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1
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2answers
55 views

How long should a good onboarding experience be?

I'm currently investigating and preparing to add, quite soon, a tool to welcome and guide a first-time users to the service we are offering, show them around, and explain where is everything located. ...
4
votes
1answer
87 views

The effect of showing “wizard” style steps in a multistep process

I'm approaching this from the context of a user onboarding workflow. Specifically I'm looking for references to research that discuss what effect displaying "wizard" steps actually has on user ...
0
votes
1answer
25 views

Restricting users site access until account completion

I'm redesigning a site that requires a fair amount of information from users (because it deals with finance, our company is required to have KYC and AML procedures etc). The site flow for new users ...
1
vote
0answers
50 views

Getting new and existing users to follow others - Best Practices? [closed]

I'm interested in finding out what the best practices are in terms of encouraging current and new users to follow other users (or areas of interest) on the platform. This would be on both Mobile and ...
1
vote
1answer
34 views

Live filters vs Q and A

I'm designing a "recommendation" experience and was wondering if anyone has data or results on the use of live filters (where the user sees results as they choose parameters) versus Q and A (where the ...
0
votes
1answer
47 views

Our event has it's own brand and site, but I need users to create a profile on our main site

We have a pretty successful event, but I've never been happy with the onboarding process. We have a separate event and brand for our event, lets say www.event.com. In order to particpate, you must ...
2
votes
3answers
76 views

What is a good frequency for user onboarding emails?

I am working on the onboarding process for an enterprise webapp. One of the onboarding elements is a series of emails to help the user get up and running and effectively using the application. My ...
2
votes
3answers
80 views

should I ask for a phone number even though it is not required?

I'm building an app which is very similiar to venmo: it allows users to text money to eachother. While it is not per se necessary to know the phone number of the user that is registering, it could ...
1
vote
0answers
78 views

Is it a good UX practice to include paid membership plans within the user onboarding process? [closed]

We are designing an onboarding process for a marketplace where the sellers have different tiers of membership options, we are not sure weather to include the membership options as part the process or ...
2
votes
2answers
70 views

How can I account for lack of data during an on-boarding process?

My application manages and measures data (like visits, social activity) around a specific type of web page. The data doesn't really get interesting until you have a corpus of 4 or 5 different pages in ...
4
votes
1answer
101 views

Using audio vocals in iOS app tutorials in onboarding

I'm working on designing an onboarding tutorial for a audio based app. I've come up with a carousel with visuals and text to better describe what the app is, and give quick insight on top actionable ...
1
vote
3answers
89 views

How should I approach a video tutorial for a responsive web app?

When creating tutorials (video or otherwise) for a responsive web app, what size should I show the interface at? Mobile? Desktop? Should they be separate videos?