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7
votes
3answers
781 views

Graphically displaying a conversation between more than two people

I'm working on a project that involves displaying a text-only conversation between anywhere from two to ten or more people. The reader will be either zero or one of the participants. The main UI will ...
12
votes
8answers
460 views

Should “Customer Service” be considered a function of user experience?

Despite the efforts of UI and UX professionals, users sometimes get stuck, or experience bugs using software. I think we can agree that their frustration is an indicator of bad user experience. Yet, a ...
7
votes
10answers
2k views

Why do webpages scroll vertically instead of horizontally?

It is a common convention that webpages scroll up and down instead of right to left, but all printed material that's not written on rolls of toilet paper 'scrolls' horizontally. Why did the web break ...