There are a few questions here about personas, and research methods that you might use in order to create them, (some of which I've answered at length). Examples include: What research methods can I ...
When we pursue our goal of ease of use for our users we sometimes use personas to test or guide our designs. And that’s all good – because it gives us a feeling of how a user would interpret the ...
There are plenty of examples of bad ux. Sometimes it accounts for a significant proportion of the entire interaction and sometimes it's a small but glaringly obvious detail that should be obvious to ...