26
votes
5answers
2k views

Is database too technical a term for user?

Are these terms 'Database', 'Record', 'Table', 'Field', 'Row', and 'Column' too technical (or even relevant) for a normal online banking application user, especially when talking to a customer service ...
4
votes
4answers
140 views

Reinventing a habitual process: When can it be justified?

A process that a user has become accustomed to, can sometimes receive reinvention for a number of reasons: The process can be simplified The process can become a experience unique to a certain ...