Payment usually refers to electronic fund transfers in e-commerce checkouts.

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12
votes
2answers
434 views

Is letting the user know how much they are paying a bad practice?

I am talking about this : Are there some psychological reasons for not displaying the amount user is paying on the button ? If not, then why don't I see it anywhere ?
12
votes
5answers
1k views

Which color for a “Pay now” button?

I know there is no such thing as one good color that can be universally accepted, but I've been told orange is the "right color" for the payment button, and it is notable to see how both Paypal and ...
12
votes
4answers
581 views

Recording Debit/Credit Card Details at the start of a 'Free Trial'?

Does anyone have experience, analytics or similar on the impact of taking payment details at the start of a free trial period for a product? It's one of the things I hate the most about trialing ...
10
votes
5answers
2k views

Should I auto-save a user's credit card information?

Is it wrong of me to automatically save a user's card info without asking them? Update: I am using Stripe, so the card data never touches our servers. Using Stripe alone doesn't make a site fully ...
9
votes
4answers
1k views

Credits or Money?

Today we were discussing our "credit system" for our website. At our company, clients can pay us money to get credits. One credit represents one dollar. But what is the best way of represent the ...
9
votes
5answers
687 views

Do users care about having multiple options for payment providers (paypal vs google checkout, etc.)?

I'm working on a sort of CMS with a built in payment system. We plan on having it support multiple payment processors like Paypal, Amazon, and Google Checkout, but I'm wondering if we need to present ...
9
votes
5answers
2k views

Which payment provider offers the best user experience? [closed]

I'm looking at building payments into my app. Users can subscribe to different plans and pay monthly. They'll get a free first month and won't be billed if they cancel anytime within the first month. ...
7
votes
3answers
218 views

Where should I display 'free shipping if payment by debit card'?

I've been working on an e-commerce website, and the stakeholders want to add the following text: 'free shipping if payment by debit card'. Where should I display this on the website? I think the most ...
7
votes
4answers
697 views

Email confirmation after paid user registration

We are developing a website where user registration is paid. My confusion is regarding, whether an email with activation link needs to be sent after the registration is complete (payment is part of ...
6
votes
3answers
2k views

Should we ask for name on card even though it's not required for credit card payments?

The name on card is not used when processing credit card payments. Paypal does not ask the user to enter the name on card when saving a card to the "wallet", while Amazon.com does. The benefit of ...
6
votes
1answer
221 views

Account activation in mobile app

I'm designing iphone app which allows users to pay bills. To use this app the user should register and activate their account via e-mail. And here is the problem: Which model I have to choose for the ...
5
votes
1answer
129 views

Why review shipping and billing information you just gave?

I often see e-commerce sites with a flow like this: You add a product and are automatically take to the shopping cart You click "Proceed to Checkout" are taken to a page where you give your shipping ...
5
votes
4answers
1k views

Does adding PayPal to a checkout increase conversion rate?

Right now we only accept payment by Debit or Credit Cards. We see a lot of customers getting to the cart confirmation and then not completing the order. I personally feel this is because the page ...
5
votes
5answers
153 views

Voucher code field before login in?

On an ecommerce website, in order to checkout/pay, the user will need an account, so he will have to register. After registering and being logged in, the user will be able to enter a voucher code, ...
4
votes
1answer
207 views

How to direct users through a multi-step payment process?

I'm trying to develop a payment process for my users. Here are the steps that are required: User views the page that outlines all the awesome features that you get if you pay for the premium ...
4
votes
5answers
189 views

Payment options Prepaid and paypal used incorrectly by customers

In our Online-Shop, we offer different payment options. The most important are "Prepay" and PayPal. With "Prepay" I mean customers have to transfer the money manually to our bankaccount (via ...
4
votes
2answers
77 views

Payment Types duplicate information

We are payment company and we offer two payment types - Priority and Local. First user has to create a Beneficiary that they want to pay, there they have to select the payment type. When they are ...
3
votes
2answers
60 views

eCommerce Payment Process

We have an eCommerce website that takes credit card payments, everything is fine, however sometimes a user enters their details, gets approved and moves on to the Complete page - they then hit back ...
3
votes
2answers
122 views

Make users pay up front or after an application is submitted?

Quick back story: My company has a web-based application that college-age students will complete (similar to the FASFAA) that helps them get awards, grants, scholarship aid from the schools they apply ...
3
votes
1answer
177 views

Bitcoin's User Experience

Bitcoin has been a hot topic lately and some vendors are offering customers the ability to pay using bitcoin. Not to get into the legitimacy issue of bitcoin, is providing bitcoin as an alternative ...
3
votes
1answer
83 views

Patterns for displaying payment of product with points / frequent flyer

Pattern for displaying payment of product with point system such as frequent flyer points. So the customer is buying a product for $300 and on the payment screen has the option to pay for this with ...
3
votes
3answers
132 views

Notifying users when a paid trial converts to full trial

We are about to launch a 7 day paid trial. We already have the customer billing details so on the 7th date we will automatically upgrade the subscription from trial to full. Should we send any ...
3
votes
1answer
114 views

Email Verification for Paid Subscription-based App

We're developing a paid, subscription-based application and are currently contemplating different sign up flows. How does one go about verifying the users email address elegantly? Email addresses are ...
2
votes
5answers
607 views

Limiting customer credit cards to a single account

Is it a good idea to limit a customer's credit card so that it can only be used on one user account? The user can have as many credit cards associated with their account as they like, but they cannot ...
2
votes
6answers
246 views

Should I present payment options in an accordion?

I'm working on the payment software, that allows users to make payments to different businesses. To make a payment, a user needs to add the business's bank account and the payment method they want to ...
2
votes
3answers
792 views

How to make a user feel secure when using an iframe for payments

I've got a site where it's very difficult for me to add SSL, so I'm using a secure iframe on the payment page to collect credit card details. Currently it's set up to appear like it's the same site. ...
2
votes
2answers
119 views

Adding restrictions vs. adding options

I'm working on a b2b marketplace that is completely free as of yet but I'd like, in the near future, to give users the option of purchasing a premium account of some sort. What I want to know here is, ...
2
votes
2answers
621 views

Experience with effective subject and body for “credit card expiring soon” emails

I have a subscription service that has a few dozen subscribers drop off every month because of expired credit cards. I was hoping to gain a little insight into some best practices for an email to prod ...
2
votes
1answer
62 views

Polite “Payment Confirmed” Image

I'm creating a step-by-step image chart to a website describing a paid program that only liberates access when user's payment is confirmed. I want to be far from showing users some greedy icon (like a ...
2
votes
2answers
79 views

Handling Timeouts on Payment

Our organisation sells extremely in demand tickets for events, where stock is typically limited. Users would get extremely angry if they lost their tickets once they have been allocated & the user ...
2
votes
1answer
72 views

How to provide translations alongside untranslated iframe?

I have a site that is translated into 4 languages. We accept credit card information via an iframe (because we don't want to deal with PCI compliance, so we're letting a 3rd party receive and store ...
1
vote
1answer
94 views

Should payment details be retained on checkout page reload?

If a customer tries to checkout with invalid credit card/direct debit details, should the details be wiped when the page is reloaded? If so, which details? Only credit card number/bank account ...
1
vote
4answers
159 views

How do Polish users view online payments in Euros?

I am currently analysing an ecommerce site specialised in Catering in Poland. I am thinking about suggesting sales department changing the payment format from PLN to EUR, but I am wondering how is the ...
1
vote
3answers
428 views

What are some good examples of payment experiences that allow users to save payment info? [closed]

Any examples or best practices related to saving, using saved, or modifying/managing payment info would be greatly appreciated!
1
vote
2answers
66 views

Booking a class with pay now and pay later option?

I'm designing an iPhone app that allows a user to book into a class. The user has the option to pay immediately for the class, or pay in cash upon arrival at the physical location. What is the most ...
1
vote
1answer
40 views

Should subscriptions with a pre-pay model charge overage or renew early?

Business logic/advantages aside for this particular analysis, what is the recommended user experience related to recurring, pre-paid billing when the customer's allocation has been exceeded: charging ...
1
vote
1answer
101 views

Minimum amount of friction to take mobile donation (or payments)?

I'm building a web app for a nonprofit, and one of the most important pieces will be the ability to take payments via mobile. I've never dealt with mobile-specific payments before, so I'd like to tap ...
1
vote
1answer
186 views

Confirmation message while inputing payments

We have electronic fund transfer code which is now being replaced by a new piece of regulation, the ePayments code. And we wanted to provide an onscreen warning message for customers completing Pay ...
1
vote
0answers
39 views

What “Secure Payment” messaging has the best conversion rate?

Has anyone ever published what the security message has the highest conversion rate? The standard one I see is "This is a secure 128-bit SSL encrypted payment" But is there any data to support that ...
1
vote
0answers
79 views

Is it a good UX practice to include paid membership plans within the user onboarding process? [closed]

We are designing an onboarding process for a marketplace where the sellers have different tiers of membership options, we are not sure weather to include the membership options as part the process or ...
0
votes
1answer
99 views

When using Paypal, how to account for shipping cost when not knowing the buyer?

I've put together a webapp where users can list their articles for sale with a price and the payment is done via paypal. Now caluclating the price for the payment won't really work if there is ...
0
votes
1answer
57 views

Payment screens as part of a multi-step form

I am designing a series of multi-step transactional forms which appear in the context of a web page with a progress bar, site header, footer, nav etc. Each form contains a payment step. There are two ...
0
votes
1answer
102 views

Customer gets to PayPal checkout page but not paying

I have an e-commerce store where I sell templates, I have been noticing that my customers/visitors usually gets to the PayPal checkout page but not paying. Well, they can't get to that page if they ...
0
votes
1answer
103 views

Is there a payment platform where public guests can make payments to my client's users without having to register for the actual payment platform? [closed]

I've got a client with users that are going to create event pages. These users invite people to view the events, and some of these public guests choose to donate to the event using a credit card. ...
0
votes
2answers
98 views

How to make registration/login for premium account purchase as painless as possible?

I am currently working on a fundraiser to gain several thousand premium accounts subscribers for my site. Because these are premium accounts (like Reddit Gold), a user must have an account so the ...
-1
votes
1answer
88 views

Anonymity / free vs trust [closed]

This is a two-part question. I'm going to pick on Craigslist, but I think it applies to other sites as well. One of the drawbacks to free/anonymous posting is the amount of spam (including ...