0
votes
1answer
53 views

Are ratings relevant, and what makes a rating system good?

I was thinking of websites like YouTube, or IMDB, which implement rating systems. On YouTube, a video can be rated by up votes, or down votes, and videos are rated by the ratio of up and down votes. ...
17
votes
5answers
377 views

Can a page rating with feedback be more effective than a longer usability survey for identifying problem areas?

Our government website has thousands of informational pages, many online self-service task flows and 20+ content editors / stakeholder groups. In the past, periodic usability surveys have been ...