for questions that specifically ask about academic papers or other scientific research

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25
votes
5answers
853 views

Do we have a taxonomy of UX requirements for software products?

I am a researcher on UX. My research aim is to help software engineering practitioners in early stages, i.e. requirements engineering, to deal with UX requirements even if their knowledge on UX and ID ...
1
vote
1answer
598 views

What are the best practices for designing quote request forms in the insurance industry? [closed]

Can any of you suggest studies, usability test results and patterns for best insurance quote forms? How is this different from ecommerce checkouts or does much of the research around this also apply? ...
2
votes
2answers
214 views

Managing a list of tasks for students

I'm working on a project that involves assignment management for students. The basic functionality is that once the student completes an assignment, they check it off of the list. I'm wondering how to ...
6
votes
3answers
339 views

Are there any studies of users getting jaded of dialog requests?

There are permission request boxes such as this one, or requests from other users as per online social networking sites. Are there any studies that show people becoming jaded of dialogue boxes of any ...
0
votes
1answer
181 views

What scholarly UX publications do you know of? [closed]

There's a difference between anecdote/experience-derived UX ideas and UX ideas based on scientific studies. Anyone know where I can get more of the latter? I'm aware of "Ergonomics in Design: The ...
7
votes
3answers
477 views

Gender considerations in web usage

Are there particular gender differences in web usage/preferences? I'm about to start designing an information-based site with a predominantly female audience. I was wondering what research already ...
-2
votes
1answer
462 views

Nielsen's Model of Usability vs Eason's Model of Usability: Which is more relevant and the most widely used? [closed]

I'm working for my final project. In the analysis, i have to choose one model to be used as a reference implementation. So, which is more relevant to be implemented, Nielsen's Model of Usability or ...
6
votes
1answer
252 views

UX of background advertising (or other options)

My company's users use a website that features advertising from specific sponsors. The ads are all directly related to the content of the page and the situation in which the user is viewing the page ...
5
votes
3answers
1k views

How to get stakeholder buy-in for proposed UX research initiatives?

Undertaking usability studies often requires selling them first. What methods have you found effective for getting your plans approved? One example: I've used short project overview plans in the ...
19
votes
4answers
2k views

Is viewport size a useful design constraint, and how are viewport sizes distributed?

I'm trying to support or falsify the hypothesis that desktop browser viewport size is distributed multimodally (that is, with "peaks" in the distribution that might make for useful website design ...
20
votes
6answers
2k views

Do people use `jump to top of page` links?

I'm talking about links or buttons at the bottom of the page or screen simply linking to the top of the website. Is there any data on that? Are they used more frequently on long pages? What about ...
6
votes
5answers
807 views

How reliable are heatmaps generated by cursor positions?

Heatmaps are one of the best tools we have to mesure the impact of a design, not just in UX terms but also in marketing/conversion terms. I've found that most of the free or less-expensive solutions ...
2
votes
1answer
157 views

Organizing Competitive Site Research

One type of research in UX is competitive analysis. The way I define this is visiting related web sites (competitors), visiting unrelated sites that are inspiring or solve a problem differently... and ...
13
votes
2answers
607 views

Have usability studies been conducted on the use of alphanumeric characters as labels for controller buttons?

Controller Question Over the years there have been a wide variety of home consoles each with their own (mostly) unique controller designs1. One thing that most consoles have in common is their use of ...
2
votes
3answers
228 views

Are there any recent studies about tablet users behaviours and trends? [closed]

I am looking at studies about iPad and Android tablet behaviours and habits. Are there any difference between iPad and Android tablet users?
5
votes
1answer
168 views

Should you make your design personas public?

I have used personas a lot in the design of various products, including IBM Sametime and Lotus Notes. I publicly blogged the draft personas and asked for feedback from the users themselves. The users ...
4
votes
1answer
413 views

What are the design guidelines to make interfaces friendly to dyslexics?

I've come across this question on Quora where it's likely to be forgotten. Unlike other disabilities that are often considered in design, dyslexia has many forms. As a result, the guidelines can't be ...
1
vote
1answer
151 views

UX and UI copy / knockoffs - looking for stories [closed]

I'm researching the concept of copying experiences and design for a lecture I'm about to give. Why are we copying, what are the right and wrong considerations we take, and how does it effect the user ...
6
votes
2answers
844 views

Is there any research available about the speed of working with a mouse vs. working with a trackpad?

I ask this because of a friend who never hooks up a mouse to his laptop because he claims he can work just as fast with a trackpad as with a mouse. My personal experience is the other way around. I ...
2
votes
2answers
101 views

What features to scale when zooming?

Suppose I have a resizable graphic - users can zoom in and out. However, zooming does not scale the whole image the same way: some parts get zoomed in in a traditional way, but some may resize only in ...
5
votes
2answers
314 views

Where can I find research on readability of web sites?

I am looking specifically for text alignment (e.g. left vs. full justification) and what size/width text sections ideally have.
7
votes
5answers
404 views

Any value to gathering qualitative data from card sorts?

One of the best tools I've found for card sort experiments seems to be websort, mainly because you can just send out a link for participants to go through the exercise at their own convenience. ...
7
votes
2answers
907 views

Where can I find research about UI Design Across Form-Factors/ Devices (e.g. TVs & entertainment systems)?

Has there been marketable research in new UI design ideas that could work across form-factors (from desktop down to smartphones on the one end and to widescreen HD TV for games on the other)? So that ...
8
votes
8answers
2k views

Is 10 search results per page the best?

When there are a lot of search results they often are paginated. Most search engines I know show 10 results per page. I guess this was born out of an easy technical solution or habit. But I don't know ...
6
votes
1answer
262 views

How can I convey the results of UX research to stakeholders?

How can I go about getting stakeholders to understand and "buy into" the results derived from UX research? For example, I ran across this great UX research plan by a Google UX researcher today.
6
votes
2answers
957 views

Conducting a competitive analysis

What are the questions you need to ask or the methods you perform when you're doing a competitive web site analysis from a UX perspective? How do you gather the facts? When in the project process do ...
1
vote
2answers
301 views

Examples of data collection methods about users and context in hospitals? [closed]

Can someone provide examples of field data collection methods about users and context in the health care domain more precisely in hospitals? And if possible what are the results of the research?
4
votes
3answers
681 views

Are there any advantages to matte interfaces over glossy interfaces (or vice versa)?

I'm curious about the usability of such interfaces for complex tasks, repetitive tasks. Are there any studies that focus on this comparison? Note: My question is not just about phone interfaces but ...
8
votes
3answers
213 views

Where to get my own Customer Experience Improvement Program (CEIP)

Is there any (software) framework or company that offers "Customer Experience Improvement Program" (CEIP) like Microsoft uses it? I think this should enable software vendors to do thinks like that: ...
3
votes
1answer
249 views

Are there any studies on which keyboard keys get pressed the most?

I am surprised about the trend to make arrow keys half-sized and crammed right next to each other in recent laptops: These are the same keys that stand completely isolated on the conventional ...
-1
votes
1answer
180 views

Where can I find information about the effects of GUIs

I need resources for information on the effects of the creation of GUIs for PCs. When I started looking up information on GUIs, but I mostly found the computers that first started using GUIs, the ...
5
votes
2answers
639 views

Ratio of search vs. browse on consumer web sites

Where can one find referenceable stats or industry research which highlights the percentage of users who search vs. browse on consumer web sites. Are there any known studies in this area?
7
votes
3answers
341 views

What errors should users never experience?

I have come up with this question for 2 reasons. Not all errors can be avoided. For example login information which might cause program to throw unhanded exception if login information is not ...
7
votes
6answers
693 views

How do approaches for UX differ between intranets and normal websites?

I have been asked to offer advice for the development of an intranet for a large international company. The client will be developing the intranet in Sharepoint and is keen to use a user-centric ...
8
votes
1answer
263 views

How should multiple services be integrated for one user?

The proposed Netflix Split into two separate companies with two separate websites got me thinking about how to distribute a service when multiple functional or legal entities are involved. In ...
12
votes
3answers
555 views

Is Serious Games the same concept as Gamification?

When looking at this question, I was asking myself: Where are conceptual differences? Except that Gamification is a Game added to a serious topic, while a serious game approaches it from the opposite ...
4
votes
5answers
191 views

Do you design/develop a site primarily for the laptop/desktop and think about mobile later?

Do you design/develop a site primarily for the laptop/desktop and think about mobile later, or do you design your website to be mobile and unmobile friendly, therefore cutting design/dev time in half? ...
3
votes
3answers
130 views

Are user able to accurately identify their persona? Or should the be able to?

We are currently developing Personas for our website and as part of the validation process we wanted to see if usability participants would be able to identify which persona segment they most closely ...
1
vote
3answers
82 views

Is there any research on when we should provide search for website (Desktop and Mobile) and when not?

Is there any research on when we should provide search for website and when not? As I know. If pages are few then search don't require, but I'm not sure how many pages should consider as few. and ...
17
votes
8answers
5k views

Should we provide “back” button for mobile website?

In mobile website for all smartphones (iPhone, Android, Blackberry, Windows phone 7), should I provide a "Back" button inside the webpage even when the browser has functionality to go to back? ...
2
votes
2answers
105 views

Express mode in lift

In some lifts, if we press and hold the close door button, it acts like pass button and doesn't opens the doors in intermediate floors if some one gives lift request from intermediate floors. Does it ...
0
votes
2answers
236 views

What is the user centric business development model?

I've been asked to describe a user centric business development model to a lay person. I say it is: Research user behaviours > model users and workflows > define requirements and business needs > ...
4
votes
2answers
673 views

Use of 'she' in scientific literature

While reading through plenty of scientific papers for my thesis relating to Human Computer Interaction (HCI), I am under the impression almost everybody refers to users/subjects/persons/... as 'she'. ...
9
votes
1answer
392 views

Is there any research on whether users understand ellipses (…)?

This GUI design pattern goes right back to the Apple Lisa in the early 80s: Is there any research covering: Whether people actually notice the three dots (...) at the end of a menu item or ...
19
votes
7answers
320 views

What's the biggest surprise you've had in a usability test? [closed]

Usability tests often present some real surprises where the participant's mental model does not match what they're presented with. What are the biggest or most interesting surprises you've come ...
10
votes
3answers
314 views

How to minimise the biasing influence of stakeholders

I'm working on a large project where I am a UX consultant. The company I am contracted with also consult a domain expert (DE) but she is not UX. More than a few times now I have noticed her insisting ...
8
votes
3answers
275 views

Should we call our achievement system something else?

The company I work for has two public sites; one is just our main WWW site and the other is a site dedicated to our members. I'm a developer there and I'm working on an achievement system for our ...
10
votes
3answers
5k views

Mental model vs Conceptual model — what's the difference?

I'm reading Apple's Human Interface Guidelines about Mental models and I can't understand what is the difference between Mental and Conceptual models. I prefer a short answer if possible :)
6
votes
3answers
376 views

How exactly does good usability cut development time?

I've been reading Return on Investment for Usable UserInterface Design: Examples and Statistics; it quotes: "...usability techniques helped cut development time by 33-50%” (Bosert, 1991) ...
4
votes
2answers
714 views

Best practices for applying user achievements to business applications

I've read over a few papers projects and related to the use of video game style achievements being put into regular applications as a means to encourage users to explore the tools and create a desire ...