a technique used to evaluate a product by testing it on users. This can be seen as an irreplaceable usability practice, since it gives direct input on how real users use the system.

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1answer
4k views

Comparison of usability between Office for Windows and Mac

I have been using Microsoft Office on Windows for a long time, from 97 to 2013, and occasionally I use it on a Mac computer as well. There has been previous questions about comparisons between Windows ...
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2answers
202 views

Studies on the impact of switching operating systems in corporate organizations

Browsing through a previous question on the usability between Windows and Mac OS, I thought an interesting question would be to see if there were any studies done on the impact of changing operation ...
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2answers
1k views

Grouping Likert Scale responses to positive (agree) and negative (disagree)

We have conducted a survey using Likert Scales with the following options: Strongly Agree Moderately Agree Slightly Agree Slightly Disagree Moderately Disagree Strongly Disagree For ...
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1answer
137 views

How to recommend improving usability of something that doesn't exist yet?

If a website is in an early requirements gathering phase, to what extent can the usability of this site be advised at this stage? I understand that achieving better usability comes from further ...
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4answers
917 views

Dark screens in cars

I am a designer just preparing an app for the "in car" area. Normally we have a bunch of colors to use and we usually use dark colors on a light background. Now our client came up with some question ...
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2answers
6k views

Best way to organize data gathered during research?

What is the best and most scientific way to organize all the qualtative data gathered during research? I think this is important because with easy to understand research and data, it will be difficult ...
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3answers
182 views

How to run quick usability tests for a large organization with no process in place

Our company is rolling out a program so the UX team can quickly conduct usabiliy test on easy features, instead of having to farm these quick usabilty test to expensive agencies. we are looking for ...
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2answers
62 views

what is the reason befind putting questions' stat on left on questions list?

Giving the fact that users read left to right, does SO want users to read question's stats first then question title ? if so why ? wouldn't be more pratical to read first the question's title ?
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2answers
892 views

Reliable sources about UI/UX best practices in Japan?

Everything I read about usability on western websites is mostly the opposite of what I'm told to do at my workplace in Japan. For example : - make landing pages as crowded as possible - avoid share ...
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2answers
222 views

How do people react to voice commands in AI?

I'm looking for documentation on how people react to talking to an artificial intelligence system like, say, Siri (especially now that iOS6 has dictation). How 'comfortable' is it to use voice ...
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3answers
125 views

A/B or multi-variate testing as replacement for UX design?

It seems like in a business-driven organization (i.e. where the sales and marketing team has a bigger say) that offer software products or services, A/B testing is used as a way to improve and measure ...
4
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2answers
118 views

How to study competitive/equivalent interfaces efficiently?

Before starting designing a new interface, I usually study equivalent/competitive UIs to come up with some ideas in terms of functionalities and layout. I would like to conduct this kind of study in ...
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5answers
560 views

Usability results: 5 users fly through UI, 1 user fails. What to do?

Which approach do you usually take when a majority (5 of 6) of users can easily complete a task during usability testing while one user fails? I cannot really describe the task exactly but it would be ...
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1answer
582 views

Looking for best practice, articles, tests or studies on video placement on websites.

We are a publisher of many special interest (that doesn't mean x-rated! ;) news websites (tech, music, sport etc). The majority of our content is editorial but we obviously have a growing amount of ...
4
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4answers
309 views

How do I justify a “friendly view” when a department head is adding “table view” as a requirement?

So in the web app I'm currently working on, I need to display a list of objects. I opted for a "friendly" view, with each object being a div. StackExchange's question list layout is actually a good ...
3
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2answers
532 views

Enterprise Social User Interview Questions?

I am in the process of creating a questionnaire for user interviews for a HUGE Enterprise Social Initiative where the end product is going to be an Intranet/ESocial application.I am trying to get some ...
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6answers
334 views

What's the best way to conduct user research at a trade show?

I've tried a couple of times to perform usability studies at an industry-specific trade show, and it's been largely awkward. In my experience, people are milling around and love to chat, but don't ...
4
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2answers
742 views

Opens in a new window icon placement

When using an icon to represent a link I believe the standard convention is [icon] [Link]. A colleague has raised the point that for links that open in a new window, the icon should appear after the ...
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4answers
480 views

How usable are digital whiteboards?

I am building a whiteboard that records what is written to it and that is connected to the internet. One of my primary focus is usability. The whiteboard is not like standard digital whiteboards. It ...
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4answers
203 views

Conveying that usability problems exist to developers, cheaply!

I'm a developer transitioning towards design/usability. I'm giving a talk to the devs at my workplace on design basics and guidelines with a little sneaky UX teaching on the side. My goal is to work ...
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3answers
1k views

Usability testing and responsive web design

What are your take on usability testing and responsive web sites? The flow of page objects, hiding and showing different types of menus or the resizing of objects could have a big impact on ...
3
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0answers
33 views

Looking for any studies OR anecdotal stories on the usability of lightweight markup languages (like Markdown, MediaWiki or BBCode) [duplicate]

Possible Duplicate: Is Markdown Friendly Enough for Non-Technical Users? I need to create a simple markup language (none of the ones out there quite fit the bill). However, I'd really like ...
17
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5answers
2k views

How should I introduce participants to a usability test?

I've been conducting usability tests for a few years now for a variety of products and interfaces. These have been in-person and remote, high-fidelity and low-fidelity, structured and unstructured. ...
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4answers
136 views

questions at the end of a user study (an online simple game) to see if they enjoyed the study or not [closed]

I have a question. I am running a user study which is a simple online game. I am looking for a set of standard questions to ask the users at the end of the study to see if they enjoyed the study or ...
9
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5answers
544 views

Research on Walk-up-and-use systems

I am interested in research on Walk-up-and-use systems. From what I found so far, Walk-up-and-use systems are described as "system that requires no explicit user training" (hci-hub, FH ...
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3answers
578 views

Are “view more” links still being used?

Some years ago, it was usual to see a list of articles in the homepage of any website with a link often called "View more". Nowadays it's difficult to find a website using this link, I noticed that ...
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3answers
2k views

Can web analytic tools track user's behavior across tabs?

I'm curious about logging user actions across multiple tabs; is a user's actions across multiple tabs within a browser trackable? So from user's point of view is there an additional element of privacy ...
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2answers
243 views

Cultural differences while usability testing

As a Briton, I realise there are cultural differences that I need to consider while testing. For example I have found that citizens from the Indian subcontinent are less likely to directly criticise ...
4
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3answers
1k views

What is the best way to approach usability testing an intranet?

In my mind, the biggest difference between testing an intranet and a public website are the users. You know exactly who will be using the intranet, because they have to. The roles and tasks are ...
112
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18answers
42k views

What is best practice for designing form error messages?

I've seen quite a lot of research on form design, but so far, I haven't come across any studies on error message design best practices. The only piece of advice seems to be that each error should ...
15
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1answer
744 views

Tufte's data density, readability and comparison

I'm intrigued by Tufte's data density. While I love his definition of data / ink ratio which can be easily measured, I have hard time measuring data density. He defines data density in a graphic as a ...
5
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5answers
291 views

How can I measure why users never return to a web app?

I'm working on an application that's been in use for the past 3 years. It's a web-based product and we have been tracking its usage using Google analytics for the past 6 months (since the time I ...
3
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6answers
249 views

Is a usability study on just a newsletter effective?

I'm doing a usability study in our lab next month to test a newsletter for a client. It will be my first test with only an email (instead of a website). I'll only have 3/4 tasks (open email, choose ...
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2answers
274 views

How to measure the user experience?

recently I had the joy to be part of a new department in our company, the user experience department. I'm really happy with my new work,but recently my bosses started to do some changes in our ...
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1answer
294 views

Applicability of Fitts law in expert user scenarios

Fitts law states that "the time required to rapidly move to a target area is a function of the distance to the target and the size of the target.". Simply put, if user is about to click/tap/press a ...
21
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5answers
7k views

Do we really need a “Remember me” option on a Login page?

I'm wondering why do we need to ask user to make a decision, for how long he want to be authenticated? This is done by having "keep me signed in" option login page: Why can't we simply "predict" ...
3
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2answers
1k views

Where can I find existing System Usability Scale (SUS) results to compare against?

I'm looking for a resource of existing System Usability Scale (SUS) study results to compare against. I've read in a few papers/webpages that plenty of such data is available, unfortunately I can't ...
2
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2answers
160 views

Testing with new vs. experienced users

A bit of backstory first: I'm setting up a usability test involving electronic medical records (EMRs). The test has to follow some draft testing guidelines (long pdf) set up by the National Institute ...
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3answers
1k views

What is a good method/formula for estimating how much time a usability test will require?

I was setting up a usability test at my office where we have never done much formal usability testing. One of management's first questions was, "How long will this take?" I didn't have a good answer ...
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4answers
359 views

A/B testing VS UX usability enhancement by UX guy?

What us the point behind A/B testing if everything will be decided by the users inputs of websites then Is there any role for UX guy in this case? Should we give preferences the results of A/B ...
12
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5answers
266 views

Helping participants in usability tests

I've just completed a round of lab-based, co-present usability tests as part of a usability audit for a web-based map application. I have ten tasks for the participants that require them to perform ...
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2answers
1k views

Questions to ask in a comparative usability study

As I mentioned in this question, I've been working on proof-of-concept applications for social network privacy and running usability studies to evaluate them for publication. I'm a beginner to user ...
3
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2answers
2k views

Framework or plugin for tracking user actions on a web application

I've been working for a while on various proof-of-concept applications for social network privacy, which I've evaluated for publication with various user studies. Is there a useful, free, framework ...
15
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2answers
743 views

Have usability studies been conducted on the use of alphanumeric characters as labels for controller buttons?

Controller Question Over the years there have been a wide variety of home consoles each with their own (mostly) unique controller designs1. One thing that most consoles have in common is their use of ...
5
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3answers
190 views

What benefits will a professional usability study give me over a guerilla one?

By 'professional' study, I mean hiring an outside company to run the test (typically $10k+). By 'guerilla' I mean hallway testing, or 'Rocket Surgery made easy' style testing. What is the benefit of ...
5
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1answer
193 views

When conducting an heuristic evaluation, do you also make note of conforming elements?

When conducting an heuristic evaluation, do you you also make note of the elements that conform, or do you only look for elements that do not conform to the heuristics?
6
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2answers
2k views

Conducting a competitive analysis

What are the questions you need to ask or the methods you perform when you're doing a competitive web site analysis from a UX perspective? How do you gather the facts? When in the project process do ...
5
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3answers
2k views

How to get stakeholder buy-in for proposed UX research initiatives?

Undertaking usability studies often requires selling them first. What methods have you found effective for getting your plans approved? One example: I've used short project overview plans in the ...
6
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1answer
290 views

How can I convey the results of UX research to stakeholders?

How can I go about getting stakeholders to understand and "buy into" the results derived from UX research? For example, I ran across this great UX research plan by a Google UX researcher today.
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2answers
325 views

Examples of data collection methods about users and context in hospitals? [closed]

Can someone provide examples of field data collection methods about users and context in the health care domain more precisely in hospitals? And if possible what are the results of the research?