for questions that specifically ask about academic papers or other scientific research

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2
votes
2answers
163 views

Show contextual FAQ's prior to contacting support?

Does providing contextual FAQ's prior to allowing users to contact a support specialist increase ROI? It seems that there is at least a perceived benefit (as many companies do it). Are they basing ...
1
vote
1answer
31 views

Data on sharing / suggesting / inviting behaviours on mobile

I am researching patterns of sharing / inviting / suggesting behaviours of users on mobile apps. I can imagine they differ by channel (facebook, whatsapp, instagram, email, sms etc), content ...
1
vote
1answer
41 views

Any studies comparing Inertia Motion vs Value Selection in form data?

The Scenario: We're developing this new app which uses a selection slider to select some value (in this case, weight). Now, coming dev time, the client wants this slider to have an inertia scroll ...
2
votes
2answers
208 views

How do you create real data backed personas for a simple marketing / lead generation website?

An effective website must meet both user and business requirements, right? In the case where a business simply needs to gather qualified leads and the user is simply trying to learn more about the ...
0
votes
0answers
91 views

Research CALL (Computer-Assisted Language Learning) with mobile devices

I am looking for more researches on this particular use of technology. If anyone know similar cases or studies about, please, share with me! In the meantime, thank you so much for your attention and ...
11
votes
6answers
3k views

Is pop up always bad?

I am involved in a redesign project (web app) where existing system throws quite frequent, random pop ups. These pop ups are used to gather information and also to display information and ...
4
votes
2answers
121 views

Examples of UX Research Proposals

I'm applying for a junior-level ux research role, and I was given a brief on how the company is trying to understand the causes for user drop off on a particular page of the site. I'm being asked to ...
0
votes
2answers
33 views

Convince user to follow a page

Our website is used to manage investment funds. Users can create channel pages that are basically a list of funds plus an activity stream. Now, we want other users to go on those pages and start ...
0
votes
2answers
304 views

Drop-down menu navigated using hand gesture

I wanna put hand gesture on webpage. Usually, in webpage, there's navigation bar that located at the top of webpage. Often nav-bar is in a form of multi-level menu, like drop down menu. And by hand ...
2
votes
3answers
121 views

Research on the most intuitive gestures for mobile devices

What does current UX research tell us about gestures on mobile devices? Which gestures are the simplest to execute and which are not? What makes a mobile gesture intuitive? For example: Do users ...
3
votes
2answers
206 views

Any lesson learned or best practices on the UX of a 'Download' button?

My company provides a free edition of a desktop application we developed. Currently I have 'Download' button only on website, and I consider to replace it with one of the following three suggested ...
18
votes
7answers
5k views

Opening website external links in new window — published usability tests

In usability discussions about opening website external links in new windows, with regard to the argument of "keeping users on the site" there are occasionally references to usability studies which ...
3
votes
3answers
390 views

Phrasing of diary study prompts to get more user insight

I am in the process of designing a diary study to investigate the interaction between a current software application and its users. I am seeking open-ended data and insights from users that I might ...
1
vote
2answers
29 views

Why show the reading time for an editorial article?

I noticed that while reading on medium.com every article has a suggested reading length. Reasons this might be good UX include: It adds relevance/timeliness (just as we list author/date of ...
13
votes
2answers
780 views

Is there research supporting the link between colors and emotions?

I recently reviewed a style guide document and came across a passage concerning colors. In the text, different colors are attributed to different emotions, e.g.: Orange stands for lust for life ...
3
votes
3answers
2k views

Quantitative and qualitative data used in UX research

I am trying to find examples of user behaviour research that combines both quantitative and qualitative data. It seems to me that most of the research leans heavily or exclusively towards one approach ...
5
votes
2answers
115 views

Are dial format speedometers more effective than numeric speedometers?

I recently criticized a sketch of a automobile instrument cluster concept that indicated speed with a bar gauge and a numeric readout. I and many others suggested that a dial speedometer was easier to ...
3
votes
1answer
240 views

How to create a UX Research Portfolio?

I am currently applying for UX positions that are mostly orientated around UX research but also include UX design in terms of wireframes, mockups, personas etc. I am now being asked to submit my ...
3
votes
1answer
48 views

What's the difference between “Discovery” and “Usability”?

User Research - Google Ventures I wonder what do you think are the real benefits from doing "Discovery" questions?
3
votes
2answers
218 views

Is it true that people expect tooltips in 'old looking' systems but not in 'new looking' systems?

My hypothesis is that if you have old plain HTML forms, users are more likely to hover over elements and read tooltip texts giving more details about them. But if you style the forms to look ...
2
votes
2answers
116 views

What are the effects of A/B Testing if the user is aware of it?

I went on the same website on two different browsers, and I got two different layout + design. I was being A/B tested. I didn't like that, probably because: I don't like to be part of an experiment ...
1
vote
2answers
76 views

Have high-profile international events had any long-term impact on UX best practices? [closed]

My question is largely inspired by the distressed user who encountered the "Je Suis Charlie edition" of Notepad++ recently. It is obvious that the developer's design decision had a negative impact / ...
3
votes
1answer
164 views

What percentage of Internet keyboard users are hunt-and-peck typers?

Some people can type without needing to look at the keys. Other people need to look at the keys before pressing a key. I'm curious if there is any published research on the percentage of users that ...
3
votes
2answers
123 views

How can I user test a concept without a working prototype?

We are a user centered design agency which is stuffed with many user resarchers. We do test every step of a product and with a wide range of qualitative and quantitative methods, from lab usability ...
0
votes
1answer
54 views

Can this UX-related Questionnaire used as it is?

So, I found this page of User Interface Usability Evaluation with Web-Based Questionnaires. I want to make one of them as Questionnaire for the design I made. But I'm confused, is that only an ...
0
votes
1answer
52 views

Research Method to measure user's satisfaction through Questionnaire

So, I have a project in gesture, where I proposed some gestures to be used for some action. Let's say it's a hand gesture design to control a menu (menu as in dropdown menu, or main menu in a video ...
4
votes
2answers
219 views

How does changing method of requesting reviews for mobile apps affect the ratings?

I am looking for statistics on how changing how you ask users to rate your mobile app can drastically change user ratings. Other questions have just asked for ways, pros or cons, but I am ...
0
votes
4answers
96 views

How to do User Research when interviews are impossible?

User Research is the heart of UCD and UX, most of time my clients requesting my job as UX Specialist "Remotely", and I wonder what is the best working methodology to do User Research when interviews ...
14
votes
2answers
697 views

Have usability studies been conducted on the use of alphanumeric characters as labels for controller buttons?

Controller Question Over the years there have been a wide variety of home consoles each with their own (mostly) unique controller designs1. One thing that most consoles have in common is their use of ...
0
votes
1answer
63 views

Research method for touch gesture design

So, I designed/suggested some gesture for some actions for my college project. The design I made is based on common touch gesture (by common, I mean gesture usual gesture like 'tap with one finger' to ...
2
votes
3answers
272 views

Canonical names for GUI design patterns

In communication with colleagues and clients, which authority (website, book, …) should one refer to for canonical names of GUI design patterns (for web pages, mobile apps, desktop applications etc.)? ...
44
votes
5answers
4k views

What research is there suggesting modal dialogs are disruptive?

It seems "Everyone" knows they're highly disruptive for many situations but often times clients don't. Particularly in desktop applications this form of dialog is often misused, often disrupting a ...
9
votes
3answers
503 views

Are there any studies of users getting jaded of dialog requests?

There are permission request boxes such as this one, or requests from other users as per online social networking sites. Are there any studies that show people becoming jaded of dialogue boxes of any ...
1
vote
2answers
119 views

Dropdown options that open popups

I have a dropdown list (styled like one you'd find in an online form) that changes a user's status. This dropdown list is part of a row in a table of users; each row is one user and each user has two ...
9
votes
4answers
481 views

Usability testing for open-source projects?

I'm working (slowly) on an open-source project, and I was hoping to do some usability testing once it's a bit further along. Also, hopefully the GIMP devs will notice this question ;-). I'm not sure ...
0
votes
1answer
170 views

What user research data is available on Twitter Bootstrap? [closed]

Has anyone come across any user research or done studies that can show improvement in usability and user experience using the Twitter Bootstrap framework? I would especially be interested in the real ...
2
votes
3answers
599 views

Using radio buttons responsively

I am working on a project with form design - giving users a choice of 7 options. With prototyping (in Axure), I have found that users using mobile phones seem to have some difficulty selecting radio ...
0
votes
2answers
45 views

How do you distribute multiple surveys to a limited number of participants and get the right sample size?

My problem is that I need to distribute approximately 10 surveys in the next year to a participant base of about 1,000, and I don't want to spam them. I don't have the means to significantly increase ...
1
vote
2answers
33 views

What would be the best methods to find out the factors that can change customers behaviours who call?

We want to understand why our customers have to call rather than find relevant information on our website. We want to find the factors so we can influence or change their behaviour in the future. ...
3
votes
2answers
97 views

Grouping participants in a card sort analysis?

Instead of having one large subject pool of card sorting participants, has anyone ever tried segmenting their participants with a supplemental survey to define which persona they may fall into? If so, ...
0
votes
0answers
26 views

what are different approachs to keep user 'in flow' or engaged? [duplicate]

I'm currently reading some papers, some of them are Functional metaphoric approach to be ‘in the flow’ with computer interfaces by Pranav Mistry and Interfaces for Staying in the Flow by B. B. ...
3
votes
1answer
75 views

RX for Tap-phobia? Looking for research on 'back' navigation for mobile

When we're presenting mobile wireframes, we often run into the commentary where you get the 'I think that's too many taps'. This is a variation on the 'everything must be within 3 clicks' myth. I'm ...
2
votes
2answers
276 views

Loading time on mobile apps - user's experience and expectations

Every mobile app that loads data from the internet (and others too) has some time when the app is, well, loading data, and the user has to wait for the operation to finish. My questions are: Is ...
13
votes
2answers
3k views

What research methods can I use to create personas?

My experience with personas has been from creating personas with data that already exists usually provided by the marketing team based on their research. How do you go about conducting research to ...
6
votes
3answers
3k views

How do you source your persona photographs?

Like many of you I'm sure, I consider the creation of user personas to be a crucial part of the UCD process, particularly when starting a new project. While we all have our own techniques and styles ...
0
votes
0answers
20 views

Is there any research on a Subscription Call To Action button of: Subscribe vs. “View Subscription Options”,etc.?

In our Demo mode we'll show options to start a Free Trial and Subscribe ($). One of the things I want to test is not showing the price, but then I think that if we show Subscribe with no price it ...
7
votes
3answers
2k views

Is there any research or data on horizontal vs. vertical navigational menus?

I've seen many sites using both horizontal (top) navigation, vertical (left) navigation, and both across web sites for a long time. My understanding is that they're both conventions, but I would ...
26
votes
5answers
4k views

Are there any recent studies of the “Keyboard vs Mouse”-issue?

Back in the late 80's, Apple Human Interface concluded that the mouse is faster than the keyboard, objectively. But also that every test person subjectively thought that the keyboard was faster. ...
0
votes
1answer
110 views

Canceling a User Interview

I made a recruitment error by scheduling an interview with a participant who isn't fit for my study. What is the appropriate protocol for canceling an interview?
8
votes
3answers
2k views

Statistics or research on browser window size based on the display screen size

There are many sources and references for reports on screen resolution and display sizes for desktop (and mobile), and there are less information about browser window sizes. I think both pieces of ...