What would be the best methods to find out the factors that can change customers behaviours who call?
We want to understand why our customers have to call rather than find relevant information on our website. We want to find the factors so we can influence or change their behaviour in the future. ...
During a discussion with another UX designer, an interesting point about the 'neglect' phase of UX design was brought up. This deals with companies that have implemented UX processes and methods, and ...
I'm researching the concept of copying experiences and design for a lecture I'm about to give. Why are we copying, what are the right and wrong considerations we take, and how does it effect the user ...
[I am not changing the original question as there are valuable answers here. but the research I was conducting is now finished and results are published here and http://hci.me.uk/jqueryperformance/ ...