1
vote
1answer
76 views

What are pleasant ways to move the user through a technical support request, if they are not very tech savvy?

Say a user has a request for service on equipment. The person that will handle this might likely be someone who is either not familiar with the technology or even how to use the equipment. For ...
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4answers
1k views

Notification - Best practice

We have been working on developing a web application and I am currently researching best practice for user prompts notifications. We are currently using standard system notifications which work well ...