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33
votes
10answers
8k views

Why did early telephones use a rotary dial instead of 10 individual buttons?

I was watching a video of little kids trying to figure out how to use a rotary phone, and it was not immediately clear to any of them how the rotary mechanism was supposed to work. That got me ...
0
votes
3answers
57 views

Why didn't the phone companies change the length of the phone numbers for new applications like faxes?

An ordinary telephone number has seven digits (not counting the area code). Beginning in the 1980s, there was an "area code" explosion as people got multiple phone lines. One of those new applications ...
0
votes
4answers
152 views

Why do call centers suck so much, and why do people hate them? [closed]

Question: Why do people hate call centers? What is it about call centers that make them a user experience nightmare? Call centers are clearly an effective means of doing business, otherwise they ...
0
votes
1answer
64 views

Telephone 'hold' messages?

What kind of 'feedback' is the most user friendly / least annoying to show to the telephone caller than they are held in a telephone queue ? Verbal message (repeated endlessly) ? Music + sporadic ...
1
vote
4answers
146 views

Why do voicemails tell you the number before the message?

In a typical mobile phone IVR voicemail system you are read out a long and (most likely impossible to remember or recognise) telephone number before playing the message the person who called you ...
14
votes
9answers
6k views

friendly format for Phone Numbers

Currently on my website users are required to input their phone number in a very specific format (555-555-5555). If you forget the dashes it breaks. Does anyone have a good suggestions for how to be ...
6
votes
4answers
3k views

best way to display phone numbers from various countries?

The site I'm working on will list contact data for dealers from around the globe. I'm uncertain what the best way to display non-US phone numbers is. Reading Local conventions for writing telephone ...
16
votes
4answers
6k views

Should I manually hyperlink phone numbers using “tel:” on my websites?

In code, you have the ability to make a phone number on a website into a link by prepending the phone number in the href with a "tel:" So, for example, you can create a link to 800-867-5309 with the ...
2
votes
2answers
116 views

Replace polling with clever simulation

On our website, users can type in their phone number to verify it. We initiate the call and pop up a verification code on the screen. However the dialog box stays up indefinitely, until the user ...
4
votes
2answers
151 views

Validating Phonewords/Vanity Numbers

I am redesigning a system where the user can enter various contact details for associates via a personal details form. In this form there is a phone number input field. After a phone number is ...