survey methodology is the field that studies the sampling of individuals from a population with a view towards making statistical inferences about the population using the sample.

learn more… | top users | synonyms

3
votes
4answers
80 views

Best way to ask a question about a mostly subconscious behavior?

I need to know how much web shoppers in certain countries pay attention to and care about ccTLDs (country code top-level domain e.g. .co.uk or .fr) That is, does it matter to a UK web shopper if a ...
2
votes
1answer
52 views

What research method is appropiate for this case?

We have a mobile app, with 3 million of downloads and 1.5 million of active users. This is a young product with the main market overseas. I just arrived to the company and I realized that they haven't ...
4
votes
3answers
178 views

For help desk feedback, what's the best Yes/No question to ask?

I've seen various questions proposed for soliciting feedback on incident resolution. Examples include: Did we fix your issue? Were you happy with the service we provided? Did this resolution help? ...
2
votes
1answer
22 views

Looking for established survey question to rate search function

Does someone has a link or ressource for a established/ tested/ understandable question asking for the "search function" of a ecommerce website? I prefer a german version, but english is fine as ...
1
vote
3answers
107 views

How can I submit a user research survey to a large crowd without spamming?

I often feel the need to perform very simple surveys that would help me understand more about people in order to better orient my product towards their needs. Setting up the survey is not a very ...
2
votes
2answers
118 views

In survey results which one is better - to show number of voters or not?

I have checked number of online survey results and in few they show number of voters and in few they dont't. So, thinking about the scenario I came across following questions: Is it something that ...
3
votes
1answer
56 views

How should the Don't Know/Not Applicable option be handled in a Likert Scale?

I'm currently evaluating a form design that uses Likert scales questions but it is possible that the user hasn't interacted with the product yet and may not know enough to answer the questions. The ...
6
votes
5answers
221 views

Alternatives to System Usability Scale (SUS)

What major 'competitors' exist for the SUS survey? Is there anything picking up a significant degree of acceptance as a standard to the extent that SUS has? In particular...is there anything which ...
1
vote
1answer
27 views

How do you tell users about surveys?

I'm drafting a user research plan for the next year on a higher ed site, and am interested in including a short online survey in addition to a few other, in-person user testing methods. Our site ...
2
votes
2answers
44 views

Wording for survey questions

We currently use the terminology when asking a clients when in their session would they like survey questions for participants: Pre Questions - before the session begins Post Questions - after the ...
1
vote
1answer
54 views

When to ask the user to complete a survey via an email?

The goal: This email template needs to have the viewer understand all the tools available to them via the company. They are already customers of this company with an account set up so this is not a ...
2
votes
3answers
298 views

Detect when user leaves a site

Many sites open a popup asking to register, or to fill in a survey, when they "detect" the user is leaving the website: I think some are showing the popup after a certain amount of time, like 15/30 ...
0
votes
2answers
97 views

Using SUS to measure usability of an existing system and compare with a redesigned system

I will be undertaking a whole-scale redesign of an existing system. I'd like to use SUS ("System usability scale") questionnaires to measure improvements between iterations. As a baseline, I want to ...
5
votes
6answers
2k views

How do I design a user friendly survey with more than 150 questions?

I am designing UI/UX for a survey webapp which has more than 150 questions. Right now they are using 5 radio buttons for each question. Similar to the image below: So the question is, how to make ...
0
votes
3answers
229 views

Are customer surveys used in LeanUX

Do current LeanUX methods advocate sending out surveys to understand potential customer segments? Or should personas be written based on assumptions and then just user tested with customers that fit ...
2
votes
3answers
215 views

predict behavior based on emotional response

I'm a student so this is my first crack at designing a study. Trying to develop a usability test that 1) gathers participants emotional reaction and 2) discovers what behavior they would display ...
6
votes
5answers
747 views

Designing a different kind of survey experience

How do you design a (not crazy-ass) interactive survey so as the user feels nice about taking the survey while at the same time, the interaction is not (at all) distracting since the topic of the ...
1
vote
2answers
70 views

What's a good approach to analyze a lot of answers to a survey with open questions?

We asked our users what's their main goal of current visit (open question). We received a lot of answers and I'm wondering what would be the best approach to analyze this data. In theory I could ...
1
vote
2answers
51 views

In how many languages should an email be translated?

The scenario I have is that a hotel would send emails to their guests inviting them to fill in a survey. Now the text in the email would be in different languages depending on one of these cases: ...
0
votes
0answers
73 views

What impact should be expected from the inclusion of mandatory user surveys?

Our sales/marketing team are desperate to know more about specific customers (for example: "How large is your company?"). We are considering implementing a mandatory survey after logon with three ...
7
votes
2answers
3k views

How best to integrate an exit survey

I would like to add a couple of surveys to recently deployed sites and I really need to know how a visitor found the experience. Ideally I would have a number of participants to interview but I'm ...
0
votes
2answers
67 views

Email Survey - Recommended questions / format for task analysis?

We are hoping to send out email surveys to some of our customers (w/a coupon reward) in the hopes of getting some task analysis-type feedback returned. This is a large B2B website with tens of ...
1
vote
2answers
46 views

When to Request Contact Info in Survey?

My business (B2B) created an online survey to be used for lead generation and to show potential customers why they need our services. We need to collect some user information (name, email, company) ...
0
votes
2answers
47 views

How do you distribute multiple surveys to a limited number of participants and get the right sample size?

My problem is that I need to distribute approximately 10 surveys in the next year to a participant base of about 1,000, and I don't want to spam them. I don't have the means to significantly increase ...
0
votes
2answers
65 views

Are users more inclined to submit a review if the option is provided?

I'm designing for mobile and trying to determine if its really worth providing a link to reviewing it within the app store (e.g. the link would read, Review This App). Yes you can say that it helps ...
8
votes
4answers
341 views

How should Likert scale options be ordered?

I was asked to give feedback after chatting with Apple support. It seems odd that Apple would ask for feedback in this manner: High to Low (5 - 1). I would expect it to ask for feedback this way: ...
1
vote
2answers
139 views

Sending out a survey over facebook - status or private message?

I have to conduct a survey for a university paper, which is not that scientific but more like cloud brainstorming. Therefore my colleague and our tutors decided to advertise the survey (which is a ...
13
votes
4answers
2k views

How to best ask for computer experience in a survey?

Our business software has a heterogeneous user base ranging from tech-savvy engineers, over computer used to be salesman up to older, tech-averse craftsman. In a coming survey I would like to ask for ...
1
vote
2answers
419 views

Asking a Yes/No/(N/A) Question

I seek a better solution for taking input for a three-state yes, no, or does not apply question for a survey I'm creating. My current solution looks like the following: One requirement is that the ...
6
votes
3answers
790 views

Data visualization - Choosing the right chart

I have a survey with about 30+ questions which are related to pregnancy and nutrition during pregnancy. Now I need to decide how to show results for each question, basically which type of chart to use ...
3
votes
5answers
212 views

How to gauge whether customers would use an advanced feature

I am working on a new design for bank reconciliation in a piece of accounting software. We have identified our users' existing workflows and problems with our current design from an earlier round of ...
2
votes
2answers
289 views

How to ask a one-dimensional / performance attribute question in a Kano survey?

I am putting together a Kano analysis survey, and want to understand how to phrase the question for a performance attribute. In putting together the survey, for each attribute I would ask the two ...
0
votes
1answer
62 views

pilot testing to determine dropout due to fatigue / annoyance

I'm designing a web-based program for a university community. It's crucial that we get answers to some survey questions when people sign up, so we can evaluate the program's effectiveness. The more ...
1
vote
2answers
69 views

Asking users to guess a distribution of answers, rather than a single answer

So, I want to make a (semi serious) quiz that asks users to guess what most other people think on a range of controversial topics. At the end of the quiz, users will be informed of where they were ...
13
votes
7answers
1k views

Where should “Doesn't Matter” choice be placed in the layout of survey choices

I am designing a survey form and this is one of my questions: How do you perceive the level of security for cloud services to be? The survey participants are to choose from the following choices ...
1
vote
1answer
2k views

Is it better to use a Likert scale or Semantic Differential for gathering attitudes towards pages?

For gathering users' emotional reactions to web pages via a survey, a researcher could use either a Likert scale (e.g., Agree Strongly - Agree Somewhat - Indifferent - Disagree Somewhat - Disagree ...
1
vote
1answer
528 views

Slider or radio button for a survey

I'm debating whether to use a radio button or a slider for a survey. My thoughts at the moment are the following. I'd like the group's views and / or links to research which has studied something ...
5
votes
2answers
465 views

Online Questionnaire Design - Should all questions be on one page, or have a separate page for each?

I am running a short 10 question satisfaction survey. I am trying to determine if it is better to present all questions on the same screen, or present each question individually and have the user ...
11
votes
2answers
427 views

Likert scale radio buttons: default choice?

We are making a simple Likert scale radio group for feedback and will group it as follows: Please rate the service you received: Very poor Poor Average Good Very good ...
4
votes
4answers
933 views

What research method should I use to find Top Tasks for an intranet site?

A client recently asked me to find out users' top tasks on an intranet site for usability testing. It is hard to interview the users, so I advised them to create a survey with some open-ended ...
3
votes
3answers
503 views

Same labels required on all questions in a Likert scale?

I'm preparing a UX survey which will use a Likert scale. Personally I'd rather use the same labels configuration for all the questions/items such as : 1. Strongly disagree 2. Disagree 3. Neither ...
0
votes
1answer
143 views

What questions for a UX survey about an administration interface?

I'm planning a UX survey targeted to new clients who just started using our web based administration tool. The goal is to collect opinions from brand new users who don't already know all the ins and ...
1
vote
3answers
182 views

How can the word “feedback” in the header affect potential new customers?

Background of my project I was recently asked to implement pages for customer feedback. This is aimed at customers who just bought one of our products. It is a major purchase of medical equipment. ...
2
votes
3answers
171 views

What factors to consider when picking a color theme for a short user survey?

I fairly frequently create short, google-doc surveys with 3-5 questions. Before today I always used the default template and never thought to change colors. However, considering I also work at a ...
11
votes
3answers
12k views

Most useful survey questions for user research?

In your experience, what are the most important questions to ask in a survey for a product redesign? Direct interaction with users is prohibited by my organization, but I have been allowed to conduct ...
2
votes
4answers
178 views

What options to give for multiple choice subjective feedback?

I'm working on a very brief feedback survey as part of our product. To encourage use and simplify the received data I was thinking of restricting it to: Do you like [product name]? Any ...
3
votes
3answers
226 views

Best way to prompt user for additional demographic info?

Trying to better profile our donors for marketing purposes. Short pop up survey? Append to registration? Email? But most people disregard such emails as spam, and adding an additional field to ...
1
vote
1answer
96 views

Is an “in-page survey” a good way of retrieving useful users opinions?

I'm thinking about implementing a different means of retrieving users' opinions about my company websites. This is how I imagine this feature: On every page of the websites, a non intrusive ...
8
votes
7answers
2k views

How to measure self reported computer proficiency? Ideally with one item

For a usability test, I'd like to have a simple measure for computer proficiency, to be able to see, whether it has an impact on successfully handling the tasks. How can we best measure that? A ...
25
votes
15answers
3k views

Should personal data be asked at the beginning or end of an online survey

Given a 10-step online survey (mostly yes/no radio buttons), where is it best to ask for the users' personal data e.g. name, age, contact details? My intuition says putting it at the end will yield ...