10
votes
5answers
2k views

Should I auto-save a user's credit card information?

Is it wrong of me to automatically save a user's card info without asking them? Update: I am using Stripe, so the card data never touches our servers. Using Stripe alone doesn't make a site fully ...
1
vote
1answer
88 views

Should payment details be retained on checkout page reload?

If a customer tries to checkout with invalid credit card/direct debit details, should the details be wiped when the page is reloaded? If so, which details? Only credit card number/bank account ...
2
votes
6answers
230 views

Should I present payment options in an accordion?

I'm working on the payment software, that allows users to make payments to different businesses. To make a payment, a user needs to add the business's bank account and the payment method they want to ...
2
votes
1answer
69 views

How to provide translations alongside untranslated iframe?

I have a site that is translated into 4 languages. We accept credit card information via an iframe (because we don't want to deal with PCI compliance, so we're letting a 3rd party receive and store ...
4
votes
1answer
192 views

How to direct users through a multi-step payment process?

I'm trying to develop a payment process for my users. Here are the steps that are required: User views the page that outlines all the awesome features that you get if you pay for the premium ...
6
votes
3answers
1k views

Should we ask for name on card even though it's not required for credit card payments?

The name on card is not used when processing credit card payments. Paypal does not ask the user to enter the name on card when saving a card to the "wallet", while Amazon.com does. The benefit of ...
3
votes
2answers
119 views

Make users pay up front or after an application is submitted?

Quick back story: My company has a web-based application that college-age students will complete (similar to the FASFAA) that helps them get awards, grants, scholarship aid from the schools they apply ...