Tagged Questions

Different formal and systematic approaches to improving UX and assessing its quality.

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2
votes
2answers
112 views

What's your method for choosing button colors?

I realized this has been discussed in different threads, but often what I've found is the topic is segmented into only a couple of actions; i.e. Save and Cancel, or Positive/Negative relationships. ...
1
vote
0answers
23 views

Existing design methodologies for considering design in device ecology

I am most familiar with user centered design processes that focus on the UX between the user and a device. However, sometimes it needs to go beyond just between the pair of human/device, but view ...
3
votes
1answer
69 views

Building an archive of insights into our users

As UX Designers & Researchers we collect all this knowledge along the way, most of which is tied to specific projects. The crux though is that the insights can be highly relevant to later projects ...
1
vote
1answer
105 views

Dealing with street for a perfect CRM software [closed]

We are planning to build a CRM software for SMBs. CRM will be on cloud and intended to publish as SaaS. I am responsible from analyzing task. And I do not want to make a sedentary analyzing for our ...
1
vote
2answers
33 views

What would be the best methods to find out the factors that can change customers behaviours who call?

We want to understand why our customers have to call rather than find relevant information on our website. We want to find the factors so we can influence or change their behaviour in the future. ...
2
votes
1answer
99 views

What is the Design Sprints methodology?

I have started to notice people talking about this new fast method of coming up with a product/UX design called "Design Sprint". Can anyone elaborate on what it is?
3
votes
5answers
291 views

How to deliver wireframes to off-shore dev teams

I am currently designing an iOS application. Before I move on, I know that the route we chose to go is not ideal at all. The app is social networking app. We have a team in India developing the app. ...
6
votes
4answers
719 views

Should an interaction designer know how to do visual design

So, we have the long discussion about if interaction designers should know how to code. But what about visual design or GUI design? A common team setup seems to pair a IxD guy with a graphic ...
2
votes
1answer
123 views

Should complex new UI designs be user-tested element-by-element or as a whole?

StackExchange rolls out a new top bar on meta-StackOverflow. This is a complex innovative design containing several new (as in unfamiliar to current user base) elements. Should one present a new UI ...
3
votes
4answers
165 views

NPS question after think aloud test

I am planning to conduct an 1:1 think-aloud test on some wireframes in order to gather some findings for the usability and the value of a service. I would also like to add a question at the end of the ...
3
votes
2answers
60 views

Field studies unnecessary for brochureware sites?

By my own experience, field studies are crazy useful for developing applications because you can study how the users interact with the current version or a competitor's app. It usually gives you tons ...
5
votes
2answers
243 views

User Testing Exercise for Feature Prioritization

I am planning to run some one-to-one think aloud task based usability tests on a wireframe prototype. At the end of the test I would like to ask the users to take part in an easy exercise (something ...
2
votes
2answers
515 views

Method for usability testing of physical products

I am looking for a methodology for interaction testing of a physical product / interface. I am thinking something like expert testing (Heuristics) but just not for digital interfaces. Are there any ...
21
votes
3answers
609 views

Best empirical method(s) for determining how to name something?

I'm a UX/UI designer leading the redesign of a web application that serves a primarily technical audience (DevOps professionals). A primary goal of our redesign is to make the UI more accessible to ...
9
votes
5answers
4k views

What is UX strategy?

An extremely basic question I realise. If we use Jesse James Garrett's diagram which is comprised of visual design, navigation design, information design, interaction design, information architecture, ...
3
votes
3answers
95 views

What is the impact of the 'neglect' phase of the UX design process

During a discussion with another UX designer, an interesting point about the 'neglect' phase of UX design was brought up. This deals with companies that have implemented UX processes and methods, and ...
1
vote
2answers
372 views

Proper time to create a UX vision, design statements and component libraries

So, I've been reading a lot about the benefits of creating a UX vision for your app or app suite, creating unique UX design statements and component libraries. Which all sound very interesting. But, ...
2
votes
2answers
143 views

What are some techniques to represent the relationship between roles and behavior in personas?

A hypothetical example: let's say I am researching software engineers, and my end goal is to build a new networking service for engineers. I might discover Amy, my 'storyteller' persona. In that ...
3
votes
3answers
185 views

Best way to prompt user for additional demographic info?

Trying to better profile our donors for marketing purposes. Short pop up survey? Append to registration? Email? But most people disregard such emails as spam, and adding an additional field to ...
12
votes
3answers
2k views

How does Apple manage to deliver its user experience?

It is quite apparent that Apple puts a lot of attention in designing its products. The results are products that deliver great experience. I want to know what Apple does, as a managerial process or ...
3
votes
1answer
68 views

What sort of tasks should be included in a lab test to determine baseline for a user?

I'm starting some lab testing and I'm an on-the-job trained UXer and have watched a decent number of tests, but haven't constructed a lot on my own. When doing a more formal test and not a guerrilla ...
12
votes
3answers
1k views

Should I ask for demographic information in a survey at the end or beginning? [duplicate]

I'm conducting a survey, and will ask for demographic information, e.g., gender, age, level of education, frequency of computer use. Should I ask users for this information at the beginning of the ...
25
votes
6answers
774 views

Avoiding designing by committee

How can one avoid making a design that satisfies everyone, but pleases no one? As a UI designer, you often find yourself a part of a development team, with numerous stakeholders. Now, when it comes ...
-1
votes
1answer
96 views

How to prioritize content and functionality [closed]

During a brainstorm activity it's sometimes easy to come up with a lot of ideas and solutions to various user problems. How do you prioritize the ideas to focus your resources and avoid scope creep?
25
votes
15answers
2k views

Should personal data be asked at the beginning or end of an online survey

Given a 10-step online survey (mostly yes/no radio buttons), where is it best to ask for the users' personal data e.g. name, age, contact details? My intuition says putting it at the end will yield ...
6
votes
5answers
654 views

What other UX processes exist other than user centered design?

What other well known processes or approaches for creating an user experience (such as an app or website) exist except the user centered design approach and what are their strengths and weaknesses?
5
votes
2answers
373 views

Exact difference between User Centered Design and Consumer Centered Design?

Would like to know what differentiates consumer centered design from other design approaches eg. user centered design. What are the additional key elements that need to be addressed. Would be ...
12
votes
4answers
1k views

Is user centered design only about hygiene factors?

There is one thing that bothers me about UX-design. One of the shortcomings of a user centered design approach, is that it only focuses on existing needs and not on new revolutionary ideas. For ...
4
votes
3answers
458 views

What is the usual way to specify a GUI?

What is the typical or most effective way to specify the design decisions and interaction patterns of a specific application's GUI? I began to realize I do not really know what the parts of a precise ...
3
votes
3answers
2k views

What is the difference between site objectives and business requirements?

A lot of generic ux processes usually start with defining a sites goal and objectives such as "reduce customer calls by 5%" or attract new customers by 10%" etc. Then it is recommended that you ...
8
votes
3answers
498 views

How to document user interviews

What are the best practices to document interviews with users - do you just document the conclusions and take aways or do you do a full transcript or both?
3
votes
2answers
187 views

What existing materials does a UI designer need for a web design project

I hired a web UI designer for a project. I have professionally-done page wireframes with basic mark-ups ready, and I have clear documentation about the contents and functionalities of every component ...
5
votes
3answers
587 views

Wireframes first or after rough visual design sketches?

This is how I usually work: After completed business and user requirements gathering I have a brainstorming session together with the project group to come up with big, high-level ideas about the ...
4
votes
2answers
549 views

How to group users into personas

I'm freaking out! I've read more articles about personas than I can remember but there is one thing I can't seem to understand. And that is how do you group users into personas? What methods and ...
4
votes
1answer
353 views

Counting Clicks vs. Path Deviations

We're developing some metrics for upcoming usability testing. Our previous practice has been to count the number of clicks required to complete a task. This works relatively well but users that enjoy ...
2
votes
1answer
226 views

Retroactive UX research

When doing UX research, this usually means laying the foundations for future building. Usability testing is a way of finding errors in prototype or fully working products. But what are the questions I ...
11
votes
4answers
344 views

How to set up an observation room

I'm going to do user testing (usability testing, like Steve Krug does). I want : my co-workers to listen/watch the test live, while I'm doing it, in a seperate room. to record the screen and ...
9
votes
1answer
2k views

Are there any project methodologies for UI Design?

For my graduation assignment I'm going to design a completely new UI for my company's software. One of the requirements my university imposes is that the entire process be based on a project ...
5
votes
3answers
720 views

What is a good method/formula for estimating how much time a usability test will require?

I was setting up a usability test at my office where we have never done much formal usability testing. One of management's first questions was, "How long will this take?" I didn't have a good answer ...
1
vote
0answers
133 views

How do product based companies differ in UX approach? [closed]

How do product based companies (say, Google, Microsoft, Cisco, etc.) differ in their UX methodologies and approaches when compared to service based companies (say, Cognizant, TCS, etc.). Service based ...
1
vote
1answer
151 views

UX and UI copy / knockoffs - looking for stories [closed]

I'm researching the concept of copying experiences and design for a lecture I'm about to give. Why are we copying, what are the right and wrong considerations we take, and how does it effect the user ...
7
votes
4answers
2k views

What is the difference between “Task Analysis” and “User Journey”?

I been recently reading about User Journey - as a Methodology to capture how user would use a website or interface - a journey as such broadly. But is it synonymous to "Task Analysis" - because both ...
5
votes
2answers
746 views

What is a simple way to explain the disciplines and benefits of UX to a client?

What is the clearest way to explain to a client the disciplines and benefits of User Experience Design? What I've got so far... This is the clearest definition of the disciplines I've seen, but it ...
4
votes
4answers
247 views

Methodology to determine ideal feature mix?

Aiming for a New Target: The Perfectly Featured Product presents an argument against featuritis (and provides some explanations as to how those situations arise). The author (John Devanney) ...
2
votes
2answers
101 views

Quantifying downloaded audio: minutes?

I have this app I am making that seeks to quantify a user's book reading patterns based on what the users input themselves. it records how many pages they read (for physical books) or CDs listened to ...
5
votes
2answers
489 views

UXD Methodology - Best practices for identifying a Global Navigation Toolbar implementation

I am part of a large webapp project, but a small UX team (we just went from 1 to 2, a few weeks ago). We were brought in terribly late in the process, to the point where there was literally no chance ...
12
votes
6answers
912 views

How did multi-touch interfaces become natural when it should have been unnatural?

After stumbling on a webpage that rants about the fallacy of "picture under glass", I began to wonder what was it that made multi-touch interfaces seemingly become so natural to all of us today? We ...
17
votes
6answers
1k views

What does it mean to 'humanise' interfaces?

When people say 'humanise' an interface, what exactly do they mean? Or is there a more formal word to this idea. The word 'humanise' sounds vague to me. It could mean several ideas if not taken ...
4
votes
3answers
296 views

Relationship between anthropomorphism and NUI?

Is there any relevancy or relationship between anthropomorphism and natural user interfaces, in particular with multi-touch surface interfaces? Since the idea of anthropomorphism gives a connotation ...
25
votes
2answers
870 views

Defining “Instantaneous” as part of usability acceptance criteria

The Setup I have run into this problem time and time again. An interface is performing slow and QA and/or Engineering come back and ask, "can you please define the acceptance criteria for how fast ...