a technique used to evaluate a product by testing it on users. This can be seen as an irreplaceable usability practice, since it gives direct input on how real users use the system.

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6
votes
4answers
569 views

What objective qualities or elements of a website design can help build trust with users?

I've seen some anecdotal evidence of trust seals or security badge helping improve conversions on ecommerce sites by boosting the user's confidence in the site. Companies like Verisign, TrustGuard, ...
6
votes
2answers
899 views

Conducting a competitive analysis

What are the questions you need to ask or the methods you perform when you're doing a competitive web site analysis from a UX perspective? How do you gather the facts? When in the project process do ...
6
votes
1answer
255 views

How can I convey the results of UX research to stakeholders?

How can I go about getting stakeholders to understand and "buy into" the results derived from UX research? For example, I ran across this great UX research plan by a Google UX researcher today.
6
votes
2answers
2k views

Best way to organize data gathered during research?

What is the best and most scientific way to organize all the qualtative data gathered during research? I think this is important because with easy to understand research and data, it will be difficult ...
5
votes
3answers
469 views

Tests on more “human-ish” forms

Is there any usability test about using the following style of forms? It would be displayed after the user clicks on "register". Welcome, [full name]________ To save your progress, you will need to ...
5
votes
3answers
1k views

How to get stakeholder buy-in for proposed UX research initiatives?

Undertaking usability studies often requires selling them first. What methods have you found effective for getting your plans approved? One example: I've used short project overview plans in the ...
5
votes
4answers
273 views

Is it effective to ask users which design they prefer and why?

I have a few different options for the UX of a tool. Each is quite different from the other. They are currently represented as lo-fi wireframes. I would like to get feedback on them to decide which ...
5
votes
3answers
177 views

What benefits will a professional usability study give me over a guerilla one?

By 'professional' study, I mean hiring an outside company to run the test (typically $10k+). By 'guerilla' I mean hallway testing, or 'Rocket Surgery made easy' style testing. What is the benefit of ...
5
votes
2answers
1k views

Does it matter if Pagination controls are Left, Centered, or Right-Justified?

Should Pagination Be Left, Centered, or Right-Justified? Does it matter? Any usability studies? We are redesigning our pagination to be more usable. In the process a question came up of where to ...
5
votes
5answers
273 views

How can I measure why users never return to a web app?

I'm working on an application that's been in use for the past 3 years. It's a web-based product and we have been tracking its usage using Google analytics for the past 6 months (since the time I ...
5
votes
3answers
641 views

What is a good method/formula for estimating how much time a usability test will require?

I was setting up a usability test at my office where we have never done much formal usability testing. One of management's first questions was, "How long will this take?" I didn't have a good answer ...
5
votes
1answer
166 views

When conducting an heuristic evaluation, do you also make note of conforming elements?

When conducting an heuristic evaluation, do you you also make note of the elements that conform, or do you only look for elements that do not conform to the heuristics?
5
votes
3answers
758 views

Are there any tests that can be used to measure the quality of an UI?

What are the criteria that are used to measure the quality of an UI, or compare different UIs with each other?
4
votes
7answers
431 views

Is it good to make different website for Desktop and iPad?

Is it good to make different website for Desktop and iPad? or same site is more better?
4
votes
6answers
225 views

What's the best way to conduct user research at a trade show?

I've tried a couple of times to perform usability studies at an industry-specific trade show, and it's been largely awkward. In my experience, people are milling around and love to chat, but don't ...
4
votes
3answers
452 views

Any evidence of increased click through rates on blue underlined links in html emails?

I'm redesigning our company email template. At the moment links are grey, bold and not underlined. I don't think this makes it very clear that it is a link. My gut instinct tells me that I should make ...
4
votes
10answers
250 views

how much in term of usability are the users willing to pay for visual effects?

How much the users are willing to pay in term of usability in order to have a visually appealing application? Will they forgive a difficult pattern just because it is visually attractive? How ...
4
votes
3answers
151 views

How to run quick usability tests for a large organization with no process in place

Our company is rolling out a program so the UX team can quickly conduct usabiliy test on easy features, instead of having to farm these quick usabilty test to expensive agencies. we are looking for ...
4
votes
3answers
238 views

What types of personal information should be collected during a usability study?

I'm curious if usability analysts collect personal information about their participants when performing a usability study, and if so what kind of questions do you ask? Does age, gender, nationality, ...
4
votes
2answers
102 views

How to study competitive/equivalent interfaces efficiently?

Before starting designing a new interface, I usually study equivalent/competitive UIs to come up with some ideas in terms of functionalities and layout. I would like to conduct this kind of study in ...
4
votes
2answers
187 views

Cultural differences while usability testing

As a Briton, I realise there are cultural differences that I need to consider while testing. For example I have found that citizens from the Indian subcontinent are less likely to directly criticise ...
4
votes
2answers
146 views

Field Highlighting

How to represent a data that is good/acceptable, and data that is not acceptable? Currently I am using green for good data and red for bad data with bold font. Please suggest. Let me tell you the ...
4
votes
4answers
258 views

How do I justify a “friendly view” when a department head is adding “table view” as a requirement?

So in the web app I'm currently working on, I need to display a list of objects. I opted for a "friendly" view, with each object being a div. StackExchange's question list layout is actually a good ...
4
votes
3answers
2k views

Let tester directly click on web site to report bugs, similar to bugherd? [closed]

I'm doing website User Testing and want them to report issues by clicking on web site and type text into a comment box. Similar to www.Diigo.com or www.bugherd.com Bugherd is designed for this but it ...
4
votes
3answers
689 views

What is the best way to approach usability testing an intranet?

In my mind, the biggest difference between testing an intranet and a public website are the users. You know exactly who will be using the intranet, because they have to. The roles and tasks are ...
4
votes
1answer
274 views

Usability of Popup sharing / search toolbars on websites

I've been noticing an increase in sites that are using a dropdown / popup sharing and search panel (The main site of note being http://www.uxmatters.com/) Is there any research into whether this ...
4
votes
2answers
434 views

Opens in a new window icon placement

When using an icon to represent a link I believe the standard convention is [icon] [Link]. A colleague has raised the point that for links that open in a new window, the icon should appear after the ...
4
votes
1answer
1k views

Studies showing significant usability differences between Windows and Mac OS X?

Everybody has their pet gripes about one or the other, but I'm curious if there is any actual science showing that "The Windows Way" or "The Mac Way" is significantly better for some task. Just to be ...
4
votes
2answers
322 views

Better portfolio with 'case studies'

How can I make a better portfolio with case studies? I'm disappointed in peoples portfolios being like an art gallery, or not organized well. I probably just need a good example.
3
votes
4answers
257 views

Does changing behaviour of a link depending on which mouse button is clicked affects usability?

I have a link in my webpage that opens up a dialog that contains some content. Besides showing the content in the dialog. I am also planning to allow that if the user wants to open this content in a ...
3
votes
3answers
444 views

Is white text on dark background better for usability on smartphone / tablet keyboards than the reverse?

Which is a better and usable Smart Phone or Tablet keyboard? White / light characters on Black / Dark keys on the keyboard layout. Black / Dark Grey text on the white / light grey colour keys ...
3
votes
2answers
302 views

Should I pursue career in UX design if I'm not very passionate about development and visual design?

I am very interested in Usability research and testing, but I don't share the developers' and designers' passion for the actual design and product creation. Does it mean that I shouldn't be doing UX ...
3
votes
3answers
857 views

Can web analytic tools track user's behavior across tabs?

I'm curious about logging user actions across multiple tabs; is a user's actions across multiple tabs within a browser trackable? So from user's point of view is there an additional element of privacy ...
3
votes
1answer
367 views

Reliable sources about UI/UX best practices in Japan?

Everything I read about usability on western websites is mostly the opposite of what I'm told to do at my workplace in Japan. For example : - make landing pages as crowded as possible - avoid share ...
3
votes
2answers
844 views

Framework or plugin for tracking user actions on a web application

I've been working for a while on various proof-of-concept applications for social network privacy, which I've evaluated for publication with various user studies. Is there a useful, free, framework ...
3
votes
3answers
381 views

Are “view more” links still being used?

Some years ago, it was usual to see a list of articles in the homepage of any website with a link often called "View more". Nowadays it's difficult to find a website using this link, I noticed that ...
3
votes
1answer
242 views

User usability analysis [closed]

i am unable to find the answers to the following questions.Please help me resolve (a) Name quantitative and qualitative techniques for analysing the usability of a software product. (b) Compare the ...
3
votes
1answer
376 views

Do users change settings in mobile apps?

I have just read this article and i am curious if users have this same behavior in mobile applications, i suspect so, but it is only based on intuition. Does anyone know of some public studies or ...
3
votes
2answers
111 views

Mobile Site Usability

What are some of the tools to use for testing the mobile site UI and UX? My company has a desktop site and now we have decided to build a mobile website. We have tested our desktop site with services ...
3
votes
2answers
448 views

Enterprise Social User Interview Questions?

I am in the process of creating a questionnaire for user interviews for a HUGE Enterprise Social Initiative where the end product is going to be an Intranet/ESocial application.I am trying to get some ...
3
votes
6answers
226 views

Is a usability study on just a newsletter effective?

I'm doing a usability study in our lab next month to test a newsletter for a client. It will be my first test with only an email (instead of a website). I'll only have 3/4 tasks (open email, choose ...
3
votes
0answers
33 views

Looking for any studies OR anecdotal stories on the usability of lightweight markup languages (like Markdown, MediaWiki or BBCode) [duplicate]

Possible Duplicate: Is Markdown Friendly Enough for Non-Technical Users? I need to create a simple markup language (none of the ones out there quite fit the bill). However, I'd really like ...
2
votes
2answers
88 views

Rule of thumb for user testers not showing up for testing appointments?

For those of you who administer user tests, what do you do when testers don't keep their appointments? I'm currently in the midst of a round of user testing for one of my projects. The tests needed ...
2
votes
2answers
645 views

Where can I find existing System Usability Scale (SUS) results to compare against?

I'm looking for a resource of existing System Usability Scale (SUS) study results to compare against. I've read in a few papers/webpages that plenty of such data is available, unfortunately I can't ...
2
votes
1answer
121 views

Testing with new vs. experienced users

A bit of backstory first: I'm setting up a usability test involving electronic medical records (EMRs). The test has to follow some draft testing guidelines (long pdf) set up by the National Institute ...
1
vote
4answers
316 views

A/B testing VS UX usability enhancement by UX guy?

What us the point behind A/B testing if everything will be decided by the users inputs of websites then Is there any role for UX guy in this case? Should we give preferences the results of A/B ...
1
vote
4answers
386 views

Looking to create a good user interface to ask 4 questions to users in the best possible way?

I am trying to create a good UI for the main page of my website. I need to ask 4 questions to users in easiest possible way- Query terms - e.g toyota Corola Category (optional) - e.g. Cars Location ...
1
vote
5answers
223 views

Update vs. Save

I'm working on an application that has a lot of CRUD functionality. When creating an element, I have a button labeled with "Save". My original thoughts were to bring this "Save" button across all ...
1
vote
2answers
729 views

Questions to ask in a comparative usability study

As I mentioned in this question, I've been working on proof-of-concept applications for social network privacy and running usability studies to evaluate them for publication. I'm a beginner to user ...
1
vote
3answers
288 views

Geek-friendly website design for a software shop [closed]

We are in the process of branding our start up. Our target customers are technology shops around the world. Thus we want our logo and website's look and feel to be appealing to techies and geeks (Not ...