survey methodology is the field that studies the sampling of individuals from a population with a view towards making statistical inferences about the population using the sample.

learn more… | top users | synonyms

1
vote
2answers
49 views

In how many languages should an email be translated?

The scenario I have is that a hotel would send emails to their guests inviting them to fill in a survey. Now the text in the email would be in different languages depending on one of these cases: ...
1
vote
2answers
34 views

What's a good approach to analyze a lot of answers to a survey with open questions?

We asked our users what's their main goal of current visit (open question). We received a lot of answers and I'm wondering what would be the best approach to analyze this data. In theory I could ...
0
votes
0answers
57 views

What impact should be expected from the inclusion of mandatory user surveys?

Our sales/marketing team are desperate to know more about specific customers (for example: "How large is your company?"). We are considering implementing a mandatory survey after logon with three ...
0
votes
2answers
33 views

Email Survey - Recommended questions / format for task analysis?

We are hoping to send out email surveys to some of our customers (w/a coupon reward) in the hopes of getting some task analysis-type feedback returned. This is a large B2B website with tens of ...
0
votes
1answer
43 views

Using SUS to measure usability of an existing system and compare with a redesigned system

I will be undertaking a whole-scale redesign of an existing system. I'd like to use SUS ("System usability scale") questionnaires to measure improvements between iterations. As a baseline, I want to ...
1
vote
2answers
33 views

When to Request Contact Info in Survey?

My business (B2B) created an online survey to be used for lead generation and to show potential customers why they need our services. We need to collect some user information (name, email, company) ...
0
votes
2answers
60 views

Are users more inclined to submit a review if the option is provided?

I'm designing for mobile and trying to determine if its really worth providing a link to reviewing it within the app store (e.g. the link would read, Review This App). Yes you can say that it helps ...
8
votes
4answers
241 views

How should Likert scale options be ordered?

I was asked to give feedback after chatting with Apple support. It seems odd that Apple would ask for feedback in this manner: High to Low (5 - 1). I would expect it to ask for feedback this way: ...
1
vote
2answers
50 views

Sending out a survey over facebook - status or private message?

I have to conduct a survey for a university paper, which is not that scientific but more like cloud brainstorming. Therefore my colleague and our tutors decided to advertise the survey (which is a ...
0
votes
0answers
52 views

How can I submit a user research survey to a large crowd without spamming?

I often feel the need to perform very simple surveys that would help me understand more about people in order to better orient my product towards their needs. Setting up the survey is not a very ...
2
votes
3answers
181 views

predict behavior based on emotional response

I'm a student so this is my first crack at designing a study. Trying to develop a usability test that 1) gathers participants emotional reaction and 2) discovers what behavior they would display ...
1
vote
2answers
335 views

Asking a Yes/No/(N/A) Question

I seek a better solution for taking input for a three-state yes, no, or does not apply question for a survey I'm creating. My current solution looks like the following: One requirement is that the ...
0
votes
0answers
12 views

User Experience Surveys for Web Applicatons [duplicate]

I would like to create a survey to ask as many users as possible if they are satisfied with a certain web application. What I would like to find out is if they experienced a good user experience or a ...
0
votes
2answers
40 views

How do you distribute multiple surveys to a limited number of participants and get the right sample size?

My problem is that I need to distribute approximately 10 surveys in the next year to a participant base of about 1,000, and I don't want to spam them. I don't have the means to significantly increase ...
1
vote
2answers
59 views

Asking users to guess a distribution of answers, rather than a single answer

So, I want to make a (semi serious) quiz that asks users to guess what most other people think on a range of controversial topics. At the end of the quiz, users will be informed of where they were ...
0
votes
1answer
58 views

pilot testing to determine dropout due to fatigue / annoyance

I'm designing a web-based program for a university community. It's crucial that we get answers to some survey questions when people sign up, so we can evaluate the program's effectiveness. The more ...
13
votes
7answers
1k views

Where should “Doesn't Matter” choice be placed in the layout of survey choices

I am designing a survey form and this is one of my questions: How do you perceive the level of security for cloud services to be? The survey participants are to choose from the following choices ...
1
vote
1answer
730 views

Is it better to use a Likert scale or Semantic Differential for gathering attitudes towards pages?

For gathering users' emotional reactions to web pages via a survey, a researcher could use either a Likert scale (e.g., Agree Strongly - Agree Somewhat - Indifferent - Disagree Somewhat - Disagree ...
0
votes
3answers
183 views

Are customer surveys used in LeanUX

Do current LeanUX methods advocate sending out surveys to understand potential customer segments? Or should personas be written based on assumptions and then just user tested with customers that fit ...
5
votes
2answers
249 views

Online Questionnaire Design - Should all questions be on one page, or have a separate page for each?

I am running a short 10 question satisfaction survey. I am trying to determine if it is better to present all questions on the same screen, or present each question individually and have the user ...
1
vote
1answer
333 views

Slider or radio button for a survey

I'm debating whether to use a radio button or a slider for a survey. My thoughts at the moment are the following. I'd like the group's views and / or links to research which has studied something ...
10
votes
2answers
357 views

Likert scale radio buttons: default choice?

We are making a simple Likert scale radio group for feedback and will group it as follows: Please rate the service you received: Very poor Poor Average Good Very good ...
3
votes
3answers
345 views

Same labels required on all questions in a Likert scale?

I'm preparing a UX survey which will use a Likert scale. Personally I'd rather use the same labels configuration for all the questions/items such as : 1. Strongly disagree 2. Disagree 3. Neither ...
0
votes
1answer
115 views

What questions for a UX survey about an administration interface?

I'm planning a UX survey targeted to new clients who just started using our web based administration tool. The goal is to collect opinions from brand new users who don't already know all the ins and ...
1
vote
3answers
172 views

How can the word “feedback” in the header affect potential new customers?

Background of my project I was recently asked to implement pages for customer feedback. This is aimed at customers who just bought one of our products. It is a major purchase of medical equipment. ...
2
votes
2answers
151 views

How to ask a one-dimensional / performance attribute question in a Kano survey?

I am putting together a Kano analysis survey, and want to understand how to phrase the question for a performance attribute. In putting together the survey, for each attribute I would ask the two ...
2
votes
3answers
151 views

What factors to consider when picking a color theme for a short user survey?

I fairly frequently create short, google-doc surveys with 3-5 questions. Before today I always used the default template and never thought to change colors. However, considering I also work at a ...
3
votes
5answers
198 views

How to gauge whether customers would use an advanced feature

I am working on a new design for bank reconciliation in a piece of accounting software. We have identified our users' existing workflows and problems with our current design from an earlier round of ...
3
votes
3answers
189 views

Best way to prompt user for additional demographic info?

Trying to better profile our donors for marketing purposes. Short pop up survey? Append to registration? Email? But most people disregard such emails as spam, and adding an additional field to ...
1
vote
1answer
84 views

Is an “in-page survey” a good way of retrieving useful users opinions?

I'm thinking about implementing a different means of retrieving users' opinions about my company websites. This is how I imagine this feature: On every page of the websites, a non intrusive ...
2
votes
4answers
159 views

What options to give for multiple choice subjective feedback?

I'm working on a very brief feedback survey as part of our product. To encourage use and simplify the received data I was thinking of restricting it to: Do you like [product name]? Any ...
7
votes
4answers
276 views

How to unobtrusively confirm a user's choice in a survey?

I'm running a survey on students to collect their feedback of the courses of study they've undertaken in a college. They have to answer the same question for every course they study. There are some ...
12
votes
3answers
2k views

Should I ask for demographic information in a survey at the end or beginning? [duplicate]

I'm conducting a survey, and will ask for demographic information, e.g., gender, age, level of education, frequency of computer use. Should I ask users for this information at the beginning of the ...
1
vote
2answers
211 views

List of statements which can be used to measure the value proposition of a website

I'm looking for a list of statements that can be used to measure the value proposition of a website. For example: The site is intuitive and easy to navigate. The site's content is well structured ...
6
votes
5answers
511 views

Designing a different kind of survey experience

How do you design a (not crazy-ass) interactive survey so as the user feels nice about taking the survey while at the same time, the interaction is not (at all) distracting since the topic of the ...
0
votes
1answer
120 views

What is the best solution to visually showcase regional date comparisons

Currently, I have a bar graph that summarizes 3 regions based on a specific date range (eg: Jan 03, 2012 - Jan 31, 2012) Each region is based statistically by a couple of factors, the main one being ...
11
votes
2answers
554 views

How to conduct user research in a highly constrained environment with private/protected data?

I work in health care and am trying to establish some practices and protocols for conducting user research on physicians. However, the health care industry has some constraints that make user research ...
5
votes
3answers
409 views

Data visualization - Choosing the right chart

I have a survey with about 30+ questions which are related to pregnancy and nutrition during pregnancy. Now I need to decide how to show results for each question, basically which type of chart to use ...
4
votes
3answers
253 views

When do you present a website UX survey?

I'm wanting to build a usability survey on a website that's used by mortgage brokers. It's a website where users will come not to browse, but to find mortgage product information while a client is ...
25
votes
15answers
2k views

Should personal data be asked at the beginning or end of an online survey

Given a 10-step online survey (mostly yes/no radio buttons), where is it best to ask for the users' personal data e.g. name, age, contact details? My intuition says putting it at the end will yield ...
4
votes
2answers
176 views

Is there a good UX widget for matching lists of items?

I want to ask a question of my website that has users match items up. For example: Match the animal with its sound: Cow Bark Dog Neigh Horse Moo If this were a question on paper I would ...
4
votes
4answers
815 views

What research method should I use to find Top Tasks for an intranet site?

A client recently asked me to find out users' top tasks on an intranet site for usability testing. It is hard to interview the users, so I advised them to create a survey with some open-ended ...
4
votes
1answer
162 views

Survey builder - How to handle users navigating away from questions in invalid states

I'm building an internal survey tool similar to SurveyTalent where users have a panel to edit questions. I have a requirement to make the question and however many visble answers required. What ...
2
votes
1answer
678 views

Coming up with questions for user research

The biggest problem for beginners at chess is remembering how each piece moves. I designed a set where the form of the piece itself provides a clue to the way it moves: I would like to turn this ...
9
votes
3answers
7k views

Most useful survey questions for user research?

In your experience, what are the most important questions to ask in a survey for a product redesign? Direct interaction with users is prohibited by my organization, but I have been allowed to conduct ...
7
votes
2answers
2k views

How best to integrate an exit survey

I would like to add a couple of surveys to recently deployed sites and I really need to know how a visitor found the experience. Ideally I would have a number of participants to interview but I'm ...
5
votes
5answers
279 views

How can I measure why users never return to a web app?

I'm working on an application that's been in use for the past 3 years. It's a web-based product and we have been tracking its usage using Google analytics for the past 6 months (since the time I ...
2
votes
1answer
102 views

Different ordering on different forms

The application I'm working on generally handles survey forms (User are filling up surveys). As part of the survey there is one question that has large number of options (~120 select boxes). The first ...
21
votes
5answers
638 views

Are verbs necessary on field labels for a survey?

This is slightly different than this question regarding a small form. I have a multi-page survey that can take up to 10 minutes to complete. Right now, all of our prompts start with verbs, but I feel ...
8
votes
5answers
303 views

Why would you only show a survey to one in (n) visitors?

I've read that it's best practice to calculate a sampling interval (eg the survey will appear to every fifth or tenth visitor), based on your traffic, how long the survey will run, and how many ...