4
votes
3answers
234 views

When do you present a website UX survey?

I'm wanting to build a usability survey on a website that's used by mortgage brokers. It's a website where users will come not to browse, but to find mortgage product information while a client is ...
5
votes
5answers
273 views

How can I measure why users never return to a web app?

I'm working on an application that's been in use for the past 3 years. It's a web-based product and we have been tracking its usage using Google analytics for the past 6 months (since the time I ...
17
votes
5answers
378 views

Can a page rating with feedback be more effective than a longer usability survey for identifying problem areas?

Our government website has thousands of informational pages, many online self-service task flows and 20+ content editors / stakeholder groups. In the past, periodic usability surveys have been ...
7
votes
3answers
214 views

Should survey for canceling subscription be before or after the subscription is canceled?

We want to collect data about why our users cancel our product subscription. Should we put the survey form on the same page? Since it might be more likely that they will fill it in, but probably at ...