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5
votes
3answers
88 views

Asking for alternative methods of contact for users where phone isn’t appropriate eg. deaf users

During sign up we require that the user gives us a phone number so we can contact them quickly if there is an issue. I am concerned that phone may not be accessible to all our users. I can think of a ...
29
votes
4answers
5k views

What is the most readable way to display a U.S. phone number?

What is the best format for a full 10-digit U.S. phone number in terms of readability, accessibility, and overall ease-of-use? A few examples: (800) 555-1234 (800)555-1234 (no space after the ...
0
votes
2answers
96 views

Asking for a phone number + type of number

I'm working on the onboarding steps a user has to go through to access a service. I cannot say much about that service. Let's say that it gives them access to some kind of high-end customised services....
1
vote
1answer
66 views

making the phone number the most visible

So my e-commerce site has a freephone number. I was just wondering if we could work out all the best ways to get more people to ring that number, as orders always convert better and are of more value ...
3
votes
1answer
116 views

Best way to approach user regarding phone number formatting?

I have a text messaging web application in which users can upload multiple phone numbers through Excel or CSV sheet. However, I need the phone numbers to be in specific format (i.e. E.164 - the ...
2
votes
2answers
707 views

What is the preferred way to format phone numbers when supporting international ones?

I have a web application that needs to support international numbers, since many countries format numbers differently and don't always have 10 digits what is the best way to format the numbers when ...
7
votes
5answers
2k views

How do “We call you back!” buttons on websites make sense?

Web sites of companies offering products or services show a link or button asking you to request them to call you back. It's usually presented in a very prominent way, for example a red button labeled ...
5
votes
2answers
270 views

Hiding a phone number during nighttime hours

I am creating a website for an apartment building. There will be a phone number listed for users to contact the landlord. The landlord, however, only wants to receive phone calls during the day. ...
5
votes
3answers
872 views

How should one communicate invalid/valid telephone numbers?

When filling in a form with real time validation and contextual help, how should one communicate the logic behind the telephone number validation? For example, then contextual help would give hints ...
3
votes
2answers
107 views

Use of Alpha Numeric Phonenumbers

On Apple's developer site, I read this, For up-and-running support, please contact AppleCare at 1-800-MY-APPLE. Will users understand how to use this format ?
2
votes
1answer
140 views

Phone calls tracking: is it a good idea to replace the phone number by a CTA?

I'm working on a landing page for a private taxi. The desired action on this page is to make a phone call. Now, there's a big phone number and a small script to track the clics on it. That works well ...
3
votes
3answers
160 views

should I ask for a phone number even though it is not required?

I'm building an app which is very similiar to venmo: it allows users to text money to eachother. While it is not per se necessary to know the phone number of the user that is registering, it could ...
1
vote
2answers
143 views

What would you call that pattern for entering phone numbers?

how do you call this type of pattern where you first can select the type of a phone number, and then in the next field enter the phone number itself (the phone number being an example). This is well ...
2
votes
4answers
173 views

UI for a sign-in screen which allows to log in with a username or phone number

I have a sign-in screen which allows a user to log in with a username or a phone number. As the phone number must be in an "international" format, it confuses users, some of them fail to sign in. To ...
1
vote
4answers
705 views

Phone number Entry question

We are using 4 fields for phone number entry. We are supposed to support international phone numbers. Country_code1, Area_code1, Main_Phone, Extension1 We default and hide the country code field ...
3
votes
3answers
2k views

Should I Put a Phone Number in the Header?

I see that it is really popular with web services nowadays to have their phone number in the header of the website. Is it really that effective? Does it make the company look more legit?
17
votes
6answers
952 views

How to measure phone number views without annoying the user?

I'm working on a website where we have customer pages on which we measure user interactions such as opening a booking form or posting a review. One of the interactions we want to measure is when the ...
2
votes
1answer
149 views

Predefined phone number on а mobile form

User fills out a form on mobile site (not app). Is it possible to predefine his mobile phone number in the form?