for questions that specifically ask about academic papers or other scientific research

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4
votes
1answer
379 views

What are the design guidelines to make interfaces friendly to dyslexics?

I've come across this question on Quora where it's likely to be forgotten. Unlike other disabilities that are often considered in design, dyslexia has many forms. As a result, the guidelines can't be ...
1
vote
1answer
145 views

UX and UI copy / knockoffs - looking for stories [closed]

I'm researching the concept of copying experiences and design for a lecture I'm about to give. Why are we copying, what are the right and wrong considerations we take, and how does it effect the user ...
6
votes
2answers
686 views

Is there any research available about the speed of working with a mouse vs. working with a trackpad?

I ask this because of a friend who never hooks up a mouse to his laptop because he claims he can work just as fast with a trackpad as with a mouse. My personal experience is the other way around. I ...
2
votes
2answers
97 views

What features to scale when zooming?

Suppose I have a resizable graphic - users can zoom in and out. However, zooming does not scale the whole image the same way: some parts get zoomed in in a traditional way, but some may resize only in ...
5
votes
2answers
292 views

Where can I find research on readability of web sites?

I am looking specifically for text alignment (e.g. left vs. full justification) and what size/width text sections ideally have.
7
votes
5answers
388 views

Any value to gathering qualitative data from card sorts?

One of the best tools I've found for card sort experiments seems to be websort, mainly because you can just send out a link for participants to go through the exercise at their own convenience. ...
7
votes
2answers
834 views

Where can I find research about UI Design Across Form-Factors/ Devices (e.g. TVs & entertainment systems)?

Has there been marketable research in new UI design ideas that could work across form-factors (from desktop down to smartphones on the one end and to widescreen HD TV for games on the other)? So that ...
7
votes
8answers
2k views

Is 10 search results per page the best?

When there are a lot of search results they often are paginated. Most search engines I know show 10 results per page. I guess this was born out of an easy technical solution or habit. But I don't know ...
6
votes
1answer
247 views

How can I convey the results of UX research to stakeholders?

How can I go about getting stakeholders to understand and "buy into" the results derived from UX research? For example, I ran across this great UX research plan by a Google UX researcher today.
6
votes
2answers
787 views

Conducting a competitive analysis

What are the questions you need to ask or the methods you perform when you're doing a competitive web site analysis from a UX perspective? How do you gather the facts? When in the project process do ...
1
vote
2answers
292 views

Examples of data collection methods about users and context in hospitals? [closed]

Can someone provide examples of field data collection methods about users and context in the health care domain more precisely in hospitals? And if possible what are the results of the research?
4
votes
3answers
662 views

Are there any advantages to matte interfaces over glossy interfaces (or vice versa)?

I'm curious about the usability of such interfaces for complex tasks, repetitive tasks. Are there any studies that focus on this comparison? Note: My question is not just about phone interfaces but ...
8
votes
3answers
194 views

Where to get my own Customer Experience Improvement Program (CEIP)

Is there any (software) framework or company that offers "Customer Experience Improvement Program" (CEIP) like Microsoft uses it? I think this should enable software vendors to do thinks like that: ...
3
votes
1answer
214 views

Are there any studies on which keyboard keys get pressed the most?

I am surprised about the trend to make arrow keys half-sized and crammed right next to each other in recent laptops: These are the same keys that stand completely isolated on the conventional ...
-1
votes
1answer
180 views

Where can I find information about the effects of GUIs

I need resources for information on the effects of the creation of GUIs for PCs. When I started looking up information on GUIs, but I mostly found the computers that first started using GUIs, the ...
5
votes
2answers
568 views

Ratio of search vs. browse on consumer web sites

Where can one find referenceable stats or industry research which highlights the percentage of users who search vs. browse on consumer web sites. Are there any known studies in this area?
6
votes
3answers
333 views

What errors should users never experience?

I have come up with this question for 2 reasons. Not all errors can be avoided. For example login information which might cause program to throw unhanded exception if login information is not ...
7
votes
6answers
609 views

How do approaches for UX differ between intranets and normal websites?

I have been asked to offer advice for the development of an intranet for a large international company. The client will be developing the intranet in Sharepoint and is keen to use a user-centric ...
8
votes
1answer
250 views

How should multiple services be integrated for one user?

The proposed Netflix Split into two separate companies with two separate websites got me thinking about how to distribute a service when multiple functional or legal entities are involved. In ...
6
votes
3answers
1k views

How do you source your persona photographs?

Like many of you I'm sure, I consider the creation of user personas to be a crucial part of the UCD process, particularly when starting a new project. While we all have our own techniques and styles ...
12
votes
3answers
523 views

Is Serious Games the same concept as Gamification?

When looking at this question, I was asking myself: Where are conceptual differences? Except that Gamification is a Game added to a serious topic, while a serious game approaches it from the opposite ...
4
votes
5answers
181 views

Do you design/develop a site primarily for the laptop/desktop and think about mobile later?

Do you design/develop a site primarily for the laptop/desktop and think about mobile later, or do you design your website to be mobile and unmobile friendly, therefore cutting design/dev time in half? ...
3
votes
3answers
128 views

Are user able to accurately identify their persona? Or should the be able to?

We are currently developing Personas for our website and as part of the validation process we wanted to see if usability participants would be able to identify which persona segment they most closely ...
1
vote
3answers
69 views

Is there any research on when we should provide search for website (Desktop and Mobile) and when not?

Is there any research on when we should provide search for website and when not? As I know. If pages are few then search don't require, but I'm not sure how many pages should consider as few. and ...
16
votes
8answers
5k views

Should we provide “back” button for mobile website?

In mobile website for all smartphones (iPhone, Android, Blackberry, Windows phone 7), should I provide a "Back" button inside the webpage even when the browser has functionality to go to back? ...
2
votes
2answers
101 views

Express mode in lift

In some lifts, if we press and hold the close door button, it acts like pass button and doesn't opens the doors in intermediate floors if some one gives lift request from intermediate floors. Does it ...
0
votes
2answers
226 views

What is the user centric business development model?

I've been asked to describe a user centric business development model to a lay person. I say it is: Research user behaviours > model users and workflows > define requirements and business needs > ...
4
votes
2answers
600 views

Use of 'she' in scientific literature

While reading through plenty of scientific papers for my thesis relating to Human Computer Interaction (HCI), I am under the impression almost everybody refers to users/subjects/persons/... as 'she'. ...
9
votes
1answer
365 views

Is there any research on whether users understand ellipses (…)?

This GUI design pattern goes right back to the Apple Lisa in the early 80s: Is there any research covering: Whether people actually notice the three dots (...) at the end of a menu item or ...
19
votes
7answers
290 views

What's the biggest surprise you've had in a usability test? [closed]

Usability tests often present some real surprises where the participant's mental model does not match what they're presented with. What are the biggest or most interesting surprises you've come ...
10
votes
3answers
301 views

How to minimise the biasing influence of stakeholders

I'm working on a large project where I am a UX consultant. The company I am contracted with also consult a domain expert (DE) but she is not UX. More than a few times now I have noticed her insisting ...
8
votes
3answers
265 views

Should we call our achievement system something else?

The company I work for has two public sites; one is just our main WWW site and the other is a site dedicated to our members. I'm a developer there and I'm working on an achievement system for our ...
10
votes
3answers
4k views

Mental model vs Conceptual model — what's the difference?

I'm reading Apple's Human Interface Guidelines about Mental models and I can't understand what is the difference between Mental and Conceptual models. I prefer a short answer if possible :)
6
votes
3answers
369 views

How exactly does good usability cut development time?

I've been reading Return on Investment for Usable UserInterface Design: Examples and Statistics; it quotes: "...usability techniques helped cut development time by 33-50%” (Bosert, 1991) ...
6
votes
9answers
410 views

Isn't all user testing essentially a way of gathering how people think things should work?

When user testing is performed, users are often presented with a serious of variations of a product and observed to see where they excelled and where they had trouble. People will often click in areas ...
4
votes
2answers
668 views

Best practices for applying user achievements to business applications

I've read over a few papers projects and related to the use of video game style achievements being put into regular applications as a means to encourage users to explore the tools and create a desire ...
2
votes
1answer
95 views

What are your favorite usability research mailing lists? [closed]

I'm a researcher at university and my focus is mainly on usability issues of certain software solutions, for example in the field of IT-security, user authentication, and privacy enhancing ...
7
votes
1answer
180 views

Quoting time and effort for UX research

Edit : I've added a little more detail to the main question here. There are many techniques and practices at our disposal to gain an understanding of the target audiences motivations and needs when ...
4
votes
5answers
195 views

Citation for the proposition “flashing boxes on the screen are annoying”

It seems self-evident that one should not put a large box on the screen and then change its dominant color frequently (i.e. make it flash) because it's very hard to ignore and will irritate people, ...
9
votes
8answers
268 views

Participant recruitment agencies - recommendations [closed]

Can anyone recommend a good recruitment agency for sourcing participants for UT? I've used Saros, Criteria and Qualtel recently (London / South East England), they've all been OK, but I thought it'd ...
6
votes
3answers
366 views

Tips for ethnography

I'm doing my first ethnographic study next week and I was wondering if anyone had any tips, specifically for studying how people use things in their homes. Are there any common pitfalls? Any good ...
9
votes
6answers
76 views

How do you find the balance between what the users' want and what the clients want?

You all know that project... After months of research, wireframing, prototyping, testing and workshops, there is that one client (normally the MD) that comes in at the end and knows everything better ...
12
votes
1answer
155 views

What successful/well known companies have a VP UX? [closed]

I want to research companies who value UX so much that they have their own executive arm within the company. I've found these companies so far: Wells Fargo Yahoo Intuit Google TiVo Palm Ebay SAP ...
4
votes
3answers
411 views

How to visualize a calendar with a vast amount of recurring events?

Many of the events are recurring daily or weekly but are only interesting to the user once.
4
votes
3answers
412 views

How to collect and then extract user's behavior patterns

I have some SDI windows forms application. This application has main form, a huge of module forms. At the same time I can view one module form and many it's sub modal forms. So, every module form is ...
7
votes
4answers
207 views

How do you track new feature/product adoption?

Huzzah! You just launched your brand new feature/product X. You've been working on it for months, usability tested the crap out of it, and feel really good about how it all came together. After a few ...
10
votes
4answers
190 views

Keyboard navigation versus mouse navigation

The project: We're designing software that users will use all day long to perform 12 repetitive tasks. Each task has many steps and takes place in a different pane in the GUI. Some of the GUI is ...