Usability tests often present some real surprises where the participant's mental model does not match what they're presented with. What are the biggest or most interesting surprises you've come ...
The project: We're designing software that users will use all day long to perform 12 repetitive tasks. Each task has many steps and takes place in a different pane in the GUI. Some of the GUI is ...
You all know that project... After months of research, wireframing, prototyping, testing and workshops, there is that one client (normally the MD) that comes in at the end and knows everything better ...
I'm doing my first ethnographic study next week and I was wondering if anyone had any tips, specifically for studying how people use things in their homes. Are there any common pitfalls? Any good ...
Can anyone recommend a good recruitment agency for sourcing participants for UT? I've used Saros, Criteria and Qualtel recently (London / South East England), they've all been OK, but I thought it'd ...
I want to research companies who value UX so much that they have their own executive arm within the company. I've found these companies so far: Wells Fargo Yahoo Intuit Google TiVo Palm Ebay SAP ...