survey methodology is the field that studies the sampling of individuals from a population with a view towards making statistical inferences about the population using the sample.

learn more… | top users | synonyms

3
votes
1answer
135 views

For help desk feedback, what's the best Yes/No question to ask?

I've seen various questions proposed for soliciting feedback on incident resolution. Examples include: Did we fix your issue? Were you happy with the service we provided? Did this resolution help? ...
0
votes
0answers
71 views

What impact should be expected from the inclusion of mandatory user surveys?

Our sales/marketing team are desperate to know more about specific customers (for example: "How large is your company?"). We are considering implementing a mandatory survey after logon with three ...