I'm not a native English speaker and currently have a task on my desk to translate some texts for an automatic telephone calling system. You know the stuff: to confirm your request, press one, to ...
Does a normal business really want me to call them, if they're only providing a premium rate phone number?
I'm not sure if this is in scope here, but I suppose any system, even phone support, has relevant UX aspects. I'm wondering if there's any situation where providing a premium rate phone number as the ...
Why didn't the phone companies change the length of the phone numbers for new applications like faxes?
An ordinary telephone number has seven digits (not counting the area code). Beginning in the 1980s, there was an "area code" explosion as people got multiple phone lines. One of those new applications ...
I was watching a video of little kids trying to figure out how to use a rotary phone, and it was not immediately clear to any of them how the rotary mechanism was supposed to work. That got me ...
Question: Why do people hate call centers? What is it about call centers that make them a user experience nightmare? Call centers are clearly an effective means of doing business, otherwise they ...
What kind of 'feedback' is the most user friendly / least annoying to show to the telephone caller than they are held in a telephone queue ? Verbal message (repeated endlessly) ? Music + sporadic ...
In a typical mobile phone IVR voicemail system you are read out a long and (most likely impossible to remember or recognise) telephone number before playing the message the person who called you ...
The site I'm working on will list contact data for dealers from around the globe. I'm uncertain what the best way to display non-US phone numbers is. Reading Local conventions for writing telephone ...
In code, you have the ability to make a phone number on a website into a link by prepending the phone number in the href with a "tel:" So, for example, you can create a link to 800-867-5309 with the ...
On our website, users can type in their phone number to verify it. We initiate the call and pop up a verification code on the screen. However the dialog box stays up indefinitely, until the user ...
I am redesigning a system where the user can enter various contact details for associates via a personal details form. In this form there is a phone number input field. After a phone number is ...
Currently on my website users are required to input their phone number in a very specific format (555-555-5555). If you forget the dashes it breaks. Does anyone have a good suggestions for how to be ...