Payment usually refers to electronic fund transfers in e-commerce checkouts.

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0
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2answers
45 views

Flow for scheduling payments

So am working on a mobile app that allows users to send money & pay their bills (electricity & telephone) Am adding a feature where these payments can be scheduled in advance. However i am ...
1
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2answers
55 views

Native app - entering amount

Currently we have two different ways to enter amount into amount field. Example 1 - formatting is done automatically. User always needs to enter decimals even if they want to pay only 1 EUR. Example ...
1
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1answer
31 views

Per-user billing without charging the client many times a month?

I'm working on a small SaaS product that will have a per-user pricing model (many users per client). I want to allow a client to add users whenever they want, but I don't want them to have to set up ...
1
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1answer
49 views

Payment Received/Outstanding Interface

We're working on an internal tool to show and edit the status of payments received. To give you an idea: Is there a better way to represent this? Each row is associated with an item and there ...
0
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2answers
73 views

is an accordion the best way to display payment method selection on mobile

Working on checkout of a mobile e-commerce app. what would be the best way to display options for payment method? right now the it seems accordion might be a good choice. the content within each block ...
1
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1answer
106 views

Bill Pay Portal

I'm working on a project where we are building out a new business bill pay portal in addition to our existing residential portal. The bill pay portals have a similar set up, but they differ and color ...
0
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1answer
82 views

What's better UX in a payment rejection screen: provide just 2 main calls-to-action OR show links for all possible actions as shortcuts?

The situation is this: A cashier has placed a payment. For a successful transaction he sees the success confirmation and the corresponding invoice, BUT for a rejected transaction, he sees an error ...
1
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2answers
189 views

Single-Field Credit Card Payment. Experience or Published Data?

I'm currently attempting to employ the single-form credit card input solution similar to the one on Brad Frost's website (link below) but I'm facing some reluctance from others on this project due to ...
3
votes
3answers
140 views

Progressive Disclosure on Credit Card Form

I'm toying with the idea of completely hiding the submit button on a credit card form until the user enters valid card info (checksummed number, expiration date, security code). As soon as invalid ...
5
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2answers
142 views

Best way to show payment sites for in-app purchases in mobile phone apps

The other day I made a few purchases using a mobile phone app (Android). I used Paypal, but this could be applied to any payment gateway actually. Thing is, the application was just opening a ...
0
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0answers
100 views

When choosing payment options during checkout, should the Paypal option go directly to Paypal, or show a “continue to Paypal” link?

I currently have 2 payment options during checkout: Credit Card and Paypal. Currently, clicking on the Credit Card option will reveal a credit card form, and clicking on the Paypal option will take ...
1
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1answer
35 views

Online software that only has an option to pay by phone

I'm currently working on a project of moving our windows application to a web application. The software is for financial planners/advisers in US. In our windows app most people pay by calling up and ...
2
votes
5answers
168 views

Gratuity (tips) interface for Mobile Point of Sale (mPOS)

here is our current design of Mobile Point of Sale (MPOS) UI for the Gratuity (leaving tips if simple). MPOS is that device that you see mostly in supermarket when paying by card (small screen, card ...
2
votes
1answer
91 views

Polite “Payment Confirmed” Image

I'm creating a step-by-step image chart to a website describing a paid program that only liberates access when user's payment is confirmed. I want to be far from showing users some greedy icon (like a ...
1
vote
2answers
90 views

Booking a class with pay now and pay later option?

I'm designing an iPhone app that allows a user to book into a class. The user has the option to pay immediately for the class, or pay in cash upon arrival at the physical location. What is the most ...
4
votes
4answers
141 views

Payment Types duplicate information

We are payment company and we offer two payment types - Priority and Local. First user has to create a Beneficiary that they want to pay, there they have to select the payment type. When they are ...
0
votes
1answer
108 views

Payment screens as part of a multi-step form

I am designing a series of multi-step transactional forms which appear in the context of a web page with a progress bar, site header, footer, nav etc. Each form contains a payment step. There are two ...
1
vote
1answer
62 views

What “Secure Payment” messaging has the best conversion rate?

Has anyone ever published what the security message has the highest conversion rate? The standard one I see is "This is a secure 128-bit SSL encrypted payment" But is there any data to support that ...
0
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2answers
183 views

How to make registration/login for premium account purchase as painless as possible?

I am currently working on a fundraiser to gain several thousand premium accounts subscribers for my site. Because these are premium accounts (like Reddit Gold), a user must have an account so the ...
3
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2answers
111 views

eCommerce Payment Process

We have an eCommerce website that takes credit card payments, everything is fine, however sometimes a user enters their details, gets approved and moves on to the Complete page - they then hit back ...
1
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0answers
128 views

Is it a good UX practice to include paid membership plans within the user onboarding process? [closed]

We are designing an onboarding process for a marketplace where the sellers have different tiers of membership options, we are not sure weather to include the membership options as part the process or ...
9
votes
4answers
1k views

Credits or Money?

Today we were discussing our "credit system" for our website. At our company, clients can pay us money to get credits. One credit represents one dollar. But what is the best way of represent the ...
1
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1answer
67 views

Should subscriptions with a pre-pay model charge overage or renew early?

Business logic/advantages aside for this particular analysis, what is the recommended user experience related to recurring, pre-paid billing when the customer's allocation has been exceeded: charging ...
3
votes
1answer
219 views

Bitcoin's User Experience

Bitcoin has been a hot topic lately and some vendors are offering customers the ability to pay using bitcoin. Not to get into the legitimacy issue of bitcoin, is providing bitcoin as an alternative ...
2
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2answers
115 views

Handling Timeouts on Payment

Our organisation sells extremely in demand tickets for events, where stock is typically limited. Users would get extremely angry if they lost their tickets once they have been allocated & the user ...
-1
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1answer
91 views

Anonymity / free vs trust [closed]

This is a two-part question. I'm going to pick on Craigslist, but I think it applies to other sites as well. One of the drawbacks to free/anonymous posting is the amount of spam (including ...
10
votes
5answers
3k views

Should I auto-save a user's credit card information?

Is it wrong of me to automatically save a user's card info without asking them? Update: I am using Stripe, so the card data never touches our servers. Using Stripe alone doesn't make a site fully ...
5
votes
1answer
169 views

Why review shipping and billing information you just gave?

I often see e-commerce sites with a flow like this: You add a product and are automatically take to the shopping cart You click "Proceed to Checkout" are taken to a page where you give your shipping ...
1
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1answer
119 views

Should payment details be retained on checkout page reload?

If a customer tries to checkout with invalid credit card/direct debit details, should the details be wiped when the page is reloaded? If so, which details? Only credit card number/bank account ...
5
votes
4answers
2k views

Does adding PayPal to a checkout increase conversion rate?

Right now we only accept payment by Debit or Credit Cards. We see a lot of customers getting to the cart confirmation and then not completing the order. I personally feel this is because the page ...
2
votes
6answers
303 views

Should I present payment options in an accordion?

I'm working on the payment software, that allows users to make payments to different businesses. To make a payment, a user needs to add the business's bank account and the payment method they want to ...
1
vote
1answer
115 views

Minimum amount of friction to take mobile donation (or payments)?

I'm building a web app for a nonprofit, and one of the most important pieces will be the ability to take payments via mobile. I've never dealt with mobile-specific payments before, so I'd like to tap ...
0
votes
1answer
112 views

Customer gets to PayPal checkout page but not paying

I have an e-commerce store where I sell templates, I have been noticing that my customers/visitors usually gets to the PayPal checkout page but not paying. Well, they can't get to that page if they ...
1
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4answers
174 views

How do Polish users view online payments in Euros?

I am currently analysing an ecommerce site specialised in Catering in Poland. I am thinking about suggesting sales department changing the payment format from PLN to EUR, but I am wondering how is the ...
0
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1answer
103 views

When using Paypal, how to account for shipping cost when not knowing the buyer?

I've put together a webapp where users can list their articles for sale with a price and the payment is done via paypal. Now caluclating the price for the payment won't really work if there is ...
3
votes
1answer
165 views

Email Verification for Paid Subscription-based App

We're developing a paid, subscription-based application and are currently contemplating different sign up flows. How does one go about verifying the users email address elegantly? Email addresses are ...
12
votes
2answers
454 views

Is letting the user know how much they are paying a bad practice?

I am talking about this : Are there some psychological reasons for not displaying the amount user is paying on the button ? If not, then why don't I see it anywhere ?
0
votes
1answer
117 views

Is there a payment platform where public guests can make payments to my client's users without having to register for the actual payment platform? [closed]

I've got a client with users that are going to create event pages. These users invite people to view the events, and some of these public guests choose to donate to the event using a credit card. ...
2
votes
1answer
72 views

How to provide translations alongside untranslated iframe?

I have a site that is translated into 4 languages. We accept credit card information via an iframe (because we don't want to deal with PCI compliance, so we're letting a 3rd party receive and store ...
4
votes
1answer
294 views

How to direct users through a multi-step payment process?

I'm trying to develop a payment process for my users. Here are the steps that are required: User views the page that outlines all the awesome features that you get if you pay for the premium ...
2
votes
3answers
1k views

How to make a user feel secure when using an iframe for payments

I've got a site where it's very difficult for me to add SSL, so I'm using a secure iframe on the payment page to collect credit card details. Currently it's set up to appear like it's the same site. ...
2
votes
2answers
1k views

Experience with effective subject and body for “credit card expiring soon” emails

I have a subscription service that has a few dozen subscribers drop off every month because of expired credit cards. I was hoping to gain a little insight into some best practices for an email to prod ...
5
votes
5answers
178 views

Voucher code field before login in?

On an ecommerce website, in order to checkout/pay, the user will need an account, so he will have to register. After registering and being logged in, the user will be able to enter a voucher code, ...
3
votes
2answers
138 views

Adding restrictions vs. adding options

I'm working on a b2b marketplace that is completely free as of yet but I'd like, in the near future, to give users the option of purchasing a premium account of some sort. What I want to know here is, ...
3
votes
1answer
89 views

Patterns for displaying payment of product with points / frequent flyer

Pattern for displaying payment of product with point system such as frequent flyer points. So the customer is buying a product for $300 and on the payment screen has the option to pay for this with ...
7
votes
3answers
260 views

Where should I display 'free shipping if payment by debit card'?

I've been working on an e-commerce website, and the stakeholders want to add the following text: 'free shipping if payment by debit card'. Where should I display this on the website? I think the most ...
7
votes
3answers
4k views

Should we ask for name on card even though it's not required for credit card payments?

The name on card is not used when processing credit card payments. Paypal does not ask the user to enter the name on card when saving a card to the "wallet", while Amazon.com does. The benefit of ...
7
votes
1answer
331 views

Account activation in mobile app

I'm designing iphone app which allows users to pay bills. To use this app the user should register and activate their account via e-mail. And here is the problem: Which model I have to choose for the ...
4
votes
5answers
238 views

Payment options Prepaid and paypal used incorrectly by customers

In our Online-Shop, we offer different payment options. The most important are "Prepay" and PayPal. With "Prepay" I mean customers have to transfer the money manually to our bankaccount (via ...
1
vote
1answer
210 views

Confirmation message while inputing payments

We have electronic fund transfer code which is now being replaced by a new piece of regulation, the ePayments code. And we wanted to provide an onscreen warning message for customers completing Pay ...