Different formal and systematic approaches to improving UX and assessing its quality.

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27
votes
12answers
10k views

Big list of UX techniques

Can anyone point to a big list of UX techniques? I'd like to build a matrix of those I use, those I don't, along with relative cost estimates.
25
votes
15answers
2k views

Should personal data be asked at the beginning or end of an online survey

Given a 10-step online survey (mostly yes/no radio buttons), where is it best to ask for the users' personal data e.g. name, age, contact details? My intuition says putting it at the end will yield ...
25
votes
6answers
706 views

Avoiding designing by committee

How can one avoid making a design that satisfies everyone, but pleases no one? As a UI designer, you often find yourself a part of a development team, with numerous stakeholders. Now, when it comes ...
25
votes
2answers
803 views

Defining “Instantaneous” as part of usability acceptance criteria

The Setup I have run into this problem time and time again. An interface is performing slow and QA and/or Engineering come back and ask, "can you please define the acceptance criteria for how fast ...
21
votes
3answers
562 views

Best empirical method(s) for determining how to name something?

I'm a UX/UI designer leading the redesign of a web application that serves a primarily technical audience (DevOps professionals). A primary goal of our redesign is to make the UI more accessible to ...
17
votes
6answers
987 views

What does it mean to 'humanise' interfaces?

When people say 'humanise' an interface, what exactly do they mean? Or is there a more formal word to this idea. The word 'humanise' sounds vague to me. It could mean several ideas if not taken ...
13
votes
13answers
340 views

Is user testing a luxury or a necessity?

I understand that you should be thinking of your users all the time but given the current climate where every pound counts is user testing just for the richer companies?? Should you discount your ...
13
votes
12answers
355 views

When is automated remote usability testing useful?

There seem to be a fair few services these days offering automated remote usability testing, so I'm assuming there are a fair few people using those services, which implies that they ARE useful - ...
13
votes
9answers
168 views

How do you ensure that you've covered the whole site in your work?

I'm a relatively recent practitioner, and although my work's quality is pretty good, I still have one big back-draw (in my opinion): I always miss something or two when making or fixing a web site. ...
13
votes
5answers
964 views

What systematic methods there are for designing user interfaces?

I'm writing my Masters thesis about one method for designing user interfaces (GUIDe+GDD from Sari Laakso) and I would like to know what other systematic methods there are for UI design/interaction ...
13
votes
4answers
117 views

Including users with disabilities in user centered design

Many of the methodologies used in the early phases of user centered design, such as card sorting and paper prototyping, are not accessible to people with disabilities. Anybody have any advice on ...
12
votes
6answers
906 views

How did multi-touch interfaces become natural when it should have been unnatural?

After stumbling on a webpage that rants about the fallacy of "picture under glass", I began to wonder what was it that made multi-touch interfaces seemingly become so natural to all of us today? We ...
12
votes
4answers
1k views

Is user centered design only about hygiene factors?

There is one thing that bothers me about UX-design. One of the shortcomings of a user centered design approach, is that it only focuses on existing needs and not on new revolutionary ideas. For ...
12
votes
3answers
1k views

Should I ask for demographic information in a survey at the end or beginning? [duplicate]

I'm conducting a survey, and will ask for demographic information, e.g., gender, age, level of education, frequency of computer use. Should I ask users for this information at the beginning of the ...
11
votes
3answers
1k views

How does Apple manage to deliver its user experience?

It is quite apparent that Apple puts a lot of attention in designing its products. The results are products that deliver great experience. I want to know what Apple does, as a managerial process or ...
11
votes
4answers
537 views

So are there “standards” for UX?

I'm establishing a new UX unit in our organization, and whenever I try to introduce something, I get asked about "standards". You know, questions like "So do you have any standards that you based this ...
11
votes
4answers
334 views

How to set up an observation room

I'm going to do user testing (usability testing, like Steve Krug does). I want : my co-workers to listen/watch the test live, while I'm doing it, in a seperate room. to record the screen and ...
9
votes
4answers
4k views

What is UX strategy?

An extremely basic question I realise. If we use Jesse James Garrett's diagram which is comprised of visual design, navigation design, information design, interaction design, information architecture, ...
9
votes
2answers
253 views

How do you test phrasing of labels, links, and descriptive text?

At my workplace, an academic library, we often have extended conflicts over exactly how to phrase labels, links, and descriptive text. For example, one link on our home page goes to a list of topics, ...
9
votes
1answer
2k views

Are there any project methodologies for UI Design?

For my graduation assignment I'm going to design a completely new UI for my company's software. One of the requirements my university imposes is that the entire process be based on a project ...
8
votes
7answers
1k views

How to measure self reported computer proficiency? Ideally with one item

For a usability test, I'd like to have a simple measure for computer proficiency, to be able to see, whether it has an impact on successfully handling the tasks. How can we best measure that? A ...
8
votes
3answers
457 views

How to document user interviews

What are the best practices to document interviews with users - do you just document the conclusions and take aways or do you do a full transcript or both?
7
votes
4answers
2k views

What is the difference between “Task Analysis” and “User Journey”?

I been recently reading about User Journey - as a Methodology to capture how user would use a website or interface - a journey as such broadly. But is it synonymous to "Task Analysis" - because both ...
7
votes
4answers
428 views

How to convince stakeholders to invest in proper UX?

I'm working on a web app with a team of 5, including me. One database administrator, one project manager, two programmers and me the front-end designer. This project is an internal reporting system. ...
6
votes
5answers
509 views

How do you know when an interface is complete?

Meaning that a usability test measures if an interface meets the goals it sets, but only test what is present. How do I know when an interface is complete? Meaning a test, or measure of completeness, ...
6
votes
4answers
637 views

Should an interaction designer know how to do visual design

So, we have the long discussion about if interaction designers should know how to code. But what about visual design or GUI design? A common team setup seems to pair a IxD guy with a graphic ...
5
votes
3answers
548 views

What other UX processes exist other than user centered design?

What other well known processes or approaches for creating an user experience (such as an app or website) exist except the user centered design approach and what are their strengths and weaknesses?
5
votes
2answers
486 views

Wireframes first or after rough visual design sketches?

This is how I usually work: After completed business and user requirements gathering I have a brainstorming session together with the project group to come up with big, high-level ideas about the ...
5
votes
2answers
304 views

How to validate large-scale IA without skewing data? Crowd-sourced techniques?

I am pitching for a job that requires validation of the information architecture of a very large health and social care website of around 6500 pages. Here is my approach: Analyse existing ...
5
votes
2answers
684 views

What is a simple way to explain the disciplines and benefits of UX to a client?

What is the clearest way to explain to a client the disciplines and benefits of User Experience Design? What I've got so far... This is the clearest definition of the disciplines I've seen, but it ...
5
votes
2answers
356 views

Exact difference between User Centered Design and Consumer Centered Design?

Would like to know what differentiates consumer centered design from other design approaches eg. user centered design. What are the additional key elements that need to be addressed. Would be ...
5
votes
2answers
474 views

UXD Methodology - Best practices for identifying a Global Navigation Toolbar implementation

I am part of a large webapp project, but a small UX team (we just went from 1 to 2, a few weeks ago). We were brought in terribly late in the process, to the point where there was literally no chance ...
5
votes
3answers
666 views

What is a good method/formula for estimating how much time a usability test will require?

I was setting up a usability test at my office where we have never done much formal usability testing. One of management's first questions was, "How long will this take?" I didn't have a good answer ...
5
votes
2answers
215 views

User Testing Exercise for Feature Prioritization

I am planning to run some one-to-one think aloud task based usability tests on a wireframe prototype. At the end of the test I would like to ask the users to take part in an easy exercise (something ...
4
votes
1answer
769 views

methods for evaluating a complex information architecture

I have been asked to evaluate a clients proposed IA based. The IA is only in excel and we have no wireframes or mockups to test. The most obvious method would be a card sort but due to the sheer ...
4
votes
4answers
239 views

Methodology to determine ideal feature mix?

Aiming for a New Target: The Perfectly Featured Product presents an argument against featuritis (and provides some explanations as to how those situations arise). The author (John Devanney) ...
4
votes
3answers
417 views

What is the usual way to specify a GUI?

What is the typical or most effective way to specify the design decisions and interaction patterns of a specific application's GUI? I began to realize I do not really know what the parts of a precise ...
4
votes
2answers
505 views

How to group users into personas

I'm freaking out! I've read more articles about personas than I can remember but there is one thing I can't seem to understand. And that is how do you group users into personas? What methods and ...
4
votes
1answer
324 views

Counting Clicks vs. Path Deviations

We're developing some metrics for upcoming usability testing. Our previous practice has been to count the number of clicks required to complete a task. This works relatively well but users that enjoy ...
4
votes
3answers
277 views

Relationship between anthropomorphism and NUI?

Is there any relevancy or relationship between anthropomorphism and natural user interfaces, in particular with multi-touch surface interfaces? Since the idea of anthropomorphism gives a connotation ...
4
votes
1answer
399 views

Requirement gathering in absence of user involvement?

In typical UCD we begin requirements with methods that enable us to capture the wants and needs and get a fair idea about the user's mental model. Which helps us in developing the requirements for the ...
4
votes
2answers
283 views

What tools/methods do you use to get from a project kickoff to wireframes?

I'm a one man IA/IxD/UX team for a small applications development company and I also end up writing the requirements for projects. I was wondering what tools, methods and questions are used to get ...
3
votes
3answers
179 views

Best way to prompt user for additional demographic info?

Trying to better profile our donors for marketing purposes. Short pop up survey? Append to registration? Email? But most people disregard such emails as spam, and adding an additional field to ...
3
votes
2answers
607 views

Methodology difference between UX and Usability

What methodologies do user experience professionals adopt that differentiate them from usability professionals.
3
votes
1answer
242 views

User usability analysis [closed]

i am unable to find the answers to the following questions.Please help me resolve (a) Name quantitative and qualitative techniques for analysing the usability of a software product. (b) Compare the ...
3
votes
5answers
273 views

How to deliver wireframes to off-shore dev teams

I am currently designing an iOS application. Before I move on, I know that the route we chose to go is not ideal at all. The app is social networking app. We have a team in India developing the app. ...
3
votes
3answers
2k views

What is the difference between site objectives and business requirements?

A lot of generic ux processes usually start with defining a sites goal and objectives such as "reduce customer calls by 5%" or attract new customers by 10%" etc. Then it is recommended that you ...
3
votes
4answers
150 views

NPS question after think aloud test

I am planning to conduct an 1:1 think-aloud test on some wireframes in order to gather some findings for the usability and the value of a service. I would also like to add a question at the end of the ...
3
votes
2answers
57 views

Field studies unnecessary for brochureware sites?

By my own experience, field studies are crazy useful for developing applications because you can study how the users interact with the current version or a competitor's app. It usually gives you tons ...
3
votes
3answers
94 views

What is the impact of the 'neglect' phase of the UX design process

During a discussion with another UX designer, an interesting point about the 'neglect' phase of UX design was brought up. This deals with companies that have implemented UX processes and methods, and ...