Questions tagged [surveys]

survey methodology is the field that studies the sampling of individuals from a population with a view towards making statistical inferences about the population using the sample.

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9 votes
4 answers
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How should Likert scale options be ordered?

I was asked to give feedback after chatting with Apple support. It seems odd that Apple would ask for feedback in this manner: High to Low (5 - 1). I would expect it to ask for feedback this way: Low ...
Joe Clay's user avatar
37 votes
15 answers
33k views

Order of "female" and "male" in survey form

In a survey form, which options would be the best (user friendly)?
Pradeep's user avatar
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26 votes
16 answers
15k views

Should personal data be asked at the beginning or end of an online survey

Given a 10-step online survey (mostly yes/no radio buttons), where is it best to ask for the users' personal data e.g. name, age, contact details? My intuition says putting it at the end will yield ...
kontur's user avatar
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17 votes
4 answers
9k views

How to best ask for computer experience in a survey?

Our business software has a heterogeneous user base ranging from tech-savvy engineers, over computer used to be salesman up to older, tech-averse craftsman. In a coming survey I would like to ask for ...
FrankL's user avatar
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7 votes
6 answers
5k views

How do I design a user friendly survey with more than 150 questions?

I am designing UI/UX for a survey webapp which has more than 150 questions. Right now they are using 5 radio buttons for each question. Similar to the image below: So the question is, how to make ...
Imran's user avatar
  • 269
2 votes
2 answers
8k views

Is it better to use a Likert scale or Semantic Differential for gathering attitudes towards pages?

For gathering users' emotional reactions to web pages via a survey, a researcher could use either a Likert scale (e.g., Agree Strongly - Agree Somewhat - Indifferent - Disagree Somewhat - Disagree ...
Leslieinva's user avatar
2 votes
1 answer
414 views

Capturing UX using Factorial vignette studies

I am wondering if anyone has attempted to use Factorial vignette studies e.g., constant variable value vignettes or contrastive vignette techniques to explore UX for futuristic systems. I am looking ...
Doc's user avatar
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23 votes
5 answers
1k views

Are verbs necessary on field labels for a survey?

This is slightly different than this question regarding a small form. I have a multi-page survey that can take up to 10 minutes to complete. Right now, all of our prompts start with verbs, but I feel ...
adamb0mb's user avatar
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13 votes
6 answers
19k views

How to convince a user to fill out a survey

I am working on a project that provides a service (landscaping) to members of the community. When the work for that client is finished we always encourage the client to go to our website to fill out a ...
PL3X's user avatar
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10 votes
8 answers
4k views

How to measure self reported computer proficiency? Ideally with one item

For a usability test, I'd like to have a simple measure for computer proficiency, to be able to see, whether it has an impact on successfully handling the tasks. How can we best measure that? A ...
Roland Studer's user avatar
5 votes
2 answers
1k views

Is there a good UX widget for matching lists of items?

I want to ask a question of my website that has users match items up. For example: Match the animal with its sound: Cow Bark Dog Neigh Horse Moo If this were a question on paper I would ask ...
Adam's user avatar
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5 votes
3 answers
162 views

Survey writing best practices

My team at work is seeking a standard format for all survey questions meant to assess sentiment towards feature X (e.g., satisfaction, challenge level, enjoyability, navigability, etc.). Imagining ...
SamuraiUX's user avatar
  • 139
4 votes
1 answer
486 views

Age group dilemma in surveys

So I'm new to research and I started a survey to understand users a bit more. After doing a HotJar Poll/ Email Survey on one of the sites I'm managing I'm getting 55+ as an age group for the majority ...
mskayyali's user avatar
4 votes
1 answer
4k views

How many users do I need to run a SUS and get valid result?

I ran a System Usability Scale survey on my team (7 people) but I'm not sure that's enough to get relevant result and I didn't find any article recommending anything about the number of people to ...
Édouard Lopez's user avatar
3 votes
1 answer
4k views

How should a survey (Likert Scale) be presented in a mobile application?

I'm designing a mobile (phone/tablet) application where one of its primary uses will involve taking surveys. These surveys already exist on paper, and many of the questions make use of a Likert Scale. ...
mystictheory's user avatar