survey methodology is the field that studies the sampling of individuals from a population with a view towards making statistical inferences about the population using the sample.
2
votes
3answers
48 views
What options to give for multiple choice subjective feedback?
I'm working on a very brief feedback survey as part of our product. To encourage use and simplify the received data I was thinking of restricting it to:
Do you like [product name]?
Any ...
7
votes
7answers
721 views
How to measure self reported computer proficiency? Ideally with one item
For a usability test, I'd like to have a simple measure for computer proficiency, to be able to see, whether it has an impact on successfully handling the tasks.
How can we best measure that?
A ...
-1
votes
0answers
13 views
When testing UX on a website, what are good sites to get people to take surveys for free? [closed]
example question -
would you do any shopping on this site?
a) yes
b) no
c) maybe
Explanation _.
there is this sub on Reddit where people will take surveys for free and you can submit your own: ...
23
votes
15answers
1k views
Should personal data be asked at the beginning or end of an online survey
Given a 10-step online survey (mostly yes/no radio buttons), where is it best to ask for the users' personal data e.g. name, age, contact details?
My intuition says putting it at the end will yield ...
4
votes
3answers
138 views
When do you present a website UX survey?
I'm wanting to build a usability survey on a website that's used by mortgage brokers.
It's a website where users will come not to browse, but to find mortgage product information while a client is ...
6
votes
4answers
175 views
How to unobtrusively confirm a user's choice in a survey?
I'm running a survey on students to collect their feedback of the courses of study they've undertaken in a college.
They have to answer the same question for every course they study. There are some ...
-2
votes
1answer
56 views
What sort of demographic representation do exit surveys provide? [closed]
This question has a couple of really good answers basically saying, "don't do exit surveys." Comments seem to agree this is overall bad practice.
In spite of that, exit surveys are quite popular. ...
1
vote
2answers
81 views
List of statements which can be used to measure the value proposition of a website
I'm looking for a list of statements that can be used to measure the value proposition of a website.
For example:
The site is intuitive and easy to navigate.
The site's content is well structured ...
11
votes
3answers
399 views
Should I ask for demographic information in a survey at the end or beginning? [duplicate]
I'm conducting a survey, and will ask for demographic information, e.g., gender, age, level of education, frequency of computer use. Should I ask users for this information at the beginning of the ...
2
votes
1answer
97 views
Different ordering on different forms
The application I'm working on generally handles survey forms (User are filling up surveys). As part of the survey there is one question that has large number of options (~120 select boxes). The first ...
21
votes
5answers
561 views
Are verbs necessary on field labels for a survey?
This is slightly different than this question regarding a small form. I have a multi-page survey that can take up to 10 minutes to complete.
Right now, all of our prompts start with verbs, but I feel ...
5
votes
5answers
141 views
Designing a different kind of survey experience
How do you design a (not crazy-ass) interactive survey so as the user feels nice about taking the survey while at the same time, the interaction is not (at all) distracting since the topic of the ...
8
votes
5answers
2k views
How to convince a user to fill out a survey
I am working on a project that provides a service (landscaping) to members of the community. When the work for that client is finished we always encourage the client to go to our website to fill out a ...
0
votes
1answer
65 views
What is the best solution to visually showcase regional date comparisons
Currently, I have a bar graph that summarizes 3 regions based on a specific date range (eg: Jan 03, 2012 - Jan 31, 2012)
Each region is based statistically by a couple of factors, the main one being ...
9
votes
2answers
217 views
How to conduct user research in a highly constrained environment with private/protected data?
I work in health care and am trying to establish some practices and protocols for conducting user research on physicians. However, the health care industry has some constraints that make user research ...
4
votes
2answers
78 views
Data Visualisation
I have a survey with about 30+ questions which are related to pregnancy and nutrition during pregnancy. Now I need to decide how to show results for each question, basically which type of chart to use ...
4
votes
2answers
730 views
Most useful survey questions for user research?
In your experience, what are the most important questions to ask in a survey for a product redesign?
Direct interaction with users is prohibited by my organization, but I have been allowed to conduct ...
4
votes
2answers
115 views
Is there a good UX widget for matching lists of items?
I want to ask a question of my website that has users match items up.
For example:
Match the animal with its sound:
Cow Bark
Dog Neigh
Horse Moo
If this were a question on paper I would ...
4
votes
4answers
309 views
What research method should I use to find Top Tasks for a intranet site?
Recently a client asked me to find the top tasks that the users do in a intranet site. We will use them to do a usability test.
Since is hard to interview the users, i advised them to answer a ...
4
votes
1answer
86 views
Survey builder - How to handle users navigating away from questions in invalid states
I'm building an internal survey tool similar to SurveyTalent where users have a panel to edit questions.
I have a requirement to make the question and however many visble answers required.
What ...
2
votes
1answer
358 views
Coming up with questions for user research
The biggest problem for beginners at chess is remembering how each piece moves. I designed a set where the form of the piece itself provides a clue to the way it moves:
I would like to turn this ...
5
votes
5answers
229 views
How can I measure why users never return to a web app?
I'm working on an application that's been in use for the past 3 years. It's a web-based product and we have been tracking its usage using Google analytics for the past 6 months (since the time I ...
5
votes
2answers
405 views
How best to integrate an exit survey
I would like to add a couple of surveys to recently deployed sites and I really need to know how a visitor found the experience. Ideally I would have a number of participants to interview but I'm ...
8
votes
5answers
274 views
Why would you only show a survey to one in (n) visitors?
I've read that it's best practice to calculate a sampling interval (eg the survey will appear to every fifth or tenth visitor), based on your traffic, how long the survey will run, and how many ...
3
votes
2answers
100 views
Web surfing: people “wandering” from page to page vs people following their goals
When browsing Wikipedia, I often see me drifting from my initial goal to other pages infinitely through hyperlinks. I end up reading pages about things that are far away from the information I was ...
16
votes
5answers
303 views
Can a page rating with feedback be more effective than a longer usability survey for identifying problem areas?
Our government website has thousands of informational pages, many online self-service task flows and 20+ content editors / stakeholder groups. In the past, periodic usability surveys have been ...
3
votes
1answer
121 views
How to evaluate average results on an UX survey?
We did an UX survey for an application with employees at the company creating it (who know the program for some time now) and the result are all in all very average. The software seems to be perceived ...
2
votes
1answer
327 views
How should a survey (Likert Scale) be presented in a mobile application?
I'm designing a mobile (phone/tablet) application where one of its primary uses will involve taking surveys. These surveys already exist on paper, and many of the questions make use of a Likert Scale.
...
0
votes
0answers
83 views
How do you know if the application you built is really useful to users before investing too much money in the process? [closed]
Can somebody explane to me how to do a survey to know the needs of potential users? Do you have always the time and the money to do so? Is it possible to know if an application if a "winner" before ...
7
votes
3answers
142 views
Should survey for canceling subscription be before or after the subscription is canceled?
We want to collect data about why our users cancel our product subscription.
Should we put the survey form on the same page? Since it might be more likely that they will fill it in, but probably at ...
9
votes
3answers
542 views
How to best ask for computer experience in a survey?
Our business software has a heterogeneous user base ranging from tech-savvy engineers, over computer used to be salesman up to older, tech-averse craftsman.
In a coming survey I would like to ask for ...
2
votes
1answer
148 views
BETA release user survey
We are doing a limited BETA release of our application and have been asked to create a online survey for the users to complete at the end.
I am not a fan of the survey approach to gathering ...
4
votes
2answers
184 views
When to adjust for frequency of use in satisfaction surveys that use intercept sampling?
A well-known issue in "intercept" sampling is that it is not a probability sample of the customer population. If you were a grocery store interviewing 1/20 shoppers as they exit the store, for ...
2
votes
1answer
128 views
Information density vs. number of pages for users with low computer literacy
Any suggestions for design patterns/best practices regarding less pages/higher info density vs. more pages/less info density when your audience has low-level computer literacy?
The particulars: I'm ...
