my workplace by performing some Steve Krug style usability tests, which have gone down so well that the product owner now wants me to add some marketing questions. ...
9
votes
5answers
184 views

How can I produce an insightful, quick 'n' dirty usability report?

I was asked by the company I work at to make a usability report in a few days that shows the state of the current site under the following limitations: I don't have any budget or gifts to give to ...
12
votes
11answers
561 views

How do you take notes at speed?

One of the things that I've quickly found out when doing usability testing and field studies is that it's hard to keep up with the pace of what's going on and take sufficient notes. How do you cope ...
13
votes
9answers
164 views

How do you ensure that you've covered the whole site in your work?

I'm a relatively recent practitioner, and although my work's quality is pretty good, I still have one big back-draw (in my opinion): I always miss something or two when making or fixing a web site. ...