Payment usually refers to electronic fund transfers in e-commerce checkouts.

learn more… | top users | synonyms

2
votes
3answers
79 views

How long should “1 month” be?

If in my project someone buys a membership for 1 month, how long should that "month" be? Always 30 days, no matter the month of the year (e.g 23/2/2016 => 25/3/2016) The same day number of the next ...
6
votes
2answers
107 views

Per-user billing without charging the client many times a month?

I'm working on a small SaaS product that will have a per-user pricing model (many users per client). I want to allow a client to add users whenever they want, but I don't want them to have to set up ...
1
vote
1answer
58 views

Mobile Wallet - Which problem is trying solve?

Currently I am working for project which is related with the Mobile Wallet. Could you please anyone help me to understand that which Problem the mobile wallet or phone payment are trying to solve?. ...
0
votes
1answer
42 views

Does Hopper increase donations for Khan Academy? [closed]

Khan Academy has a donation page. You can choose to give a Monthly or One-time donation. Hopper, a mascot for Khan Academy is behind the donation buttons: If you hover over Hopper when One-time ...
1
vote
1answer
45 views

Mobile application without direct authorization \ registration

UX \ UI professionals. The question connects both the user experience and data security. We are going to build the app, where the user is going to pay for the services. He should enter his email, ...
1
vote
1answer
140 views

What is the best approach to use after user has made a payment?

After a user has finished paying for an item, what is the best thing to show them right after they are finished? I was thinking of showing an order status page with a receipt that would show whether ...
0
votes
1answer
28 views

Grid that shows payments and refunds at the same time

I have a grid where I need to show payments made by user and also refunds that could be issued to that user. How can I format the grid in order to make easy to differentiate payments and refunds, ...
11
votes
3answers
378 views

Best way to show payment sites for in-app purchases in mobile phone apps

The other day I made a few purchases using a mobile phone app (Android). I used Paypal, but this could be applied to any payment gateway actually. Thing is, the application was just opening a ...
3
votes
1answer
66 views

How to explain the concept of choosing password to user

We have an online store application that uses one-time passwords for user login. The user enters her email address, and we email her a one-time password to log in with. She doesn't choose any ...
0
votes
1answer
34 views

conversion rates on payment page with our without header and footer

I have an e-com site, and when the visitor gets to the payment page, I show the standard template of header and footer. I was wondering is it better to remove them both, as to not distract the ...
0
votes
0answers
24 views

Are there any documented best practices for in-app SaaS upgrade prompts?

I have a SaaS web app with 3 different plans. Each plan increases access to certain features or a large quantity of a particular feature. We'll call them A, B and C with C being the highest level, ...
10
votes
4answers
3k views

Does adding PayPal to a checkout increase conversion rate?

Right now we only accept payment by Debit or Credit Cards. We see a lot of customers getting to the cart confirmation and then not completing the order. I personally feel this is because the page ...
0
votes
1answer
52 views

In checkout process, how to proceed when having an external payment method?

depending on the payment method chosen by the user, sometimes I must open it in a new window. Which could be the best way to manage this action? The look and feel of the new webpage is completely ...
2
votes
1answer
37 views

Trust and interrupted user journeys

I'm considering a user journey which will be hosted on a single site, but will launch into another site (e.g. PayPal) for the user to make a payment. I'm concerned that launching into a different site ...
1
vote
1answer
68 views

When to ask for subscription payment

We have a web-app that requires our users to register, get approved, and then begin using the service. We are requiring setting up subscription payments. My question is when to ask for the ...
0
votes
0answers
35 views

Does Total Commander's/WinRar's annoying shareware users actually get them to buy the software?

I hadn't used Total Commander for a long time, but I remember it had these three buttons that were arranged randomly and it required you to click a specific one to continue if you hadn't registered ...
1
vote
2answers
101 views

Native app - entering amount

Currently we have two different ways to enter amount into amount field. Example 1 - formatting is done automatically. User always needs to enter decimals even if they want to pay only 1 EUR. Example ...
2
votes
4answers
145 views

Is taking users away from your website to a third party secure checkout bad UX?

So i read that when it is time to make the actual online payment you should not take the user to a third party website such as paypal or authorize.net because they become worried about the sudden ...
1
vote
2answers
435 views

Single-Field Credit Card Payment. Experience or Published Data?

I'm currently attempting to employ the single-form credit card input solution similar to the one on Brad Frost's website (link below) but I'm facing some reluctance from others on this project due to ...
0
votes
2answers
97 views

Flow for scheduling payments

So am working on a mobile app that allows users to send money & pay their bills (electricity & telephone) Am adding a feature where these payments can be scheduled in advance. However i am ...
3
votes
2answers
140 views

How to politely show “as soon as your payment is confirmed”?

I'm creating a step-by-step image chart to a website describing a paid program that only liberates access when user's payment is confirmed. I want to be far from showing users some greedy icon (like a ...
2
votes
2answers
2k views

Experience with effective subject and body for “credit card expiring soon” emails

I have a subscription service that has a few dozen subscribers drop off every month because of expired credit cards. I was hoping to gain a little insight into some best practices for an email to prod ...
1
vote
1answer
129 views

Bill Pay Portal

I'm working on a project where we are building out a new business bill pay portal in addition to our existing residential portal. The bill pay portals have a similar set up, but they differ and color ...
1
vote
1answer
68 views

Payment Received/Outstanding Interface

We're working on an internal tool to show and edit the status of payments received. To give you an idea: Is there a better way to represent this? Each row is associated with an item and there ...
0
votes
2answers
160 views

is an accordion the best way to display payment method selection on mobile

Working on checkout of a mobile e-commerce app. what would be the best way to display options for payment method? right now the it seems accordion might be a good choice. the content within each block ...
0
votes
1answer
122 views

What's better UX in a payment rejection screen: provide just 2 main calls-to-action OR show links for all possible actions as shortcuts?

The situation is this: A cashier has placed a payment. For a successful transaction he sees the success confirmation and the corresponding invoice, BUT for a rejected transaction, he sees an error ...
3
votes
3answers
205 views

Progressive Disclosure on Credit Card Form

I'm toying with the idea of completely hiding the submit button on a credit card form until the user enters valid card info (checksummed number, expiration date, security code). As soon as invalid ...
4
votes
4answers
160 views

Payment Types duplicate information

We are payment company and we offer two payment types - Priority and Local. First user has to create a Beneficiary that they want to pay, there they have to select the payment type. When they are ...
1
vote
1answer
71 views

What “Secure Payment” messaging has the best conversion rate?

Has anyone ever published what the security message has the highest conversion rate? The standard one I see is "This is a secure 128-bit SSL encrypted payment" But is there any data to support that ...
0
votes
0answers
181 views

When choosing payment options during checkout, should the Paypal option go directly to Paypal, or show a “continue to Paypal” link?

I currently have 2 payment options during checkout: Credit Card and Paypal. Currently, clicking on the Credit Card option will reveal a credit card form, and clicking on the Paypal option will take ...
1
vote
1answer
40 views

Online software that only has an option to pay by phone

I'm currently working on a project of moving our windows application to a web application. The software is for financial planners/advisers in US. In our windows app most people pay by calling up and ...
2
votes
5answers
213 views

Gratuity (tips) interface for Mobile Point of Sale (mPOS)

here is our current design of Mobile Point of Sale (MPOS) UI for the Gratuity (leaving tips if simple). MPOS is that device that you see mostly in supermarket when paying by card (small screen, card ...
14
votes
4answers
1k views

Recording Debit/Credit Card Details at the start of a 'Free Trial'?

Does anyone have experience, analytics or similar on the impact of taking payment details at the start of a free trial period for a product? It's one of the things I hate the most about trialing ...
1
vote
2answers
102 views

Booking a class with pay now and pay later option?

I'm designing an iPhone app that allows a user to book into a class. The user has the option to pay immediately for the class, or pay in cash upon arrival at the physical location. What is the most ...
0
votes
1answer
146 views

Payment screens as part of a multi-step form

I am designing a series of multi-step transactional forms which appear in the context of a web page with a progress bar, site header, footer, nav etc. Each form contains a payment step. There are two ...
0
votes
2answers
279 views

How to make registration/login for premium account purchase as painless as possible?

I am currently working on a fundraiser to gain several thousand premium accounts subscribers for my site. Because these are premium accounts (like Reddit Gold), a user must have an account so the ...
3
votes
2answers
144 views

eCommerce Payment Process

We have an eCommerce website that takes credit card payments, everything is fine, however sometimes a user enters their details, gets approved and moves on to the Complete page - they then hit back ...
1
vote
0answers
152 views

Is it a good UX practice to include paid membership plans within the user onboarding process? [closed]

We are designing an onboarding process for a marketplace where the sellers have different tiers of membership options, we are not sure weather to include the membership options as part the process or ...
10
votes
5answers
3k views

Should I auto-save a user's credit card information?

Is it wrong of me to automatically save a user's card info without asking them? Update: I am using Stripe, so the card data never touches our servers. Using Stripe alone doesn't make a site fully ...
9
votes
4answers
1k views

Credits or Money?

Today we were discussing our "credit system" for our website. At our company, clients can pay us money to get credits. One credit represents one dollar. But what is the best way of represent the ...
1
vote
1answer
90 views

Should subscriptions with a pre-pay model charge overage or renew early?

Business logic/advantages aside for this particular analysis, what is the recommended user experience related to recurring, pre-paid billing when the customer's allocation has been exceeded: charging ...
3
votes
1answer
240 views

Bitcoin's User Experience

Bitcoin has been a hot topic lately and some vendors are offering customers the ability to pay using bitcoin. Not to get into the legitimacy issue of bitcoin, is providing bitcoin as an alternative ...
2
votes
2answers
151 views

Handling Timeouts on Payment

Our organisation sells extremely in demand tickets for events, where stock is typically limited. Users would get extremely angry if they lost their tickets once they have been allocated & the user ...
-1
votes
1answer
95 views

Anonymity / free vs trust [closed]

This is a two-part question. I'm going to pick on Craigslist, but I think it applies to other sites as well. One of the drawbacks to free/anonymous posting is the amount of spam (including ...
5
votes
1answer
178 views

Why review shipping and billing information you just gave?

I often see e-commerce sites with a flow like this: You add a product and are automatically take to the shopping cart You click "Proceed to Checkout" are taken to a page where you give your shipping ...
1
vote
1answer
145 views

Should payment details be retained on checkout page reload?

If a customer tries to checkout with invalid credit card/direct debit details, should the details be wiped when the page is reloaded? If so, which details? Only credit card number/bank account ...
2
votes
6answers
334 views

Should I present payment options in an accordion?

I'm working on the payment software, that allows users to make payments to different businesses. To make a payment, a user needs to add the business's bank account and the payment method they want to ...
1
vote
1answer
117 views

Minimum amount of friction to take mobile donation (or payments)?

I'm building a web app for a nonprofit, and one of the most important pieces will be the ability to take payments via mobile. I've never dealt with mobile-specific payments before, so I'd like to tap ...
0
votes
1answer
115 views

Customer gets to PayPal checkout page but not paying

I have an e-commerce store where I sell templates, I have been noticing that my customers/visitors usually gets to the PayPal checkout page but not paying. Well, they can't get to that page if they ...
1
vote
4answers
187 views

How do Polish users view online payments in Euros?

I am currently analysing an ecommerce site specialised in Catering in Poland. I am thinking about suggesting sales department changing the payment format from PLN to EUR, but I am wondering how is the ...