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4
votes
1answer
40 views

Best Way to Time Users Performing Physical Activities With Mobile Application?

I work in enterprise UX and need to measure metrics for how the usability of our future application will have improved work performance among users. The system the users use today does not record a ...
4
votes
1answer
76 views

User research and testing compared to ACSI (American Customer Satisfaction Index)

I came across through another UXSE question the idea of customer satisfaction index used in businesses as a means to improve products and services. It seems that the gold standard is the American ...
2
votes
2answers
68 views

Equivalent Scale in UX like the Cooper-Harper Scale?

Is there an equivalent scale in UX as the Cooper-Harper Scale or the Cooper-Harper Ratings are in Handling Qualities Engineering in Aerospace? The Cooper-Harper scale associates a quantitative value ...
3
votes
1answer
65 views

Automated testing WITH human factors to collect software metrics?

reaching out to see if any other UXers have experience collecting automated data for software KPIs (did a quick search for related question, and didn't find anything. Apologies if this has been asked ...
0
votes
0answers
19 views

What can your final results be for a fictional portfolio case study?

As someone who is looking to enter the UX field, I have no prior experience outside of what my degree is in (Landscape Architecture). I have been working on a fictional project for my portfolio and ...
10
votes
4answers
890 views

Objectively evaluating competencies of a UX Designer

My company has recently started an initiative for objective quarterly evaluation of employee performance based on the Rockefeller Habit's "One Page Strategy Plan". One of the key sections within the ...
4
votes
1answer
78 views

Conversion rates for captive user systems

In the Real World, conversion rates and bounce rates bundle together factors of frustration, fun, efficiency, and cognitive load in a couple convenient metrics. I work in an enterprise environment in ...
3
votes
2answers
48 views

Visualizing a positive to negative metric

I'm looking for a way to visualize (and hopefully simplify) a metric that can have one of the following values: High positive Medium positive Low positive Zero Low negative Medium negative High ...
1
vote
0answers
43 views

Digital Services Performance Measurement Framework for measuring and monitoring user experience

From the framework developed by GSA’s Digital Services Innovation Center that aims to: identify a common approach to collect standard data, and enable aggregation of this data The framework is ...
1
vote
1answer
702 views

Standard margins in iOS for info display

I've read the iOS Human Interface Guidelines at least 2 times today, but I don't find what are the guidelines for spacing or margin between views. I come from an Android guidelines perspective where ...
0
votes
3answers
86 views

How should I display the areas where a user is having trouble

I am developing a website for a school project in which my fellow students can log in and prepare for upcoming exams. They are currently able to practice through flashcards and a memory game, and I ...
1
vote
0answers
77 views

Use and display of real-time user experience data in web applications

I recall a while back that Zendesk displayed what felt like a 'real-time' feed on performance metrics that reflects some measure of the overall user experience (which for customer support is probably ...
3
votes
1answer
110 views

Enterprise UX - Proving Improvement through Quantified Data?

I am working in an organization where I am focusing on improving the usability of enterprise applications (HR applications and other applications people are forced to use in order to complete their ...
1
vote
2answers
162 views

Which part(s) of the overall user experience is best represented by the NPS?

I have seen some companies define KPIs for their UX efforts based on metrics like the Net Promoter Score (NPS). However, having worked with many qualitative and quantitative metrics to try and model ...
1
vote
4answers
2k views

How to define KPI for UX?

I'm in a situation that I have to setup an A\B Testing for the UI of my tool, in order to make a decision about the better UI that my users would prefer. The tool is a desktop application, which ...
5
votes
3answers
147 views

Usability testing - is it possible to utilize think-aloud protocol and measuring time completion at the same time?

My question is basically the following: When performing a usability test and utilizing the Think-aloud protocol, is it possible to gather reliable metrics for e.g. time completion rates (i.e. how ...
0
votes
1answer
151 views

Alternative questions to the Net Promoter Score

There are some very detailed discussions about the validity of the NPS. But the take home message is that you can't really improve what you can't measure effectively, so it is still important to come ...
0
votes
1answer
132 views

Which design should I follow after AB testing?

I'm working on redesigning an old e-commerce website and after running a few qualitative user research studies, I have three designs were identified to be AB tested. To give some background on the AB ...
3
votes
1answer
62 views

User experience metric from individual measurements

I am working on calculating a "quality of experience" metric for an interactive application. This takes into account things like how responsive the app is, and how good the output is (sorry this is ...
16
votes
5answers
2k views

Is the Kano model adaptable for measuring user experience?

I have been looking to develop some metrics for a UX project (which was also a question I posted previoiusly), and have been reading about the Kano model and how it maps to different user ...
11
votes
6answers
5k views

Metrics for measuring user engagement for web applications

Unlike business and e-commerce sites, web applications don't necessarily have an end-goal or target for users to achieve. What are some metrics that can be used to measure how 'engaged' users are with ...