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3
votes
2answers
110 views

studies on passcode/keypad versus password/keyboard?

When designing a tablet-based app that needs it's own extra security, there seems to be a couple of common choices: add a password screen with a keyboard, or use a passcode screen that has a keypad. ...
3
votes
3answers
301 views

Should Focus Group interviews include people of different stakeholder categories?

I was told by a friend that when conducting focus groups to gather information for needfinding for a design, I should avoid grouping different stakeholders together into a single group. This got me ...
3
votes
2answers
114 views

How can I user test a concept without a working prototype?

We are a user centered design agency which is stuffed with many user resarchers. We do test every step of a product and with a wide range of qualitative and quantitative methods, from lab usability ...
3
votes
1answer
75 views

RX for Tap-phobia? Looking for research on 'back' navigation for mobile

When we're presenting mobile wireframes, we often run into the commentary where you get the 'I think that's too many taps'. This is a variation on the 'everything must be within 3 clicks' myth. I'm ...
3
votes
3answers
130 views

Are user able to accurately identify their persona? Or should the be able to?

We are currently developing Personas for our website and as part of the validation process we wanted to see if usability participants would be able to identify which persona segment they most closely ...
3
votes
2answers
90 views

Grouping participants in a card sort analysis?

Instead of having one large subject pool of card sorting participants, has anyone ever tried segmenting their participants with a supplemental survey to define which persona they may fall into? If so, ...
3
votes
2answers
278 views

Getting Started with UX Research [closed]

I would like to study photographers' digital workflows. What are some good tools and methods for collecting digital workflow data?
3
votes
2answers
550 views

Research on the effectiveness of subtle animation to draw attention?

Is there any research reporting on the effectiveness of subtle animations (sliding, fading in/out, etc) as a means to draw attention to the key part of a website? A partner company is critiquing a ...
3
votes
2answers
209 views

Is it true that people expect tooltips in 'old looking' systems but not in 'new looking' systems?

My hypothesis is that if you have old plain HTML forms, users are more likely to hover over elements and read tooltip texts giving more details about them. But if you style the forms to look ...
3
votes
1answer
149 views

What percentage of Internet keyboard users are hunt-and-peck typers?

Some people can type without needing to look at the keys. Other people need to look at the keys before pressing a key. I'm curious if there is any published research on the percentage of users that ...
3
votes
1answer
45 views

What's the difference between “Discovery” and “Usability”?

User Research - Google Ventures I wonder what do you think are the real benefits from doing "Discovery" questions?
3
votes
3answers
100 views

What is the impact of the 'neglect' phase of the UX design process

During a discussion with another UX designer, an interesting point about the 'neglect' phase of UX design was brought up. This deals with companies that have implemented UX processes and methods, and ...
3
votes
1answer
131 views

Research regarding Cyclomatic Complexity

Does anyone know of any research papers or applied forms of Cyclomatic Complexity in UX research? Especially in terms of the resulting complexity score being used as a metric for KPI input on UX ...
3
votes
1answer
292 views

Are there any studies on which keyboard keys get pressed the most?

I am surprised about the trend to make arrow keys half-sized and crammed right next to each other in recent laptops: These are the same keys that stand completely isolated on the conventional ...
3
votes
1answer
98 views

What training opportunities are there in the UK for UX research? [closed]

I'm looking for a short (2 days maybe) training course in the UK (preferably London or South East) on how to conduct great depth interviews for UX type research. What courses are there out there that ...
2
votes
3answers
265 views

Canonical names for GUI design patterns

In communication with colleagues and clients, which authority (website, book, …) should one refer to for canonical names of GUI design patterns (for web pages, mobile apps, desktop applications etc.)? ...
2
votes
4answers
206 views

Ideas and/or research results on the best way to present a lengthy list of chapters

I'm looking for the best way to present a list of chapters on an iPhone. My first stab was to create a vertically scrolling table with a row for each chapter. For example, when showing the chapters of ...
2
votes
2answers
130 views

Studies showing what prompts users to view the privacy policy of a website that does not have user accounts?

As opposed to websites where A user signs up and can be concerned about their privacy (i.e. Instagram, etc). What have case studies shown to motivate a user to look through a website's privacy policy? ...
2
votes
2answers
109 views

Express mode in lift

In some lifts, if we press and hold the close door button, it acts like pass button and doesn't opens the doors in intermediate floors if some one gives lift request from intermediate floors. Does it ...
2
votes
3answers
664 views

Relationship between Front-End Dev and Interaction Design [closed]

[I am not changing the original question as there are valuable answers here. but the research I was conducting is now finished and results are published here and http://hci.me.uk/jqueryperformance/ ...
2
votes
3answers
251 views

Responsive website or not given this statistics?

Background I am about to redevelop a health-related website which has the following user statistics: 80% users from hospitals and counties (90% of these use IE8 on Desktop PCs) 20% public users such ...
2
votes
3answers
539 views

Using radio buttons responsively

I am working on a project with form design - giving users a choice of 7 options. With prototyping (in Axure), I have found that users using mobile phones seem to have some difficulty selecting radio ...
2
votes
1answer
67 views

Any research about “few markets” that expect external links to be opened in new windows/tabs?

Google AdSense, an advertisement service, documents in "Opening the ads in a new window": Generally, it is our policy to not allow Google ads to open in a new window. However, in a few markets, ...
2
votes
2answers
243 views

User Research: What would be an appropriate way to observe users' true behavior in a very personal environment?

The question is about qualitative research (not tracking or usability testing). Contextual inquiry (for example) is mostly described in the context of "work". Users are being observed while ...
2
votes
1answer
203 views

Have there been any usability studies for finger signing on mobile apps

Ever tried to sign your credit card receipt on a tablet? It takes a bit of getting used to, but since so many coffee shops etc... now use those apps, users are 'getting used to it'. However, what ...
2
votes
2answers
258 views

Loading time on mobile apps - user's experience and expectations

Every mobile app that loads data from the internet (and others too) has some time when the app is, well, loading data, and the user has to wait for the operation to finish. My questions are: Is ...
2
votes
1answer
568 views

Research on impact of display ads on UX?

Is there any research on how the kind and amount of display advertisement affects UX and or usability of the site?
2
votes
1answer
104 views

How to create a UX Research Portfolio?

I am currently applying for UX positions that are mostly orientated around UX research but also include UX design in terms of wireframes, mockups, personas etc. I am now being asked to submit my ...
2
votes
1answer
170 views

Organizing Competitive Site Research

One type of research in UX is competitive analysis. The way I define this is visiting related web sites (competitors), visiting unrelated sites that are inspiring or solve a problem differently... and ...
2
votes
2answers
104 views

What features to scale when zooming?

Suppose I have a resizable graphic - users can zoom in and out. However, zooming does not scale the whole image the same way: some parts get zoomed in in a traditional way, but some may resize only in ...
2
votes
1answer
101 views

What are your favorite usability research mailing lists? [closed]

I'm a researcher at university and my focus is mainly on usability issues of certain software solutions, for example in the field of IT-security, user authentication, and privacy enhancing ...
2
votes
2answers
111 views

What are the effects of A/B Testing if the user is aware of it?

I went on the same website on two different browsers, and I got two different layout + design. I was being A/B tested. I didn't like that, probably because: I don't like to be part of an experiment ...
2
votes
2answers
220 views

Where does UX fit into captology, if at all?

I only recently came across the field of research known as captology, where the psychological principles of persuasion is combined with computer technology. Assuming that user experience design ...
2
votes
2answers
173 views

Cultural Probe applied to business environment

At my workplace I am planning a research effort studying some in-house software. I would like to use Gaver's Cultural Probe technique because the exploratory nature of the methodology appeals to my ...
2
votes
2answers
74 views

Research on more effective search systems based on Human–computer information retrieval?

Within the field of User Experience, a lot of interdisciplinary boundaries intersect and co-exist finding new knowledge from different views. One part where results have yet to come (?) is the field ...
2
votes
2answers
244 views

Managing a list of tasks for students

I'm working on a project that involves assignment management for students. The basic functionality is that once the student completes an assignment, they check it off of the list. I'm wondering how to ...
2
votes
3answers
230 views

Are there any recent studies about tablet users behaviours and trends? [closed]

I am looking at studies about iPad and Android tablet behaviours and habits. Are there any difference between iPad and Android tablet users?
2
votes
2answers
118 views

Identifying a fair and representative set of users for interviews and persona development

How do you make sure you have a statistically representative and accurate sample of users from a population and what criteria would you base that sample on? I want to make sure that the people we ...
2
votes
2answers
147 views

Show contextual FAQ's prior to contacting support?

Does providing contextual FAQ's prior to allowing users to contact a support specialist increase ROI? It seems that there is at least a perceived benefit (as many companies do it). Are they basing ...
2
votes
2answers
201 views

How do you create real data backed personas for a simple marketing / lead generation website?

An effective website must meet both user and business requirements, right? In the case where a business simply needs to gather qualified leads and the user is simply trying to learn more about the ...
2
votes
1answer
116 views

Best practices or resources about online assessment

I have a project to deliver an online assessment of a large number of users. The assessment is for a psychological research project, so the content is mostly self-description asked in a variety of ...
1
vote
2answers
113 views

Dropdown options that open popups

I have a dropdown list (styled like one you'd find in an online form) that changes a user's status. This dropdown list is part of a row in a table of users; each row is one user and each user has two ...
1
vote
3answers
93 views

Is there any research on when we should provide search for website (Desktop and Mobile) and when not?

Is there any research on when we should provide search for website and when not? As I know. If pages are few then search don't require, but I'm not sure how many pages should consider as few. and ...
1
vote
6answers
173 views

How to understand what to prototype - why prototype at all?

I recently read a book about prototyping. While it was an interesting read, I am still unable to somehow really understand what the sense of a prototype is or what to prototype for. For example I ...
1
vote
2answers
25 views

Why show the reading time for an editorial article?

I noticed that while reading on medium.com every article has a suggested reading length. Reasons this might be good UX include: It adds relevance/timeliness (just as we list author/date of ...
1
vote
1answer
128 views

How to recommend improving usability of something that doesn't exist yet?

If a website is in an early requirements gathering phase, to what extent can the usability of this site be advised at this stage? I understand that achieving better usability comes from further ...
1
vote
2answers
124 views

How useful is carrying out a heuristic evaluation in this circumstance?

Working on a website redesign. We have documentation from workshops that give us insight into the pain points of the existing site from the clients and their business requirements. How useful would ...
1
vote
1answer
155 views

UX and UI copy / knockoffs - looking for stories [closed]

I'm researching the concept of copying experiences and design for a lecture I'm about to give. Why are we copying, what are the right and wrong considerations we take, and how does it effect the user ...
1
vote
2answers
33 views

What would be the best methods to find out the factors that can change customers behaviours who call?

We want to understand why our customers have to call rather than find relevant information on our website. We want to find the factors so we can influence or change their behaviour in the future. ...
1
vote
1answer
70 views

Post-Wiki area: How to navigate a repository?

Currently I'm building the housing for a repository of WordPress code. It will be an open source project where the foundation will be housed on GitHub and participation on building the "curated ...