survey methodology is the field that studies the sampling of individuals from a population with a view towards making statistical inferences about the population using the sample.

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When to ask the user to complete a survey via an email?

The goal: This email template needs to have the viewer understand all the tools available to them via the company. They are already customers of this company with an account set up so this is not a ...
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2answers
40 views

When to Request Contact Info in Survey?

My business (B2B) created an online survey to be used for lead generation and to show potential customers why they need our services. We need to collect some user information (name, email, company) ...
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387 views

Asking a Yes/No/(N/A) Question

I seek a better solution for taking input for a three-state yes, no, or does not apply question for a survey I'm creating. My current solution looks like the following: One requirement is that the ...
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2answers
65 views

Asking users to guess a distribution of answers, rather than a single answer

So, I want to make a (semi serious) quiz that asks users to guess what most other people think on a range of controversial topics. At the end of the quiz, users will be informed of where they were ...
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1answer
2k views

Is it better to use a Likert scale or Semantic Differential for gathering attitudes towards pages?

For gathering users' emotional reactions to web pages via a survey, a researcher could use either a Likert scale (e.g., Agree Strongly - Agree Somewhat - Indifferent - Disagree Somewhat - Disagree ...
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1answer
91 views

Is an “in-page survey” a good way of retrieving useful users opinions?

I'm thinking about implementing a different means of retrieving users' opinions about my company websites. This is how I imagine this feature: On every page of the websites, a non intrusive ...
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1answer
442 views

Slider or radio button for a survey

I'm debating whether to use a radio button or a slider for a survey. My thoughts at the moment are the following. I'd like the group's views and / or links to research which has studied something ...
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2answers
65 views

Are users more inclined to submit a review if the option is provided?

I'm designing for mobile and trying to determine if its really worth providing a link to reviewing it within the app store (e.g. the link would read, Review This App). Yes you can say that it helps ...
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45 views

How do you distribute multiple surveys to a limited number of participants and get the right sample size?

My problem is that I need to distribute approximately 10 surveys in the next year to a participant base of about 1,000, and I don't want to spam them. I don't have the means to significantly increase ...
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1answer
137 views

What questions for a UX survey about an administration interface?

I'm planning a UX survey targeted to new clients who just started using our web based administration tool. The goal is to collect opinions from brand new users who don't already know all the ins and ...
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2answers
88 views

Using SUS to measure usability of an existing system and compare with a redesigned system

I will be undertaking a whole-scale redesign of an existing system. I'd like to use SUS ("System usability scale") questionnaires to measure improvements between iterations. As a baseline, I want to ...
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1answer
61 views

pilot testing to determine dropout due to fatigue / annoyance

I'm designing a web-based program for a university community. It's crucial that we get answers to some survey questions when people sign up, so we can evaluate the program's effectiveness. The more ...
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3answers
217 views

Are customer surveys used in LeanUX

Do current LeanUX methods advocate sending out surveys to understand potential customer segments? Or should personas be written based on assumptions and then just user tested with customers that fit ...
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1answer
126 views

What is the best solution to visually showcase regional date comparisons

Currently, I have a bar graph that summarizes 3 regions based on a specific date range (eg: Jan 03, 2012 - Jan 31, 2012) Each region is based statistically by a couple of factors, the main one being ...
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70 views

What impact should be expected from the inclusion of mandatory user surveys?

Our sales/marketing team are desperate to know more about specific customers (for example: "How large is your company?"). We are considering implementing a mandatory survey after logon with three ...
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2answers
56 views

Email Survey - Recommended questions / format for task analysis?

We are hoping to send out email surveys to some of our customers (w/a coupon reward) in the hopes of getting some task analysis-type feedback returned. This is a large B2B website with tens of ...
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1answer
77 views

How can I submit a user research survey to a large crowd without spamming?

I often feel the need to perform very simple surveys that would help me understand more about people in order to better orient my product towards their needs. Setting up the survey is not a very ...
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0answers
13 views

User Experience Surveys for Web Applicatons [duplicate]

I would like to create a survey to ask as many users as possible if they are satisfied with a certain web application. What I would like to find out is if they experienced a good user experience or a ...