survey methodology is the field that studies the sampling of individuals from a population with a view towards making statistical inferences about the population using the sample.

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Advice on deploying a survey to a community [on hold]

Looking for advice on where to deploy a survey for developers. We don't have a ton of users at this point, so we are looking for more general feedback on how developers use APIs and what there ...
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1answer
94 views

Should answers be organized by “positive first” or “positive last”?

I'm designing a survey prompt for phones. The proposed orders are A - Question Yes Maybe Later Never B - Question Never Maybe Later Yes I'm debating the order of the answers for it: Placing ...
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2answers
48 views

Can I survey my users to ask which tools they have and use?

One of the first rules in the UX field is to not ask users what they want nor what they prefer, but is there a reason to not ask which tools they have and if they use them? I have to redesign a ...
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19 views

How should I phrase survey questions for a list of enhancements of my app?

I did around 20 beta customer interviews and got 30 survey responses 1 month after I released the beta version of my app. I was able to flesh out potential problems and determine the best solutions ...
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1answer
69 views

End-user feedback interview for an early stage prototype

Are the following questions appropriate to garner feedback from an early stage prototype? If not, what questions would be more appropriate: For the individual: For the business:
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0answers
34 views

Does bulk editing questions in a survey form give better UX?

I am asked to give the option for bulk editing for a survey form. The user should be able to edit similar questions (like All Rating questions) at the same time, then bulk edit 1 question and "Apply ...
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2answers
78 views

Baseline website user survey, standard vs. custom questions?

I am planning on doing a baseline user survey this holiday season to assess where we are at before starting the entire user experience tests and study. I think the following questions are a good ...
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1answer
80 views

1-10 survey questions and options on a mobile device

Many survey questions ask the respondent to choose one option from 10 (e.g. the Net Promoter Score). However Apple's HIG recommend that touch targets on mobile have a minimum of 44x44pts. So we have ...
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2answers
60 views

Designing a survey for people on the spectrum or have Learning Disabilities

My company is in the process of creating a new product for people with learning disabilities and Autism. We are currently in the discovery phase about to embark on user research. We'll be sending out ...
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1answer
87 views

Google Forms Multiple Languages

At work, it's very common to have a google form on our website. Someone recently asked me if it's a good idea to have a separate form for each language, or if it's ok to have it all in one form. ...
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3answers
153 views

How to ask and determine what works, what doesn't work, and what's missing in a survey

I'm creating a customer survey to collect feedback about our user experience and user interface. As part of the survey, I want to try to determine what works, what doesn't work, and what is missing. ...
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4answers
2k views

How to best avoid confirmation bias when surveying about features?

My product team proposed a new feature for our mobile app and I'd like to get a sense of user interest for the feature. I have the ability to run in-app surveys to our existing users but when running ...
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2answers
64 views

Lab-Based vs. Field-based study for mobile (location-based) application

Hopefully I've found the right corner of StackExchange... Coming to my point, a few information are needed. The following paragraph is nothing more than an introduction, but might be important for my ...
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1answer
80 views

Capturing UX using Factorial vignette studies

I am wondering if anyone has attempted to use Factorial vignette studies e.g., constant variable value vignettes or contrastive vignette techniques to explore UX for futuristic systems. I am looking ...
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4answers
165 views

Using a survey to identify problems, for usability testing

I'm new to UX research, and I am on a small UX project just for the sake of practice. Before conducting a usability test, I understand that I need to know the user's pain points in certain products ...
3
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2answers
132 views

Usability measurement: Nielsen's Attributes of Usability versus the SUS

From my research, the SUS seems to be the industry standard when it comes to measuring usability through a questionnaire. There are of course plenty of other instruments. Nielsen's attributes of ...
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2answers
119 views

Using slider to answer a survey question with options

I am developing a survey where my client wants to use a slider so that they can have 7 points scale but provide only 3 explicit options and 4 empty/in-between options on each question. I came up ...
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4answers
100 views

Best way to ask a question about a mostly subconscious behavior?

I need to know how much web shoppers in certain countries pay attention to and care about ccTLDs (country code top-level domain e.g. .co.uk or .fr) That is, does it matter to a UK web shopper if a ...
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2answers
129 views

What research method is appropiate for this case?

We have a mobile app, with 3 million of downloads and 1.5 million of active users. This is a young product with the main market overseas. I just arrived to the company and I realized that they haven't ...
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1answer
40 views

Looking for established survey question to rate search function

Does someone has a link or ressource for a established/ tested/ understandable question asking for the "search function" of a ecommerce website? I prefer a german version, but english is fine as ...
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2answers
149 views

In survey results which one is better - to show number of voters or not?

I have checked number of online survey results and in few they show number of voters and in few they dont't. So, thinking about the scenario I came across following questions: Is it something that ...
3
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1answer
102 views

How should the Don't Know/Not Applicable option be handled in a Likert Scale?

I'm currently evaluating a form design that uses Likert scales questions but it is possible that the user hasn't interacted with the product yet and may not know enough to answer the questions. The ...
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1answer
29 views

How do you tell users about surveys?

I'm drafting a user research plan for the next year on a higher ed site, and am interested in including a short online survey in addition to a few other, in-person user testing methods. Our site ...
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3answers
267 views

For help desk feedback, what's the best Yes/No question to ask?

I've seen various questions proposed for soliciting feedback on incident resolution. Examples include: Did we fix your issue? Were you happy with the service we provided? Did this resolution help? ...
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2answers
76 views

Wording for survey questions

We currently use the terminology when asking a clients when in their session would they like survey questions for participants: Pre Questions - before the session begins Post Questions - after the ...
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5answers
444 views

Alternatives to System Usability Scale (SUS)

What major 'competitors' exist for the SUS survey? Is there anything picking up a significant degree of acceptance as a standard to the extent that SUS has? In particular...is there anything which ...
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1answer
76 views

When to ask the user to complete a survey via an email?

The goal: This email template needs to have the viewer understand all the tools available to them via the company. They are already customers of this company with an account set up so this is not a ...
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3answers
653 views

Detect when user leaves a site

Many sites open a popup asking to register, or to fill in a survey, when they "detect" the user is leaving the website: I think some are showing the popup after a certain amount of time, like 15/30 ...
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6answers
2k views

How do I design a user friendly survey with more than 150 questions?

I am designing UI/UX for a survey webapp which has more than 150 questions. Right now they are using 5 radio buttons for each question. Similar to the image below: So the question is, how to make ...
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2answers
55 views

In how many languages should an email be translated?

The scenario I have is that a hotel would send emails to their guests inviting them to fill in a survey. Now the text in the email would be in different languages depending on one of these cases: ...
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2answers
94 views

What's a good approach to analyze a lot of answers to a survey with open questions?

We asked our users what's their main goal of current visit (open question). We received a lot of answers and I'm wondering what would be the best approach to analyze this data. In theory I could ...
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0answers
77 views

What impact should be expected from the inclusion of mandatory user surveys?

Our sales/marketing team are desperate to know more about specific customers (for example: "How large is your company?"). We are considering implementing a mandatory survey after logon with three ...
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2answers
76 views

Email Survey - Recommended questions / format for task analysis?

We are hoping to send out email surveys to some of our customers (w/a coupon reward) in the hopes of getting some task analysis-type feedback returned. This is a large B2B website with tens of ...
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2answers
138 views

Using SUS to measure usability of an existing system and compare with a redesigned system

I will be undertaking a whole-scale redesign of an existing system. I'd like to use SUS ("System usability scale") questionnaires to measure improvements between iterations. As a baseline, I want to ...
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2answers
77 views

When to Request Contact Info in Survey?

My business (B2B) created an online survey to be used for lead generation and to show potential customers why they need our services. We need to collect some user information (name, email, company) ...
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2answers
72 views

Are users more inclined to submit a review if the option is provided?

I'm designing for mobile and trying to determine if its really worth providing a link to reviewing it within the app store (e.g. the link would read, Review This App). Yes you can say that it helps ...
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4answers
616 views

How should Likert scale options be ordered?

I was asked to give feedback after chatting with Apple support. It seems odd that Apple would ask for feedback in this manner: High to Low (5 - 1). I would expect it to ask for feedback this way: ...
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2answers
222 views

Sending out a survey over facebook - status or private message?

I have to conduct a survey for a university paper, which is not that scientific but more like cloud brainstorming. Therefore my colleague and our tutors decided to advertise the survey (which is a ...
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3answers
116 views

How can I submit a user research survey to a large crowd without spamming?

I often feel the need to perform very simple surveys that would help me understand more about people in order to better orient my product towards their needs. Setting up the survey is not a very ...
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3answers
237 views

predict behavior based on emotional response

I'm a student so this is my first crack at designing a study. Trying to develop a usability test that 1) gathers participants emotional reaction and 2) discovers what behavior they would display ...
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2answers
550 views

Asking a Yes/No/(N/A) Question

I seek a better solution for taking input for a three-state yes, no, or does not apply question for a survey I'm creating. My current solution looks like the following: One requirement is that the ...
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2answers
51 views

How do you distribute multiple surveys to a limited number of participants and get the right sample size?

My problem is that I need to distribute approximately 10 surveys in the next year to a participant base of about 1,000, and I don't want to spam them. I don't have the means to significantly increase ...
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2answers
71 views

Asking users to guess a distribution of answers, rather than a single answer

So, I want to make a (semi serious) quiz that asks users to guess what most other people think on a range of controversial topics. At the end of the quiz, users will be informed of where they were ...
0
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1answer
64 views

pilot testing to determine dropout due to fatigue / annoyance

I'm designing a web-based program for a university community. It's crucial that we get answers to some survey questions when people sign up, so we can evaluate the program's effectiveness. The more ...
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7answers
1k views

Where should “Doesn't Matter” choice be placed in the layout of survey choices

I am designing a survey form and this is one of my questions: How do you perceive the level of security for cloud services to be? The survey participants are to choose from the following choices ...
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1answer
3k views

Is it better to use a Likert scale or Semantic Differential for gathering attitudes towards pages?

For gathering users' emotional reactions to web pages via a survey, a researcher could use either a Likert scale (e.g., Agree Strongly - Agree Somewhat - Indifferent - Disagree Somewhat - Disagree ...
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3answers
256 views

Are customer surveys used in LeanUX

Do current LeanUX methods advocate sending out surveys to understand potential customer segments? Or should personas be written based on assumptions and then just user tested with customers that fit ...
5
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2answers
744 views

Online Questionnaire Design - Should all questions be on one page, or have a separate page for each?

I am running a short 10 question satisfaction survey. I am trying to determine if it is better to present all questions on the same screen, or present each question individually and have the user ...
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1answer
737 views

Slider or radio button for a survey

I'm debating whether to use a radio button or a slider for a survey. My thoughts at the moment are the following. I'd like the group's views and / or links to research which has studied something ...
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2answers
485 views

Likert scale radio buttons: default choice?

We are making a simple Likert scale radio group for feedback and will group it as follows: Please rate the service you received: Very poor Poor Average Good Very good ...