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1
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1answer
20 views

Standard margins in iOS for info display

I've read the iOS Human Interface Guidelines at least 2 times today, but I don't find what are the guidelines for spacing or margin between views. I come from an Android guidelines perspective where ...
0
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3answers
81 views

How should I display the areas where a user is having trouble

I am developing a website for a school project in which my fellow students can log in and prepare for upcoming exams. They are currently able to practice through flashcards and a memory game, and I ...
0
votes
0answers
17 views

Use and display of real-time user experience data in web applications

I recall a while back that Zendesk displayed what felt like a 'real-time' feed on performance metrics that reflects some measure of the overall user experience (which for customer support is probably ...
3
votes
1answer
52 views

Enterprise UX - Proving Improvement through Quantified Data?

I am working in an organization where I am focusing on improving the usability of enterprise applications (HR applications and other applications people are forced to use in order to complete their ...
1
vote
2answers
112 views

Which part(s) of the overall user experience is best represented by the NPS?

I have seen some companies define KPIs for their UX efforts based on metrics like the Net Promoter Score (NPS). However, having worked with many qualitative and quantitative metrics to try and model ...
1
vote
4answers
1k views

How to define KPI for UX?

I'm in a situation that I have to setup an A\B Testing for the UI of my tool, in order to make a decision about the better UI that my users would prefer. The tool is a desktop application, which ...
5
votes
3answers
92 views

Usability testing - is it possible to utilize think-aloud protocol and measuring time completion at the same time?

My question is basically the following: When performing a usability test and utilizing the Think-aloud protocol, is it possible to gather reliable metrics for e.g. time completion rates (i.e. how ...
0
votes
1answer
67 views

Alternative questions to the Net Promoter Score

There are some very detailed discussions about the validity of the NPS. But the take home message is that you can't really improve what you can't measure effectively, so it is still important to come ...
0
votes
1answer
124 views

Which design should I follow after AB testing?

I'm working on redesigning an old e-commerce website and after running a few qualitative user research studies, I have three designs were identified to be AB tested. To give some background on the AB ...
3
votes
1answer
60 views

User experience metric from individual measurements

I am working on calculating a "quality of experience" metric for an interactive application. This takes into account things like how responsive the app is, and how good the output is (sorry this is ...
15
votes
5answers
2k views

Is the Kano model adaptable for measuring user experience?

I have been looking to develop some metrics for a UX project (which was also a question I posted previoiusly), and have been reading about the Kano model and how it maps to different user ...
10
votes
6answers
4k views

Metrics for measuring user engagement for web applications

Unlike business and e-commerce sites, web applications don't necessarily have an end-goal or target for users to achieve. What are some metrics that can be used to measure how 'engaged' users are with ...