New or less technically savvy users and the challenges they present in design

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1
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4answers
244 views

How to get users' heads around multiple views on the same dataset

Our product enables our (mostly non computer-savvy) users to gather data in a number of ways. They can they set all kinds of automatic behaviour based on this data. This data is stored in our ...
5
votes
5answers
109 views

Need some bulk download ideas for elderly users

I have a page where users will download pdf statements. Historically they must download them one at a time and this is a point of frustration. I'd like to offer a bulk download option. My first ...
0
votes
1answer
142 views

Usability of masonry grids for older users who are not tech-savvy?

I am redesigning my company's site. The primary persona is a marketing director in her 50s (edit: late-career professional, not retired / senior citizen) who is computer-literate for basic tasks but ...
3
votes
7answers
2k views

What's a better term for database “front-end” vs “back-end” for non-technical users?

I routinely develop small data collection systems for a variety of purposes. One issue I frequently encounter is what to refer to the front-end as to users. They're just about tech-savvy enough to ...
44
votes
7answers
5k views

Synonym for 'GUI' for non-technical people?

Does anyone know a good synonym for 'GUI' that non-technical people will understand? Or a simple sentence explaining it that still won't scare them off? I mean this in the context of, for example, ...
9
votes
3answers
130 views

Can we assume users know the devices they're working on?

I'm developing an iPhone app that uses pretty standard UI, follows Apple's human-interface guidelines, and in some cases imitates behavior as seen in stock iPhone apps. For example, a table view from ...
5
votes
6answers
2k views

What is the name of someone who does not know how to use a computer or the web?

People who cannot read or write are named "illiterate". Does a word exist to qualify someone in the same position but about using a computer or a web application? This term would be really usefull ...
1
vote
1answer
89 views

What are pleasant ways to move the user through a technical support request, if they are not very tech savvy?

Say a user has a request for service on equipment. The person that will handle this might likely be someone who is either not familiar with the technology or even how to use the equipment. For ...
4
votes
6answers
280 views

In what situations is a “barrier to entry” training requirement before use appropriate?

Sparked by this discussion. Is there ever an argument to be made that products should be deliberately made difficult to use as a barrier to entry for the use of that product? If so, in what sorts of ...
0
votes
1answer
80 views

What is the most relevant data to collect in contextual inquiry

I am designing a UI for a support applying system. Currently applications are made manually on paper and users are known to have very little knowledge on electronic services. Plan is to study the ...
1
vote
1answer
126 views

Any good resources for, or examples of, good ways to present 'new user tips'?

Launching the beta version of a new web app shortly and want to provide a small number of new user tips that will appear one at a time the first 5-10 times a user logs on. I'm looking for some best ...
2
votes
3answers
395 views

How to determine Internet usage experience

How much experience a web site visitor has with Internet usage could help us decide what structure, functionality and design we should focus on. If the target group is novice users we need to build ...
7
votes
3answers
341 views

What errors should users never experience?

I have come up with this question for 2 reasons. Not all errors can be avoided. For example login information which might cause program to throw unhanded exception if login information is not ...
7
votes
5answers
2k views

Notification - Best practice

We have been working on developing a web application and I am currently researching best practice for user prompts notifications. We are currently using standard system notifications which work well ...
7
votes
3answers
323 views

Does your average web user understand the concept of the clipboard?

I'm designing a web site where I would expect the intended audience to have limited computer skills. An important part of my site's functionality will require the end user to copy an URL that my site ...
12
votes
1answer
283 views

Is there a name or a phrase for not being able to think like a new user?

I'm thinking of when you have too much knowledge about how something works to see it the way someone who had never seen it or something like it before would see it. I know I've read about this before ...
26
votes
6answers
1k views

What is the best way to get users to discover and learn keyboard shortcuts

In a mouse driven desktop application, with a ribbon style interface and which has no menubar, what is the best way for users to learn about the shortcuts and accelerators which can help a user work ...
6
votes
4answers
366 views

For novice users, is it better to keep the entire UI visible, or to display menus and pop-ups?

I am working on a user interface for a point of sale system to be used in a retail store. This interface will be used by volunteer cashiers, many of which have only basic computer skills. With this ...