Different formal and systematic approaches to improving UX and assessing its quality.

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7
votes
4answers
418 views

How to convince stakeholders to invest in proper UX?

I'm working on a web app with a team of 5, including me. One database administrator, one project manager, two programmers and me the front-end designer. This project is an internal reporting system. ...
25
votes
2answers
777 views

Defining “Instantaneous” as part of usability acceptance criteria

The Setup I have run into this problem time and time again. An interface is performing slow and QA and/or Engineering come back and ask, "can you please define the acceptance criteria for how fast ...
25
votes
15answers
2k views

Should personal data be asked at the beginning or end of an online survey

Given a 10-step online survey (mostly yes/no radio buttons), where is it best to ask for the users' personal data e.g. name, age, contact details? My intuition says putting it at the end will yield ...
12
votes
4answers
1k views

Is user centered design only about hygiene factors?

There is one thing that bothers me about UX-design. One of the shortcomings of a user centered design approach, is that it only focuses on existing needs and not on new revolutionary ideas. For ...
10
votes
4answers
528 views

So are there “standards” for UX?

I'm establishing a new UX unit in our organization, and whenever I try to introduce something, I get asked about "standards". You know, questions like "So do you have any standards that you based this ...
6
votes
5answers
508 views

How do you know when an interface is complete?

Meaning that a usability test measures if an interface meets the goals it sets, but only test what is present. How do I know when an interface is complete? Meaning a test, or measure of completeness, ...
3
votes
2answers
604 views

Methodology difference between UX and Usability

What methodologies do user experience professionals adopt that differentiate them from usability professionals.
8
votes
7answers
1k views

How to measure self reported computer proficiency? Ideally with one item

For a usability test, I'd like to have a simple measure for computer proficiency, to be able to see, whether it has an impact on successfully handling the tasks. How can we best measure that? A ...
5
votes
2answers
654 views

What is a simple way to explain the disciplines and benefits of UX to a client?

What is the clearest way to explain to a client the disciplines and benefits of User Experience Design? What I've got so far... This is the clearest definition of the disciplines I've seen, but it ...
2
votes
1answer
121 views

Should complex new UI designs be user-tested element-by-element or as a whole?

StackExchange rolls out a new top bar on meta-StackOverflow. This is a complex innovative design containing several new (as in unfamiliar to current user base) elements. Should one present a new UI ...
2
votes
4answers
558 views

what question should be asked to make a persona

I am currently designing an interview plan in order to make a persona for our products(an ERP software, already online). So here is the outline of the questions that i want to asked: know your user ...