the evaluation or assessment of something, in terms of quality, quantity or some combination of both

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37
votes
9answers
4k views

Ratings: 3 stars vs 5 stars. Why 5?

It's the most common interface used to display votes is the “star rating system,” in which a particular number of points (often expressed as stars) is assigned to an item by each reviewer. We find ...
32
votes
7answers
4k views

Is a star rating more user-friendly and valuable than a simple up/down vote model? [duplicate]

Which rating mechanism do users find more valuable in a scenario where the user is looking for an article in a Knowledge-Base where there are multiple articles that cover a single topic? Is a 5-star ...
26
votes
6answers
5k views

Rate vs Like/Dislike

I'm writing a web page that will allow people to rate "objects". I was thinking of giving users the classical 5 star rating... but then I remembered the like/dislike approach and how YouTube changed ...
24
votes
7answers
6k views

0 to 10 rating system alternative

I have a system where the user has to rate other systems efficiency, availability, functionality and velocity in a 0 to 10 scale. I was going to use a simple "10 stars" interface for this, but I ...
24
votes
8answers
3k views

When a star-rating is right-aligned, should I fill the stars from right as well?

When building graphics for an app, I have right-aligned a rating from 1 to three stars. Being mainly a designer, my gut told me to fill the stars from right to left. So, i.e. empty empty filled for a ...
22
votes
7answers
4k views

Does rating on both extremes indicate UX issue? [closed]

Our App has Ratings in both extremes equally, does this mean our app has a UX issue? Some users are die hard fans of our app and others are haters, based on the reviews. We are confused on how to fix ...
21
votes
14answers
4k views

What's a good icon to represent how difficult a task is to do? [closed]

I am working on an application where users get to rate various things. In one category, they are rating how "good" something is, and so I put together a little 1-5 rating system with star icons, like ...
19
votes
6answers
1k views

Custom rating slider

I have made a custom interface object to handle user rating in a take-away app I am currently building. But I am not sure if it's intuitive enough in its form. Q : Would you understand an object ...
17
votes
5answers
493 views

Can a page rating with feedback be more effective than a longer usability survey for identifying problem areas?

Our government website has thousands of informational pages, many online self-service task flows and 20+ content editors / stakeholder groups. In the past, periodic usability surveys have been ...
16
votes
6answers
2k views

What are the ramifications of removing voting down (thumbs down)?

Remember when Youtube removed their 5-star rating system in favor of their current thumbs up/down system? From their statistics, they concluded that because there were too many choices, people ended ...
13
votes
5answers
1k views

Why is the “dislike” button going into extinction?

I've noticed that Facebook and now Google+ only have a "Like" (or +1) button, in spite of users wanting a "Dislike" button. This seems to be a bit of trend. Disqus also dropped their dislike vote - ...
12
votes
6answers
3k views

Are stars a good rating system?

Quoting myself from this other question, there are users that rate us with 1 star when the review is "Good product", as well as the other way around, rating us 5 stars for "Bad product" reviews, ...
9
votes
4answers
448 views

Product Ratings: Do no ratings hurt worse than negative ratings?

We just implemented product reviews onto our site. There's a serious lack of reviews obviously and we believe it's really hurting our sales since we haven't made any other big changes. Our sales were ...
9
votes
4answers
408 views

How to display gamification progress when 100% completion of a task might not be possible(or desirable in some cases?

There have been some comments asking for specific details on the system I am trying to build, which are now at the bottom of the question. I am designing a system that allows users to enter content ...
7
votes
4answers
299 views

Rated with a boolean instead of a “5 star” rating system?

When I ask someone their opinion about food, they either say "I recommend it" or "I don't." This "boolean answer" (yes/no, I agree/I don't, recommend/don't recommend) is normally given if I ask ...
6
votes
4answers
843 views

Stopping people abusing star rating systems

I want to implement a 5 star rating system for particular articles on my site. But, I know that with a little bit of scripting, it can be easy for hackers to abuse these systems. However, I want it to ...
6
votes
1answer
465 views

Rating control for iPhone world

Some time ago I implemented inline rating control for iPhone applications: It has configurable amount of stars (depends on the app) and optional clear button (at the most right). The control works ...
6
votes
2answers
445 views

How to validate reviews?

I'm in a situation where there is no accounts. There is only offer-centers (which need quality ratings) and offer-takers. Every time an offer is taken a transaction is taken there is evidence of it, ...
5
votes
2answers
172 views

How to rate symmetry

I'm designing an interface where the user needs to rate the symmetry of 2 objects. The ratings are: 1 means not symmetric and 5 means very symmetric. Currently, it has a star rating. However, the ...
5
votes
2answers
826 views

Votes (star rating) usage - stars or smiles?

I need to make a voting field for my feedback form. I make an assumption then when you use stars images user easily will use lower ratings, and when you use smiles(faces) with :) for good vote(5) and ...
5
votes
2answers
157 views

The influence of ratings on search result ranking

Our product provides a search functionality. Search results are ordered by rank. We also provide the possibility to rate the different search results: a user can (optionally) give each result a ...
4
votes
5answers
571 views

Using numerical scores for ratings?

We are trying to build the 'Yelp of Personal Finances' at SuperMoney. It's basically a community driven reviews site in the personal finance niche. One of the things we are doing differently is ...
4
votes
2answers
197 views

Rating Corporate Content

Does anyone have experience with using user ratings in an intranet context? Using systems like SE or Reddit do that encourage users to post high quality content and identify content that is not useful?...
3
votes
3answers
192 views

How to best understand users' emotions?

A company I'm working for offers widgets for measuring users' emotional reactions to web content (mainly articles). We found that 5 reaction choices was the optimal amount, and currently we offer ...
3
votes
1answer
349 views

Best way to present a 5-star rating system

On our corporate intranet website, we have a section where we publish articles and presentations and such, and there's a 5-star system to rate the items. As expected, when the article page is open, ...
3
votes
2answers
991 views

Rate Now, Remind Me Later, Never Remind Me Again

I'm creating a mobile app that would alert users on its initial startup to rate it and link to the App Store for a written review. From doing some research so far I've found two approaches that ...
3
votes
2answers
99 views

Prioritize usability problems

There are a variety of references and approaches to prioritizing usability problems, but the I have not identified any single approach that captures all the factors I feel are necessary to include in ...
3
votes
2answers
81 views

What is the strategy for determining how to request for review or feedback?

It seems like there are a number of different factors that need to be considered when requesting user input/interaction that has no immediate benefit to them, or if seen as interrupting their workflow....
3
votes
1answer
149 views

Why take user all the way to App store to rate an app?

Recently being annoyed by apps asking to rate them in the App store this question came to my mind . Though I am willing to rate the app I don't want to navigate to the app store and then wait for ...
3
votes
5answers
161 views

Rating multiple items at once - looking for examples and ideas

I'm looking to present users with a data table of items to be rated on a scale of 1-5, or rejected (e.g. marked "Not Interested"). Basically, I'm envisioning a table of rows like: |ITEM NAME ...
3
votes
4answers
513 views

Strategy to ask app-users for review

I am a Front-end developer in a team and we are developing a travel app for Android and IOS. This mobile app offers users to search and book hotels. We want to build a mechanism to ask users for ...
3
votes
1answer
211 views

How to display “Helpful” rate in the result page?

I am designing a website with many support articles. Each article can be rated in the following way: Was this article helpful to you? Yes | No Meaning, my information is for example: 21 out of 50 ...
2
votes
5answers
323 views

Rating system: star rating, heart, or both?

I want to know customer's opinion about salon and spa locations. Would you suggest using a multi-star rating for the review, a single heart to "like" a location, or both of these systems together?
2
votes
3answers
134 views

How to show the result of a simple yes/no feedback vote?

I have a FAQ/Knowledgebase for a product where I wish to collect simple visitor feedback about each entry if they found it useful or not. It would primarily for me, so I can improve the answers and or ...
2
votes
2answers
205 views

How can I design a matrix that allows users to rate items in two or more categories?

Does anyone know a good way to show a double matrix question? For example where you need to rate stuff in 2 categorie!s (or more). Ive attached an example of what we came up with so far. The problem ...
2
votes
1answer
130 views

How to handle rating indicator when no one has rated yet?

My website is showing a rating for each product (up to 5). ---------------- | 4.2 average | ¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯ The problem is that when no one has rated the product yet, if I put it can be ...
2
votes
2answers
153 views

Indicate mixed good and bad rating

I have an app that allows users to self-evaluate decisions. At the most basic level, events will be marked positively and/or negatively indicating whether the decisions were good or bad. For example,...
2
votes
2answers
219 views

Social rating tool

I'm thinking of adding a like/favourite feature on my project but I'm currently finding it hard to choose a suitable social rating tool. I've spent days trying to think of an innovative rating tool, ...
2
votes
2answers
157 views

Should I give users the opportunity to give separate ratings for quality and interest?

I'm providing the user with the option to rate news articles 1-5 stars. I'm trying to determine the quality and interest of articles based on the user ratings. My first thought was: Interest = total ...
2
votes
1answer
82 views

Are symbolic rating scales easier for the user to understand compared to numbered scales?

I saw on a website's feedback widget that provides a rating scale using a combination of '-' and '+' symbols to replicate a five point rating scale. Even though it is not common practice to indicate ...
2
votes
1answer
71 views

Is voting like / dislike redundant if there is a in-depth rating feature?

I was approached by a site owner to expand a couple of feature on his existing site. The said site is a business directory and users get to vote like / dislike if the businesses are restaurants. The ...
2
votes
2answers
116 views

Using gradual engagement for collecting reviews

For a product site, I am preparing a pattern to review products. To prevent spam (and due to legal requirements) we need the reviews to be confirmed by users. In my example, I would like to use email ...
2
votes
1answer
379 views

Rating or Grading on touch devices (smartphones/tablets)

"tap to rate" vs "scroll to rate" There are apps and webapps that implement the "tap to rate" approach (display a number of stars, icons or grades and let the user tap on the desired value) and there ...
2
votes
2answers
224 views

How to represent 0 ratings vs rating is 0

I'm making a details page of a rating system, where one rates from 1 to 5 in multiple metrics and the global rating is the average. However, not all metrics are mandatory, be N/A or not wanting to ...
2
votes
1answer
88 views

Is it ok to incorporate engine-calculation and user-improvements-votes into one relevancy grade?

Our product provides search functionality as well as profile viewing. Each profile is assigned with engine-calculated tags, with a relevancy score. Example: Profile JohnDoe is assigned the tag UX with ...
2
votes
1answer
88 views

Should a limited number of votes be represented with buttons or tokens?

I'm working on a website on which each character of a cartoon has a score, and the user can choose a given fixed number of characters to "hurt" and to "heal" (a user can only hurt so many characters ...
1
vote
2answers
270 views

Average rating score vs number reviews

I am designing a list, and under the name of each product, there is a rating based in 5 stars. Next to it we want to display average rating in numbers (i.e., 4.3/5) and/or total number or reviews (i....
1
vote
1answer
110 views

How to pick the right rating system?

We are currently writing a web application which is used by one team inside the organisation. With this application they want to track the quality of the work done by others. (Quality assurance) The ...
1
vote
2answers
751 views

The best practices for a rating bar/slider/buttons

I need to make a rating scale input device that satisfies the following requirements: 1) Each value must be associated with a number to the user. 2) It must be immediately clear that this thing ...
1
vote
2answers
74 views

How to make it clear that two related forms submit separately?

I'm adding reviews functionality to a website. Currently, the form where users can enter a review and/or rating looks like this; When the user clicks one of the rating stars, the page makes an ajax ...