Tagged Questions

for questions that specifically ask about academic papers or other scientific research

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5
votes
3answers
472 views

Based on what usability research did Microsoft omit the save button on OneNote Web App?

I've started to use the OneNote Web App, and I think Microsoft have made a very good job developing it. I use it on the computer and on the phone with ease. I use the keyboard shortcut ctrl + S to ...
4
votes
1answer
434 views

What are the design guidelines to make interfaces friendly to dyslexics?

I've come across this question on Quora where it's likely to be forgotten. Unlike other disabilities that are often considered in design, dyslexia has many forms. As a result, the guidelines can't be ...
2
votes
2answers
101 views

What features to scale when zooming?

Suppose I have a resizable graphic - users can zoom in and out. However, zooming does not scale the whole image the same way: some parts get zoomed in in a traditional way, but some may resize only in ...
9
votes
5answers
467 views

Is autotabbing in forms helpful or harmful?

I work in an environment that makes heavy use of mainframe systems. These systems are costly to maintain, so a decision was made years ago to replace the mainframe with web based systems. As more ...
5
votes
2answers
322 views

Where can I find research on readability of web sites?

I am looking specifically for text alignment (e.g. left vs. full justification) and what size/width text sections ideally have.
6
votes
2answers
1k views

Conducting a competitive analysis

What are the questions you need to ask or the methods you perform when you're doing a competitive web site analysis from a UX perspective? How do you gather the facts? When in the project process do ...
8
votes
8answers
2k views

Is 10 search results per page the best?

When there are a lot of search results they often are paginated. Most search engines I know show 10 results per page. I guess this was born out of an easy technical solution or habit. But I don't know ...
5
votes
3answers
1k views

How to get stakeholder buy-in for proposed UX research initiatives?

Undertaking usability studies often requires selling them first. What methods have you found effective for getting your plans approved? One example: I've used short project overview plans in the ...
6
votes
1answer
268 views

How can I convey the results of UX research to stakeholders?

How can I go about getting stakeholders to understand and "buy into" the results derived from UX research? For example, I ran across this great UX research plan by a Google UX researcher today.
1
vote
2answers
304 views

Examples of data collection methods about users and context in hospitals? [closed]

Can someone provide examples of field data collection methods about users and context in the health care domain more precisely in hospitals? And if possible what are the results of the research?
6
votes
2answers
919 views

Is there any research available about the speed of working with a mouse vs. working with a trackpad?

I ask this because of a friend who never hooks up a mouse to his laptop because he claims he can work just as fast with a trackpad as with a mouse. My personal experience is the other way around. I ...
8
votes
3answers
217 views

Where to get my own Customer Experience Improvement Program (CEIP)

Is there any (software) framework or company that offers "Customer Experience Improvement Program" (CEIP) like Microsoft uses it? I think this should enable software vendors to do thinks like that: ...
17
votes
1answer
368 views

Is there any in-depth data on tappability of touchscreen areas?

I'm looking for statistics or other objective evidence on the tappability of different areas of handset screens. When I say tappability, I'm referring to speed, accuracy, and general ergonomic fit for ...
3
votes
1answer
264 views

Are there any studies on which keyboard keys get pressed the most?

I am surprised about the trend to make arrow keys half-sized and crammed right next to each other in recent laptops: These are the same keys that stand completely isolated on the conventional ...
4
votes
3answers
683 views

Are there any advantages to matte interfaces over glossy interfaces (or vice versa)?

I'm curious about the usability of such interfaces for complex tasks, repetitive tasks. Are there any studies that focus on this comparison? Note: My question is not just about phone interfaces but ...
7
votes
2answers
955 views

Where can I find research about UI Design Across Form-Factors/ Devices (e.g. TVs & entertainment systems)?

Has there been marketable research in new UI design ideas that could work across form-factors (from desktop down to smartphones on the one end and to widescreen HD TV for games on the other)? So that ...
6
votes
5answers
863 views

How reliable are heatmaps generated by cursor positions?

Heatmaps are one of the best tools we have to mesure the impact of a design, not just in UX terms but also in marketing/conversion terms. I've found that most of the free or less-expensive solutions ...
8
votes
3answers
396 views

What original sources have research on how long it takes a visitor to decide whether to stay on the site?

I've seen many statistics referenced along the lines of: Visitors decide where to stay on or leave a website within [7, 2, 11, 0.8 seconds] of seeing it. Typically the statistic is used when ...
7
votes
3answers
341 views

What errors should users never experience?

I have come up with this question for 2 reasons. Not all errors can be avoided. For example login information which might cause program to throw unhanded exception if login information is not ...
15
votes
6answers
828 views

UX impact of standard stock photos

It's pretty clear to me that standard stock images (examples 1 / examples 2) don't help to build a brand or identity. Are there any studies about the impact of stock images? Any other thoughts? In ...
5
votes
6answers
207 views

Should tabs changes in a web app be part of the browser history?

I've implemented a JavaScript plugin that tracks tab changes in through the browser history. Here's a brief overview of how it works: Once tab is clicked, the URL hashtag (the part that looks like ...
7
votes
6answers
726 views

How do approaches for UX differ between intranets and normal websites?

I have been asked to offer advice for the development of an intranet for a large international company. The client will be developing the intranet in Sharepoint and is keen to use a user-centric ...
41
votes
5answers
3k views

What research is there suggesting modal dialogs are disruptive?

It seems "Everyone" knows they're highly disruptive for many situations but often times clients don't. Particularly in desktop applications this form of dialog is often misused, often disrupting a ...
2
votes
4answers
204 views

Ideas and/or research results on the best way to present a lengthy list of chapters

I'm looking for the best way to present a list of chapters on an iPhone. My first stab was to create a vertically scrolling table with a row for each chapter. For example, when showing the chapters of ...
3
votes
3answers
130 views

Are user able to accurately identify their persona? Or should the be able to?

We are currently developing Personas for our website and as part of the validation process we wanted to see if usability participants would be able to identify which persona segment they most closely ...
8
votes
1answer
264 views

How should multiple services be integrated for one user?

The proposed Netflix Split into two separate companies with two separate websites got me thinking about how to distribute a service when multiple functional or legal entities are involved. In ...
27
votes
10answers
2k views

Traffic lights: “yellow” is progress, not state

When thinking about how (real-world) traffic lights work, I wonder if there is a more intuitive way to display the yellow light. The meaning of Green and Red are states: Green: Ok, you can go! Red: ...
4
votes
5answers
196 views

Do you design/develop a site primarily for the laptop/desktop and think about mobile later?

Do you design/develop a site primarily for the laptop/desktop and think about mobile later, or do you design your website to be mobile and unmobile friendly, therefore cutting design/dev time in half? ...
-1
votes
1answer
183 views

Where can I find information about the effects of GUIs

I need resources for information on the effects of the creation of GUIs for PCs. When I started looking up information on GUIs, but I mostly found the computers that first started using GUIs, the ...
1
vote
3answers
84 views

Is there any research on when we should provide search for website (Desktop and Mobile) and when not?

Is there any research on when we should provide search for website and when not? As I know. If pages are few then search don't require, but I'm not sure how many pages should consider as few. and ...
2
votes
2answers
116 views

Identifying a fair and representative set of users for interviews and persona development

How do you make sure you have a statistically representative and accurate sample of users from a population and what criteria would you base that sample on? I want to make sure that the people we ...
6
votes
3answers
401 views

What's wrong with C-style syntax from a usability perspective?

Precursor: this a question about ux, not technical implementation. Context. I'm looking at designing a small language with a textual syntax. It will be used by Business Analysts to define system ...
2
votes
2answers
105 views

Express mode in lift

In some lifts, if we press and hold the close door button, it acts like pass button and doesn't opens the doors in intermediate floors if some one gives lift request from intermediate floors. Does it ...
0
votes
2answers
241 views

What is the user centric business development model?

I've been asked to describe a user centric business development model to a lay person. I say it is: Research user behaviours > model users and workflows > define requirements and business needs > ...
4
votes
2answers
705 views

Use of 'she' in scientific literature

While reading through plenty of scientific papers for my thesis relating to Human Computer Interaction (HCI), I am under the impression almost everybody refers to users/subjects/persons/... as 'she'. ...
9
votes
1answer
404 views

Is there any research on whether users understand ellipses (…)?

This GUI design pattern goes right back to the Apple Lisa in the early 80s: Is there any research covering: Whether people actually notice the three dots (...) at the end of a menu item or ...
12
votes
3answers
562 views

Is Serious Games the same concept as Gamification?

When looking at this question, I was asking myself: Where are conceptual differences? Except that Gamification is a Game added to a serious topic, while a serious game approaches it from the opposite ...
3
votes
8answers
595 views

What motivates people to keep on sharing ideas, develop new concepts and innovate on online innovation communities? [closed]

I'm very interested in crowd-sourcing and online innovation communities. Currently, I'm conducting research on what motivates users to continue sharing ideas, developing concepts, funding projects and ...
10
votes
3answers
317 views

How to minimise the biasing influence of stakeholders

I'm working on a large project where I am a UX consultant. The company I am contracted with also consult a domain expert (DE) but she is not UX. More than a few times now I have noticed her insisting ...
8
votes
3answers
294 views

Should we call our achievement system something else?

The company I work for has two public sites; one is just our main WWW site and the other is a site dedicated to our members. I'm a developer there and I'm working on an achievement system for our ...
5
votes
2answers
668 views

Ratio of search vs. browse on consumer web sites

Where can one find referenceable stats or industry research which highlights the percentage of users who search vs. browse on consumer web sites. Are there any known studies in this area?
11
votes
3answers
5k views

Mental model vs Conceptual model — what's the difference?

I'm reading Apple's Human Interface Guidelines about Mental models and I can't understand what is the difference between Mental and Conceptual models. I prefer a short answer if possible :)
6
votes
3answers
378 views

How exactly does good usability cut development time?

I've been reading Return on Investment for Usable UserInterface Design: Examples and Statistics; it quotes: "...usability techniques helped cut development time by 33-50%” (Bosert, 1991) ...
6
votes
10answers
544 views

Isn't all user testing essentially a way of gathering how people think things should work?

When user testing is performed, users are often presented with a serious of variations of a product and observed to see where they excelled and where they had trouble. People will often click in areas ...
6
votes
3answers
2k views

How do you source your persona photographs?

Like many of you I'm sure, I consider the creation of user personas to be a crucial part of the UCD process, particularly when starting a new project. While we all have our own techniques and styles ...
14
votes
5answers
837 views

Why Not Use a Real Person as a Persona?

My understanding of UX Personas is that they're descriptions of fictitious people designed to represent the common traits and attributes of a broader audience demographic. If that's the case, in what ...
2
votes
1answer
99 views

What are your favorite usability research mailing lists? [closed]

I'm a researcher at university and my focus is mainly on usability issues of certain software solutions, for example in the field of IT-security, user authentication, and privacy enhancing ...
17
votes
8answers
5k views

Should we provide “back” button for mobile website?

In mobile website for all smartphones (iPhone, Android, Blackberry, Windows phone 7), should I provide a "Back" button inside the webpage even when the browser has functionality to go to back? ...
7
votes
1answer
188 views

Quoting time and effort for UX research

Edit : I've added a little more detail to the main question here. There are many techniques and practices at our disposal to gain an understanding of the target audiences motivations and needs when ...
4
votes
2answers
743 views

Best practices for applying user achievements to business applications

I've read over a few papers projects and related to the use of video game style achievements being put into regular applications as a means to encourage users to explore the tools and create a desire ...