I am working on calculating a "quality of experience" metric for an interactive application. This takes into account things like how responsive the app is, and how good the output is (sorry this is ...
I have been looking to develop some metrics for a UX project (which was also a question I posted previoiusly), and have been reading about the Kano model and how it maps to different user ...
Unlike business and e-commerce sites, web applications don't necessarily have an end-goal or target for users to achieve. What are some metrics that can be used to measure how 'engaged' users are with ...