survey methodology is the field that studies the sampling of individuals from a population with a view towards making statistical inferences about the population using the sample.

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4
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3answers
47 views

Survey writing best practices

My team at work is seeking a standard format for all survey questions meant to assess sentiment towards feature X (e.g., satisfaction, challenge level, enjoyability, navigability, etc.). Imagining ...
2
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0answers
21 views

Survey structure for Live Chat Transfer between Agents

I'm developing a live chat application for my site and want to include a post-chat survey to gather feedback on my Agents. However, I have two types of Agents, for dealing with different queries, and ...
8
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6answers
607 views

Alternatives to System Usability Scale (SUS)

What major 'competitors' exist for the SUS survey? Is there anything picking up a significant degree of acceptance as a standard to the extent that SUS has? In particular...is there anything which ...
1
vote
3answers
60 views

Survey Questions on Canceling Subscription [closed]

I am looking for a set of the most appropriate questions to ask when users are terminating their subscription for a product or service. What would be a good number of questions and which questions are ...
1
vote
1answer
127 views

Capturing UX using Factorial vignette studies

I am wondering if anyone has attempted to use Factorial vignette studies e.g., constant variable value vignettes or contrastive vignette techniques to explore UX for futuristic systems. I am looking ...
2
votes
3answers
66 views

What is the best way to display results of a user satisfaction survey?

I have a user satisfaction survey with 3 'emojis' as options. They display 'sad', 'neutral' and 'happy'. I'm looking for a way to display the results of those in a dashboard. Are there any things I ...
4
votes
1answer
60 views

Does bulk editing questions in a survey form give better UX?

I am asked to give the option for bulk editing for a survey form. The user should be able to edit similar questions (like All Rating questions) at the same time, then bulk edit 1 question and "Apply ...
2
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2answers
88 views

Age buckets vs. Year of Birth vs. Fill-In

I was wondering what you thought of the relative merits of getting age by leaving a blank box for the user to fill in. using a pull-down menu for birth year. using age buckets ("under 18", "19 - 24",...
2
votes
2answers
93 views

Lab-Based vs. Field-based study for mobile (location-based) application

Hopefully I've found the right corner of StackExchange... Coming to my point, a few information are needed. The following paragraph is nothing more than an introduction, but might be important for my ...
3
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3answers
924 views

Detect when user leaves a site

Many sites open a popup asking to register, or to fill in a survey, when they "detect" the user is leaving the website: I think some are showing the popup after a certain amount of time, like 15-30 ...
0
votes
1answer
59 views

More effective for surveys: horizontal Likert scale or answer options listed vertically?

My survey has numerous questions with answers ranging from, for example, 'Not at all satisfied' to 'Extremely satisfied' and 'Not important' to 'Very important'. My instinct is to display these ...
1
vote
4answers
173 views

1-10 survey questions and options on a mobile device

Many survey questions ask the respondent to choose one option from 10 (e.g. the Net Promoter Score). However Apple's HIG recommend that touch targets on mobile have a minimum of 44x44pts. So we have ...
0
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0answers
39 views

Do users finds the android widgets and iOS “today” widgets usable?

I wish to do little survey regarding the usage of mobile widgets. What % usage of widgets usage in Android/ iOS ("today widget")? What type of users are using mobile widgets? (e.g. only power users) ...
26
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16answers
4k views

Should personal data be asked at the beginning or end of an online survey

Given a 10-step online survey (mostly yes/no radio buttons), where is it best to ask for the users' personal data e.g. name, age, contact details? My intuition says putting it at the end will yield ...
5
votes
1answer
119 views

Should answers be organized by “positive first” or “positive last”?

I'm designing a survey prompt for phones. The proposed orders are A - Question Yes Maybe Later Never B - Question Never Maybe Later Yes I'm debating the order of the answers for it: Placing ...
1
vote
2answers
56 views

Can I survey my users to ask which tools they have and use?

One of the first rules in the UX field is to not ask users what they want nor what they prefer, but is there a reason to not ask which tools they have and if they use them? I have to redesign a ...
0
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0answers
25 views

How should I phrase survey questions for a list of enhancements of my app?

I did around 20 beta customer interviews and got 30 survey responses 1 month after I released the beta version of my app. I was able to flesh out potential problems and determine the best solutions ...
2
votes
1answer
91 views

End-user feedback interview for an early stage prototype

Are the following questions appropriate to garner feedback from an early stage prototype? If not, what questions would be more appropriate: For the individual: For the business:
2
votes
2answers
68 views

Designing a survey for people on the spectrum or have Learning Disabilities

My company is in the process of creating a new product for people with learning disabilities and Autism. We are currently in the discovery phase about to embark on user research. We'll be sending out ...
0
votes
2answers
123 views

Baseline website user survey, standard vs. custom questions?

I am planning on doing a baseline user survey this holiday season to assess where we are at before starting the entire user experience tests and study. I think the following questions are a good ...
9
votes
6answers
13k views

How to convince a user to fill out a survey

I am working on a project that provides a service (landscaping) to members of the community. When the work for that client is finished we always encourage the client to go to our website to fill out a ...
2
votes
3answers
161 views

How to ask and determine what works, what doesn't work, and what's missing in a survey

I'm creating a customer survey to collect feedback about our user experience and user interface. As part of the survey, I want to try to determine what works, what doesn't work, and what is missing. ...
1
vote
1answer
290 views

Google Forms Multiple Languages

At work, it's very common to have a google form on our website. Someone recently asked me if it's a good idea to have a separate form for each language, or if it's ok to have it all in one form. I'...
17
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4answers
2k views

How to best avoid confirmation bias when surveying about features?

My product team proposed a new feature for our mobile app and I'd like to get a sense of user interest for the feature. I have the ability to run in-app surveys to our existing users but when running ...
1
vote
4answers
244 views

Using a survey to identify problems, for usability testing

I'm new to UX research, and I am on a small UX project just for the sake of practice. Before conducting a usability test, I understand that I need to know the user's pain points in certain products ...
3
votes
2answers
188 views

Usability measurement: Nielsen's Attributes of Usability versus the SUS

From my research, the SUS seems to be the industry standard when it comes to measuring usability through a questionnaire. There are of course plenty of other instruments. Nielsen's attributes of ...
3
votes
2answers
190 views

Using slider to answer a survey question with options

I am developing a survey where my client wants to use a slider so that they can have 7 points scale but provide only 3 explicit options and 4 empty/in-between options on each question. I came up ...
3
votes
2answers
148 views

What research method is appropiate for this case?

We have a mobile app, with 3 million of downloads and 1.5 million of active users. This is a young product with the main market overseas. I just arrived to the company and I realized that they haven't ...
3
votes
4answers
112 views

Best way to ask a question about a mostly subconscious behavior?

I need to know how much web shoppers in certain countries pay attention to and care about ccTLDs (country code top-level domain e.g. .co.uk or .fr) That is, does it matter to a UK web shopper if a ...
4
votes
3answers
315 views

For help desk feedback, what's the best Yes/No question to ask?

I've seen various questions proposed for soliciting feedback on incident resolution. Examples include: Did we fix your issue? Were you happy with the service we provided? Did this resolution help? ...
2
votes
1answer
49 views

Looking for established survey question to rate search function

Does someone has a link or ressource for a established/ tested/ understandable question asking for the "search function" of a ecommerce website? I prefer a german version, but english is fine as well....
1
vote
3answers
125 views

How can I submit a user research survey to a large crowd without spamming?

I often feel the need to perform very simple surveys that would help me understand more about people in order to better orient my product towards their needs. Setting up the survey is not a very ...
2
votes
2answers
164 views

In survey results which one is better - to show number of voters or not?

I have checked number of online survey results and in few they show number of voters and in few they dont't. So, thinking about the scenario I came across following questions: Is it something that ...
3
votes
1answer
169 views

How should the Don't Know/Not Applicable option be handled in a Likert Scale?

I'm currently evaluating a form design that uses Likert scales questions but it is possible that the user hasn't interacted with the product yet and may not know enough to answer the questions. The ...
1
vote
1answer
38 views

How do you tell users about surveys?

I'm drafting a user research plan for the next year on a higher ed site, and am interested in including a short online survey in addition to a few other, in-person user testing methods. Our site ...
2
votes
2answers
86 views

Wording for survey questions

We currently use the terminology when asking a clients when in their session would they like survey questions for participants: Pre Questions - before the session begins Post Questions - after the ...
1
vote
1answer
99 views

When to ask the user to complete a survey via an email?

The goal: This email template needs to have the viewer understand all the tools available to them via the company. They are already customers of this company with an account set up so this is not a ...
0
votes
2answers
158 views

Using SUS to measure usability of an existing system and compare with a redesigned system

I will be undertaking a whole-scale redesign of an existing system. I'd like to use SUS ("System usability scale") questionnaires to measure improvements between iterations. As a baseline, I want to ...
5
votes
6answers
2k views

How do I design a user friendly survey with more than 150 questions?

I am designing UI/UX for a survey webapp which has more than 150 questions. Right now they are using 5 radio buttons for each question. Similar to the image below: So the question is, how to make ...
1
vote
3answers
273 views

Are customer surveys used in LeanUX

Do current LeanUX methods advocate sending out surveys to understand potential customer segments? Or should personas be written based on assumptions and then just user tested with customers that fit ...
2
votes
3answers
244 views

predict behavior based on emotional response

I'm a student so this is my first crack at designing a study. Trying to develop a usability test that 1) gathers participants emotional reaction and 2) discovers what behavior they would display ...
6
votes
5answers
1k views

Designing a different kind of survey experience

How do you design a (not crazy-ass) interactive survey so as the user feels nice about taking the survey while at the same time, the interaction is not (at all) distracting since the topic of the ...
1
vote
2answers
107 views

What's a good approach to analyze a lot of answers to a survey with open questions?

We asked our users what's their main goal of current visit (open question). We received a lot of answers and I'm wondering what would be the best approach to analyze this data. In theory I could ...
1
vote
2answers
55 views

In how many languages should an email be translated?

The scenario I have is that a hotel would send emails to their guests inviting them to fill in a survey. Now the text in the email would be in different languages depending on one of these cases: ...
0
votes
0answers
78 views

What impact should be expected from the inclusion of mandatory user surveys?

Our sales/marketing team are desperate to know more about specific customers (for example: "How large is your company?"). We are considering implementing a mandatory survey after logon with three ...
7
votes
2answers
3k views

How best to integrate an exit survey

I would like to add a couple of surveys to recently deployed sites and I really need to know how a visitor found the experience. Ideally I would have a number of participants to interview but I'm ...
0
votes
2answers
87 views

Email Survey - Recommended questions / format for task analysis?

We are hoping to send out email surveys to some of our customers (w/a coupon reward) in the hopes of getting some task analysis-type feedback returned. This is a large B2B website with tens of ...
2
votes
2answers
126 views

When to Request Contact Info in Survey?

My business (B2B) created an online survey to be used for lead generation and to show potential customers why they need our services. We need to collect some user information (name, email, company) ...
0
votes
2answers
57 views

How do you distribute multiple surveys to a limited number of participants and get the right sample size?

My problem is that I need to distribute approximately 10 surveys in the next year to a participant base of about 1,000, and I don't want to spam them. I don't have the means to significantly increase ...
0
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2answers
75 views

Are users more inclined to submit a review if the option is provided?

I'm designing for mobile and trying to determine if its really worth providing a link to reviewing it within the app store (e.g. the link would read, Review This App). Yes you can say that it helps ...