Different formal and systematic approaches to improving UX and assessing its quality.

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5answers
51 views

feature prioritization

I want to prioritize a list of features that our customer facing application does not currently have. I've first taken a look at our CSR call data to discover what services our customers call-in most ...
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2answers
16 views

Determine scenario for task or let user decide?

I've read material about user testing strategy and they all talk about determining a scenario for the task. Is this necessary? Wouldn't it be more natural to let the user him/herself decide on the ...
3
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4answers
85 views

Is asking 'balanced' leading questions the right way during user interviews?

It sounds a little bit counter-intuitive, but I am wondering if we actually lose a lot of the information that we might otherwise intend on finding out or capturing by not asking more direct or '...
5
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2answers
164 views

Nonparametric vs. Parametric tests

I work as a UX Researcher for a mobile gaming company. We're discussing best practices in analysis, and my colleague suggested that we always use nonparametric tests (e.g., Mann-Whitney U rather than ...
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3answers
1k views

How does the d.school's framework for Design Thinking map onto IDEO's?

Here's how I'm thinking about these DT models. The Stanford d.school describes the Design Thinking method in (5) steps: Empathize, Define, Ideate, Prototype, and Test. IDEO describes it in (3) modes ...
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0answers
20 views

Viewport size design methodology versus responsive design approach

Lots of new CSS features are allowing designer to implement viewport unit size typography and images, but I am wondering if these types of features are in common use and if we should be moving from ...
7
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3answers
669 views

Exact difference between User Centered Design and Consumer Centered Design?

Would like to know what differentiates consumer centered design from other design approaches eg. user centered design. What are the additional key elements that need to be addressed. Would be ...
26
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16answers
4k views

Should personal data be asked at the beginning or end of an online survey

Given a 10-step online survey (mostly yes/no radio buttons), where is it best to ask for the users' personal data e.g. name, age, contact details? My intuition says putting it at the end will yield ...
0
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2answers
62 views

experimental design

In an experiment, same group of participants are required to test (low and high) visual quality of a user interface. The goal is to find whether perception of usability is affected by any of the low ...
14
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5answers
666 views

So are there “standards” for UX?

I'm establishing a new UX unit in our organization, and whenever I try to introduce something, I get asked about "standards". You know, questions like "So do you have any standards that you based this ...
5
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1answer
219 views

UX Design Processes - Differences between user stories / task Models / Use Cases etc

I'm getting really confused with the differences between some of these UX design processes. There seems to be so many methods that seem very similar (to me) and descriptions about each process all ...
12
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4answers
1k views

Is user centered design only about hygiene factors?

There is one thing that bothers me about UX-design. One of the shortcomings of a user centered design approach, is that it only focuses on existing needs and not on new revolutionary ideas. For ...
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5answers
138 views

Are there good practices to verbally describe the animations in your site before coding starts?

Is there a process, tool, prefered method to describe css animations, forwards and backwards, before you start coding them? I lose a lot of time describing the animations and/or picking up feedback ...
2
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0answers
130 views

Is Activity-centered design better than User-Centered design in practice? [closed]

A decade ago, Don Norman proposed Activity-centered design (ACD) as a better approach compared to Human-cenetered design. I'm curious if anybody here has practised ACD. Did you find it better than HCD/...
2
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2answers
62 views

Is there a function to get the optimal number of choices in a Likert scale?

I was answering a question today and it reminded me of a discussion I had with a couple colleagues about the optimal amount of choices in a Likert scale. I vouched for the classic 5, one of us stood ...
0
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1answer
32 views

Is it appropriate to discussed the proposed usability method in literature review or in methodology chapter?

I need some clarification on where to put the proposed usability evaluation method in my thesis. Is it appropriate to discuss it in literature review chapter or in research methodology chapter of my ...
2
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1answer
195 views

'Fountain well' style of software development

Instead of a waterfall style of software development where the development follows the design process, I wonder if anyone has experience with what I am dubbing the 'fountain well' style of product ...
3
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2answers
129 views

The value of bloat [closed]

I'm not really sure if this is the best place to ask this question. In this article, Joel Spolsky argues a case for feature bloat. In summary: the total userbase requires all the features, and if you ...
27
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7answers
1k views

Avoiding designing by committee

How can one avoid making a design that satisfies everyone, but pleases no one? As a UI designer, you often find yourself a part of a development team, with numerous stakeholders. Now, when it comes ...
13
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4answers
8k views

What is UX strategy?

An extremely basic question I realise. If we use Jesse James Garrett's diagram which is comprised of visual design, navigation design, information design, interaction design, information architecture, ...
7
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4answers
133 views

Building an archive of insights into our users

As UX Designers & Researchers we collect all this knowledge along the way, most of which is tied to specific projects. The crux though is that the insights can be highly relevant to later projects ...
16
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14answers
409 views

Is user testing a luxury or a necessity?

I understand that you should be thinking of your users all the time but given the current climate where every pound counts is user testing just for the richer companies?? Should you discount your ...
2
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2answers
47 views

Existing design methodologies for considering design in device ecology

I am most familiar with user centered design processes that focus on the UX between the user and a device. However, sometimes it needs to go beyond just between the pair of human/device, but view ...
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2answers
333 views

What's your method for choosing button colors?

I realized this has been discussed in different threads, but often what I've found is the topic is segmented into only a couple of actions; i.e. Save and Cancel, or Positive/Negative relationships. ...
5
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3answers
847 views

Wireframes first or after rough visual design sketches?

This is how I usually work: After completed business and user requirements gathering I have a brainstorming session together with the project group to come up with big, high-level ideas about the ...
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5answers
1k views

What other UX processes exist other than user centered design?

What other well known processes or approaches for creating an user experience (such as an app or website) exist except the user centered design approach and what are their strengths and weaknesses?
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2answers
38 views

What would be the best methods to find out the factors that can change customers behaviours who call?

We want to understand why our customers have to call rather than find relevant information on our website. We want to find the factors so we can influence or change their behaviour in the future. ...
4
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4answers
1k views

what question should be asked to make a persona

I am currently designing an interview plan in order to make a persona for our products(an ERP software, already online). So here is the outline of the questions that i want to asked: know your user (...
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1answer
154 views

Dealing with street for a perfect CRM software [closed]

We are planning to build a CRM software for SMBs. CRM will be on cloud and intended to publish as SaaS. I am responsible from analyzing task. And I do not want to make a sedentary analyzing for our ...
4
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1answer
233 views

What is the Design Sprints methodology?

I have started to notice people talking about this new fast method of coming up with a product/UX design called "Design Sprint". Can anyone elaborate on what it is?
3
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5answers
440 views

How to deliver wireframes to off-shore dev teams

I am currently designing an iOS application. Before I move on, I know that the route we chose to go is not ideal at all. The app is social networking app. We have a team in India developing the app. ...
4
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2answers
735 views

How to group users into personas

I'm freaking out! I've read more articles about personas than I can remember but there is one thing I can't seem to understand. And that is how do you group users into personas? What methods and ...
30
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12answers
18k views

Big list of UX techniques

Can anyone point to a big list of UX techniques? I'd like to build a matrix of those I use, those I don't, along with relative cost estimates.
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2answers
588 views

Proper time to create a UX vision, design statements and component libraries

So, I've been reading a lot about the benefits of creating a UX vision for your app or app suite, creating unique UX design statements and component libraries. Which all sound very interesting. But, I'...
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4answers
1k views

Should an interaction designer know how to do visual design

So, we have the long discussion about if interaction designers should know how to code. But what about visual design or GUI design? A common team setup seems to pair a IxD guy with a graphic ...
2
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1answer
135 views

Should complex new UI designs be user-tested element-by-element or as a whole?

StackExchange rolls out a new top bar on meta-StackOverflow. This is a complex innovative design containing several new (as in unfamiliar to current user base) elements. Should one present a new UI ...
3
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4answers
254 views

NPS question after think aloud test

I am planning to conduct an 1:1 think-aloud test on some wireframes in order to gather some findings for the usability and the value of a service. I would also like to add a question at the end of the ...
3
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2answers
71 views

Field studies unnecessary for brochureware sites?

By my own experience, field studies are crazy useful for developing applications because you can study how the users interact with the current version or a competitor's app. It usually gives you tons ...
5
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2answers
619 views

User Testing Exercise for Feature Prioritization

I am planning to run some one-to-one think aloud task based usability tests on a wireframe prototype. At the end of the test I would like to ask the users to take part in an easy exercise (something ...
2
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2answers
1k views

Method for usability testing of physical products

I am looking for a methodology for interaction testing of a physical product / interface. I am thinking something like expert testing (Heuristics) but just not for digital interfaces. Are there any ...
5
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3answers
1k views

What is a good method/formula for estimating how much time a usability test will require?

I was setting up a usability test at my office where we have never done much formal usability testing. One of management's first questions was, "How long will this take?" I didn't have a good answer ...
21
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3answers
917 views

Best empirical method(s) for determining how to name something?

I'm a UX/UI designer leading the redesign of a web application that serves a primarily technical audience (DevOps professionals). A primary goal of our redesign is to make the UI more accessible to ...
3
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3answers
106 views

What is the impact of the 'neglect' phase of the UX design process

During a discussion with another UX designer, an interesting point about the 'neglect' phase of UX design was brought up. This deals with companies that have implemented UX processes and methods, and ...
4
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3answers
396 views

Relationship between anthropomorphism and NUI?

Is there any relevancy or relationship between anthropomorphism and natural user interfaces, in particular with multi-touch surface interfaces? Since the idea of anthropomorphism gives a connotation ...
26
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2answers
1k views

Defining “Instantaneous” as part of usability acceptance criteria

The Setup I have run into this problem time and time again. An interface is performing slow and QA and/or Engineering come back and ask, "can you please define the acceptance criteria for how fast ...
2
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2answers
227 views

What are some techniques to represent the relationship between roles and behavior in personas?

A hypothetical example: let's say I am researching software engineers, and my end goal is to build a new networking service for engineers. I might discover Amy, my 'storyteller' persona. In that ...
3
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3answers
320 views

Best way to prompt user for additional demographic info?

Trying to better profile our donors for marketing purposes. Short pop up survey? Append to registration? Email? But most people disregard such emails as spam, and adding an additional field to ...
13
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3answers
3k views

How does Apple manage to deliver its user experience?

It is quite apparent that Apple puts a lot of attention in designing its products. The results are products that deliver great experience. I want to know what Apple does, as a managerial process or ...
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7answers
2k views

How to measure self reported computer proficiency? Ideally with one item

For a usability test, I'd like to have a simple measure for computer proficiency, to be able to see, whether it has an impact on successfully handling the tasks. How can we best measure that? A ...
3
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1answer
84 views

What sort of tasks should be included in a lab test to determine baseline for a user?

I'm starting some lab testing and I'm an on-the-job trained UXer and have watched a decent number of tests, but haven't constructed a lot on my own. When doing a more formal test and not a guerrilla ...