survey methodology is the field that studies the sampling of individuals from a population with a view towards making statistical inferences about the population using the sample.

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1answer
107 views

Different ordering on different forms

The application I'm working on generally handles survey forms (User are filling up surveys). As part of the survey there is one question that has large number of options (~120 select boxes). The first ...
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2answers
76 views

Wording for survey questions

We currently use the terminology when asking a clients when in their session would they like survey questions for participants: Pre Questions - before the session begins Post Questions - after the ...
2
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2answers
421 views

How to ask a one-dimensional / performance attribute question in a Kano survey?

I am putting together a Kano analysis survey, and want to understand how to phrase the question for a performance attribute. In putting together the survey, for each attribute I would ask the two ...
2
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4answers
192 views

What options to give for multiple choice subjective feedback?

I'm working on a very brief feedback survey as part of our product. To encourage use and simplify the received data I was thinking of restricting it to: Do you like [product name]? Any ...
2
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1answer
517 views

BETA release user survey

We are doing a limited BETA release of our application and have been asked to create a online survey for the users to complete at the end. I am not a fan of the survey approach to gathering ...
2
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2answers
60 views

Designing a survey for people on the spectrum or have Learning Disabilities

My company is in the process of creating a new product for people with learning disabilities and Autism. We are currently in the discovery phase about to embark on user research. We'll be sending out ...
2
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1answer
40 views

Looking for established survey question to rate search function

Does someone has a link or ressource for a established/ tested/ understandable question asking for the "search function" of a ecommerce website? I prefer a german version, but english is fine as ...
2
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1answer
91 views

Capturing UX using Factorial vignette studies

I am wondering if anyone has attempted to use Factorial vignette studies e.g., constant variable value vignettes or contrastive vignette techniques to explore UX for futuristic systems. I am looking ...
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3answers
191 views

How can the word “feedback” in the header affect potential new customers?

Background of my project I was recently asked to implement pages for customer feedback. This is aimed at customers who just bought one of our products. It is a major purchase of medical equipment. ...
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2answers
94 views

What's a good approach to analyze a lot of answers to a survey with open questions?

We asked our users what's their main goal of current visit (open question). We received a lot of answers and I'm wondering what would be the best approach to analyze this data. In theory I could ...
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4answers
166 views

Using a survey to identify problems, for usability testing

I'm new to UX research, and I am on a small UX project just for the sake of practice. Before conducting a usability test, I understand that I need to know the user's pain points in certain products ...
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2answers
55 views

In how many languages should an email be translated?

The scenario I have is that a hotel would send emails to their guests inviting them to fill in a survey. Now the text in the email would be in different languages depending on one of these cases: ...
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2answers
223 views

Sending out a survey over facebook - status or private message?

I have to conduct a survey for a university paper, which is not that scientific but more like cloud brainstorming. Therefore my colleague and our tutors decided to advertise the survey (which is a ...
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1answer
3k views

Is it better to use a Likert scale or Semantic Differential for gathering attitudes towards pages?

For gathering users' emotional reactions to web pages via a survey, a researcher could use either a Likert scale (e.g., Agree Strongly - Agree Somewhat - Indifferent - Disagree Somewhat - Disagree ...
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2answers
273 views

List of statements which can be used to measure the value proposition of a website

I'm looking for a list of statements that can be used to measure the value proposition of a website. For example: The site is intuitive and easy to navigate. The site's content is well structured ...
1
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1answer
29 views

How do you tell users about surveys?

I'm drafting a user research plan for the next year on a higher ed site, and am interested in including a short online survey in addition to a few other, in-person user testing methods. Our site ...
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1answer
76 views

When to ask the user to complete a survey via an email?

The goal: This email template needs to have the viewer understand all the tools available to them via the company. They are already customers of this company with an account set up so this is not a ...
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3answers
116 views

How can I submit a user research survey to a large crowd without spamming?

I often feel the need to perform very simple surveys that would help me understand more about people in order to better orient my product towards their needs. Setting up the survey is not a very ...
1
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2answers
551 views

Asking a Yes/No/(N/A) Question

I seek a better solution for taking input for a three-state yes, no, or does not apply question for a survey I'm creating. My current solution looks like the following: One requirement is that the ...
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2answers
71 views

Asking users to guess a distribution of answers, rather than a single answer

So, I want to make a (semi serious) quiz that asks users to guess what most other people think on a range of controversial topics. At the end of the quiz, users will be informed of where they were ...
1
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1answer
105 views

Is an “in-page survey” a good way of retrieving useful users opinions?

I'm thinking about implementing a different means of retrieving users' opinions about my company websites. This is how I imagine this feature: On every page of the websites, a non intrusive ...
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2answers
49 views

Can I survey my users to ask which tools they have and use?

One of the first rules in the UX field is to not ask users what they want nor what they prefer, but is there a reason to not ask which tools they have and if they use them? I have to redesign a ...
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0answers
34 views

Does bulk editing questions in a survey form give better UX?

I am asked to give the option for bulk editing for a survey form. The user should be able to edit similar questions (like All Rating questions) at the same time, then bulk edit 1 question and "Apply ...
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3answers
89 views

1-10 survey questions and options on a mobile device

Many survey questions ask the respondent to choose one option from 10 (e.g. the Net Promoter Score). However Apple's HIG recommend that touch targets on mobile have a minimum of 44x44pts. So we have ...
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2answers
66 views

Lab-Based vs. Field-based study for mobile (location-based) application

Hopefully I've found the right corner of StackExchange... Coming to my point, a few information are needed. The following paragraph is nothing more than an introduction, but might be important for my ...
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1answer
739 views

Slider or radio button for a survey

I'm debating whether to use a radio button or a slider for a survey. My thoughts at the moment are the following. I'd like the group's views and / or links to research which has studied something ...
0
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2answers
72 views

Are users more inclined to submit a review if the option is provided?

I'm designing for mobile and trying to determine if its really worth providing a link to reviewing it within the app store (e.g. the link would read, Review This App). Yes you can say that it helps ...
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2answers
51 views

How do you distribute multiple surveys to a limited number of participants and get the right sample size?

My problem is that I need to distribute approximately 10 surveys in the next year to a participant base of about 1,000, and I don't want to spam them. I don't have the means to significantly increase ...
0
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1answer
159 views

What questions for a UX survey about an administration interface?

I'm planning a UX survey targeted to new clients who just started using our web based administration tool. The goal is to collect opinions from brand new users who don't already know all the ins and ...
0
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2answers
80 views

Baseline website user survey, standard vs. custom questions?

I am planning on doing a baseline user survey this holiday season to assess where we are at before starting the entire user experience tests and study. I think the following questions are a good ...
0
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2answers
139 views

Using SUS to measure usability of an existing system and compare with a redesigned system

I will be undertaking a whole-scale redesign of an existing system. I'd like to use SUS ("System usability scale") questionnaires to measure improvements between iterations. As a baseline, I want to ...
0
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1answer
64 views

pilot testing to determine dropout due to fatigue / annoyance

I'm designing a web-based program for a university community. It's crucial that we get answers to some survey questions when people sign up, so we can evaluate the program's effectiveness. The more ...
0
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3answers
256 views

Are customer surveys used in LeanUX

Do current LeanUX methods advocate sending out surveys to understand potential customer segments? Or should personas be written based on assumptions and then just user tested with customers that fit ...
0
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1answer
147 views

What is the best solution to visually showcase regional date comparisons

Currently, I have a bar graph that summarizes 3 regions based on a specific date range (eg: Jan 03, 2012 - Jan 31, 2012) Each region is based statistically by a couple of factors, the main one being ...
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0answers
17 views

Advice on deploying a survey to a community [on hold]

Looking for advice on where to deploy a survey for developers. We don't have a ton of users at this point, so we are looking for more general feedback on how developers use APIs and what there ...
0
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0answers
19 views

How should I phrase survey questions for a list of enhancements of my app?

I did around 20 beta customer interviews and got 30 survey responses 1 month after I released the beta version of my app. I was able to flesh out potential problems and determine the best solutions ...
0
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1answer
90 views

Google Forms Multiple Languages

At work, it's very common to have a google form on our website. Someone recently asked me if it's a good idea to have a separate form for each language, or if it's ok to have it all in one form. ...
0
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0answers
77 views

What impact should be expected from the inclusion of mandatory user surveys?

Our sales/marketing team are desperate to know more about specific customers (for example: "How large is your company?"). We are considering implementing a mandatory survey after logon with three ...
0
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2answers
76 views

Email Survey - Recommended questions / format for task analysis?

We are hoping to send out email surveys to some of our customers (w/a coupon reward) in the hopes of getting some task analysis-type feedback returned. This is a large B2B website with tens of ...