What are pleasant ways to move the user through a technical support request, if they are not very tech savvy?
Say a user has a request for service on equipment. The person that will handle this might likely be someone who is either not familiar with the technology or even how to use the equipment. For ...
Sparked by this discussion. Is there ever an argument to be made that products should be deliberately made difficult to use as a barrier to entry for the use of that product? If so, in what sorts of ...
How much experience a web site visitor has with Internet usage could help us decide what structure, functionality and design we should focus on. If the target group is novice users we need to build ...
I'm designing a web site where I would expect the intended audience to have limited computer skills. An important part of my site's functionality will require the end user to copy an URL that my site ...