New or less technically savvy users and the challenges they present in design

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26
votes
6answers
1k views

What is the best way to get users to discover and learn keyboard shortcuts

In a mouse driven desktop application, with a ribbon style interface and which has no menubar, what is the best way for users to learn about the shortcuts and accelerators which can help a user work ...
4
votes
6answers
279 views

In what situations is a “barrier to entry” training requirement before use appropriate?

Sparked by this discussion. Is there ever an argument to be made that products should be deliberately made difficult to use as a barrier to entry for the use of that product? If so, in what sorts of ...