We did an UX survey for an application with employees at the company creating it (who know the program for some time now) and the result are all in all very average. The software seems to be perceived ...
I'm designing a mobile (phone/tablet) application where one of its primary uses will involve taking surveys. These surveys already exist on paper, and many of the questions make use of a Likert Scale. ...
We want to collect data about why our users cancel our product subscription. Should we put the survey form on the same page? Since it might be more likely that they will fill it in, but probably at ...
Our business software has a heterogeneous user base ranging from tech-savvy engineers, over computer used to be salesman up to older, tech-averse craftsman. In a coming survey I would like to ask for ...
We are doing a limited BETA release of our application and have been asked to create a online survey for the users to complete at the end. I am not a fan of the survey approach to gathering ...
A well-known issue in "intercept" sampling is that it is not a probability sample of the customer population. If you were a grocery store interviewing 1/20 shoppers as they exit the store, for ...
For a usability test, I'd like to have a simple measure for computer proficiency, to be able to see, whether it has an impact on successfully handling the tasks. How can we best measure that? A ...
Any suggestions for design patterns/best practices regarding less pages/higher info density vs. more pages/less info density when your audience has low-level computer literacy? The particulars: I'm ...