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19
votes
7answers
370 views

What's the biggest surprise you've had in a usability test? [closed]

Usability tests often present some real surprises where the participant's mental model does not match what they're presented with. What are the biggest or most interesting surprises you've come ...
10
votes
3answers
336 views

How to minimise the biasing influence of stakeholders

I'm working on a large project where I am a UX consultant. The company I am contracted with also consult a domain expert (DE) but she is not UX. More than a few times now I have noticed her insisting ...
8
votes
3answers
421 views

Should we call our achievement system something else?

The company I work for has two public sites; one is just our main WWW site and the other is a site dedicated to our members. I'm a developer there and I'm working on an achievement system for our ...
6
votes
3answers
393 views

How exactly does good usability cut development time?

I've been reading Return on Investment for Usable UserInterface Design: Examples and Statistics; it quotes: "...usability techniques helped cut development time by 33-50%” (Bosert, 1991) ...
4
votes
2answers
1k views

Best practices for applying user achievements to business applications

I've read over a few papers projects and related to the use of video game style achievements being put into regular applications as a means to encourage users to explore the tools and create a desire ...
2
votes
1answer
113 views

What are your favorite usability research mailing lists? [closed]

I'm a researcher at university and my focus is mainly on usability issues of certain software solutions, for example in the field of IT-security, user authentication, and privacy enhancing ...
7
votes
1answer
195 views

Quoting time and effort for UX research

Edit : I've added a little more detail to the main question here. There are many techniques and practices at our disposal to gain an understanding of the target audiences motivations and needs when ...
5
votes
5answers
207 views

Citation for the proposition “flashing boxes on the screen are annoying”

It seems self-evident that one should not put a large box on the screen and then change its dominant color frequently (i.e. make it flash) because it's very hard to ignore and will irritate people, ...
9
votes
8answers
394 views

Participant recruitment agencies - recommendations [closed]

Can anyone recommend a good recruitment agency for sourcing participants for UT? I've used Saros, Criteria and Qualtel recently (London / South East England), they've all been OK, but I thought it'd ...
6
votes
3answers
529 views

Tips for ethnography

I'm doing my first ethnographic study next week and I was wondering if anyone had any tips, specifically for studying how people use things in their homes. Are there any common pitfalls? Any good ...
9
votes
6answers
245 views

How do you find the balance between what the users' want and what the clients want?

You all know that project... After months of research, wireframing, prototyping, testing and workshops, there is that one client (normally the MD) that comes in at the end and knows everything better ...
12
votes
1answer
172 views

What successful/well known companies have a VP UX? [closed]

I want to research companies who value UX so much that they have their own executive arm within the company. I've found these companies so far: Wells Fargo Yahoo Intuit Google TiVo Palm Ebay SAP ...
6
votes
3answers
635 views

How to visualize a calendar with a vast amount of recurring events?

Many of the events are recurring daily or weekly but are only interesting to the user once.
4
votes
3answers
472 views

How to collect and then extract user's behavior patterns

I have some SDI windows forms application. This application has main form, a huge of module forms. At the same time I can view one module form and many it's sub modal forms. So, every module form is ...
10
votes
4answers
293 views

Keyboard navigation versus mouse navigation

The project: We're designing software that users will use all day long to perform 12 repetitive tasks. Each task has many steps and takes place in a different pane in the GUI. Some of the GUI is ...