a technique used to evaluate a product by testing it on users. This can be seen as an irreplaceable usability practice, since it gives direct input on how real users use the system.

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5
votes
5answers
273 views

How can I measure why users never return to a web app?

I'm working on an application that's been in use for the past 3 years. It's a web-based product and we have been tracking its usage using Google analytics for the past 6 months (since the time I ...
3
votes
6answers
226 views

Is a usability study on just a newsletter effective?

I'm doing a usability study in our lab next month to test a newsletter for a client. It will be my first test with only an email (instead of a website). I'll only have 3/4 tasks (open email, choose ...
1
vote
2answers
240 views

How to measure the user experience?

recently I had the joy to be part of a new department in our company, the user experience department. I'm really happy with my new work,but recently my bosses started to do some changes in our ...
8
votes
1answer
242 views

Applicability of Fitts law in expert user scenarios

Fitts law states that "the time required to rapidly move to a target area is a function of the distance to the target and the size of the target.". Simply put, if user is about to click/tap/press a ...
17
votes
5answers
3k views

Do we really need a “Remember me” option on a Login page?

I'm wondering why do we need to ask user to make a decision, for how long he want to be authenticated? This is done by having "keep me signed in" option login page: Why can't we simply "predict" ...
2
votes
2answers
643 views

Where can I find existing System Usability Scale (SUS) results to compare against?

I'm looking for a resource of existing System Usability Scale (SUS) study results to compare against. I've read in a few papers/webpages that plenty of such data is available, unfortunately I can't ...
2
votes
1answer
121 views

Testing with new vs. experienced users

A bit of backstory first: I'm setting up a usability test involving electronic medical records (EMRs). The test has to follow some draft testing guidelines (long pdf) set up by the National Institute ...
5
votes
3answers
641 views

What is a good method/formula for estimating how much time a usability test will require?

I was setting up a usability test at my office where we have never done much formal usability testing. One of management's first questions was, "How long will this take?" I didn't have a good answer ...
1
vote
4answers
316 views

A/B testing VS UX usability enhancement by UX guy?

What us the point behind A/B testing if everything will be decided by the users inputs of websites then Is there any role for UX guy in this case? Should we give preferences the results of A/B ...
12
votes
5answers
219 views

Helping participants in usability tests

I've just completed a round of lab-based, co-present usability tests as part of a usability audit for a web-based map application. I have ten tasks for the participants that require them to perform ...
1
vote
2answers
728 views

Questions to ask in a comparative usability study

As I mentioned in this question, I've been working on proof-of-concept applications for social network privacy and running usability studies to evaluate them for publication. I'm a beginner to user ...
3
votes
2answers
841 views

Framework or plugin for tracking user actions on a web application

I've been working for a while on various proof-of-concept applications for social network privacy, which I've evaluated for publication with various user studies. Is there a useful, free, framework ...
13
votes
2answers
579 views

Have usability studies been conducted on the use of alphanumeric characters as labels for controller buttons?

Controller Question Over the years there have been a wide variety of home consoles each with their own (mostly) unique controller designs1. One thing that most consoles have in common is their use of ...
5
votes
3answers
177 views

What benefits will a professional usability study give me over a guerilla one?

By 'professional' study, I mean hiring an outside company to run the test (typically $10k+). By 'guerilla' I mean hallway testing, or 'Rocket Surgery made easy' style testing. What is the benefit of ...
5
votes
1answer
166 views

When conducting an heuristic evaluation, do you also make note of conforming elements?

When conducting an heuristic evaluation, do you you also make note of the elements that conform, or do you only look for elements that do not conform to the heuristics?
6
votes
2answers
897 views

Conducting a competitive analysis

What are the questions you need to ask or the methods you perform when you're doing a competitive web site analysis from a UX perspective? How do you gather the facts? When in the project process do ...
5
votes
3answers
995 views

How to get stakeholder buy-in for proposed UX research initiatives?

Undertaking usability studies often requires selling them first. What methods have you found effective for getting your plans approved? One example: I've used short project overview plans in the ...
6
votes
1answer
254 views

How can I convey the results of UX research to stakeholders?

How can I go about getting stakeholders to understand and "buy into" the results derived from UX research? For example, I ran across this great UX research plan by a Google UX researcher today.
1
vote
2answers
299 views

Examples of data collection methods about users and context in hospitals? [closed]

Can someone provide examples of field data collection methods about users and context in the health care domain more precisely in hospitals? And if possible what are the results of the research?
7
votes
2answers
249 views

Where can I find usage Heatmaps of common user interfaces?

I found this amazing Mozilla Firefox usage Heatmap and find it a great insight into the usage of Firefox and browsers in general. Are there other resources which have similar heatmaps for use of ...
1
vote
4answers
386 views

Looking to create a good user interface to ask 4 questions to users in the best possible way?

I am trying to create a good UI for the main page of my website. I need to ask 4 questions to users in easiest possible way- Query terms - e.g toyota Corola Category (optional) - e.g. Cars Location ...
1
vote
0answers
129 views

Awesome sources to see great UIs and usability [duplicate]

Possible Duplicate: Must-read User Interface Book? As an outsider (aka. not a designer) and due to the lack of time to innovate, I want to create great UIs and great usability by example, ...
8
votes
3answers
9k views

What should be maximum and minimum length of persons User Name & Password? [closed]

I am wondering because I am trying to make sure that person have right amount of spaces for their user name. User Name and Password are security measures and should not be easy to guess. I have fixed ...
5
votes
2answers
1k views

Does it matter if Pagination controls are Left, Centered, or Right-Justified?

Should Pagination Be Left, Centered, or Right-Justified? Does it matter? Any usability studies? We are redesigning our pagination to be more usable. In the process a question came up of where to ...
6
votes
4answers
1k views

Any usability studies on password strength meters?

I put together a password strength meter for a signup form, and overall it works very well. It hooks into our DB for the "rules" (number of characters required, mix of letters and numbers, etc.), and ...
4
votes
3answers
451 views

Any evidence of increased click through rates on blue underlined links in html emails?

I'm redesigning our company email template. At the moment links are grey, bold and not underlined. I don't think this makes it very clear that it is a link. My gut instinct tells me that I should make ...
115
votes
16answers
6k views

How to discover what users NEED and not what they WANT?

I have been thinking a lot about my favorite quote from Henry Ford: If I asked people what they wanted, they would have said 'Faster Horses'. -Henry Ford The trouble I have been having is that ...
15
votes
6answers
787 views

UX impact of standard stock photos

It's pretty clear to me that standard stock images (examples 1 / examples 2) don't help to build a brand or identity. Are there any studies about the impact of stock images? Any other thoughts? In ...
7
votes
6answers
664 views

How do approaches for UX differ between intranets and normal websites?

I have been asked to offer advice for the development of an intranet for a large international company. The client will be developing the intranet in Sharepoint and is keen to use a user-centric ...
9
votes
3answers
149 views

How can I structure a usability study to produce findings that relate to the long-term use of a tool by an expert user?

I am building a tool that will be used in a call center. The users range from part-time temps to 5 year veterans. I have personas that reflect these. I have two (quite different) prototypes of a ...
5
votes
4answers
273 views

Is it effective to ask users which design they prefer and why?

I have a few different options for the UX of a tool. Each is quite different from the other. They are currently represented as lo-fi wireframes. I would like to get feedback on them to decide which ...
3
votes
1answer
376 views

Do users change settings in mobile apps?

I have just read this article and i am curious if users have this same behavior in mobile applications, i suspect so, but it is only based on intuition. Does anyone know of some public studies or ...
4
votes
1answer
1k views

Studies showing significant usability differences between Windows and Mac OS X?

Everybody has their pet gripes about one or the other, but I'm curious if there is any actual science showing that "The Windows Way" or "The Mac Way" is significantly better for some task. Just to be ...
4
votes
3answers
2k views

Let tester directly click on web site to report bugs, similar to bugherd? [closed]

I'm doing website User Testing and want them to report issues by clicking on web site and type text into a comment box. Similar to www.Diigo.com or www.bugherd.com Bugherd is designed for this but it ...
7
votes
4answers
700 views

Is it good to hide url bar from Mobile websites?

Is it good to hide url bar from Mobile websites? By default it shows. but there are some JavaScript tricks which can hide the bar on page load. but user can get back by dragging from top. For a ...
3
votes
4answers
257 views

Does changing behaviour of a link depending on which mouse button is clicked affects usability?

I have a link in my webpage that opens up a dialog that contains some content. Besides showing the content in the dialog. I am also planning to allow that if the user wants to open this content in a ...
42
votes
7answers
3k views

How do you prevent scope creep in agile projects when usability testing?

I have a client who recently asked me about this problem. I was wondering how you'd handle it? They are new to UX and to Agile methods, so they are struggling in interesting ways. As part of a ...
4
votes
2answers
146 views

Field Highlighting

How to represent a data that is good/acceptable, and data that is not acceptable? Currently I am using green for good data and red for bad data with bold font. Please suggest. Let me tell you the ...
9
votes
6answers
3k views

Open source / free screen capture tools for user testing [closed]

What free tools are there on the Windows platform that I can use to capture what mouse movements and clicks a user makes during an evaluation? Ideal product would: Not be likely to crash and freak ...
6
votes
10answers
509 views

Isn't all user testing essentially a way of gathering how people think things should work?

When user testing is performed, users are often presented with a serious of variations of a product and observed to see where they excelled and where they had trouble. People will often click in areas ...
3
votes
1answer
242 views

User usability analysis [closed]

i am unable to find the answers to the following questions.Please help me resolve (a) Name quantitative and qualitative techniques for analysing the usability of a software product. (b) Compare the ...
6
votes
4answers
612 views

Software to record a user completing a task

We are building a survey/testing website and one feature we would like to include is asking a user to research something on the internet. Give them a "fake" address bar to put the first URL they want ...
4
votes
1answer
273 views

Usability of Popup sharing / search toolbars on websites

I've been noticing an increase in sites that are using a dropdown / popup sharing and search panel (The main site of note being http://www.uxmatters.com/) Is there any research into whether this ...
12
votes
6answers
1k views

full-color icons vs. greyed-out icons in menus

Icons in menus are often full-color. Even though the page an icon/menu item controls is not active, the icon still appears in its normal hues. To distinguish the icon which is active, a designer will ...
4
votes
7answers
431 views

Is it good to make different website for Desktop and iPad?

Is it good to make different website for Desktop and iPad? or same site is more better?
8
votes
4answers
383 views

While establishing Heuristics for usability testing,do you advise using your own heuristics or pre defined ones

I am conducting a usability study of medical content delivery systems and I was planning to use some heuristics present in a CHI paper for my Heuristic evaluation.However since the area of focus is ...
4
votes
3answers
238 views

What types of personal information should be collected during a usability study?

I'm curious if usability analysts collect personal information about their participants when performing a usability study, and if so what kind of questions do you ask? Does age, gender, nationality, ...
4
votes
10answers
250 views

how much in term of usability are the users willing to pay for visual effects?

How much the users are willing to pay in term of usability in order to have a visually appealing application? Will they forgive a difficult pattern just because it is visually attractive? How ...
6
votes
4answers
149 views

What are factors to take into account when evaluating the effectiveness of symbols?

I'm mainly looking for referrals to studies that were objective in evaluating the effectiveness of a series of symbols, but open to opinions based on anecdotal experience too.
13
votes
7answers
607 views

Which makes for a better UX: using copy that is short and simple or copy that is casual, yet possibly more wordy?

In the context of a web app, which makes for a better User Experience: using copy that states the facts as simply as possible or copy that speaks in casual language, yet could end up being more wordy? ...