1
vote
1answer
99 views

Dealing with street for a perfect CRM software [closed]

We are planning to build a CRM software for SMBs. CRM will be on cloud and intended to publish as SaaS. I am responsible from analyzing task. And I do not want to make a sedentary analyzing for our ...
2
votes
1answer
122 views

Should complex new UI designs be user-tested element-by-element or as a whole?

StackExchange rolls out a new top bar on meta-StackOverflow. This is a complex innovative design containing several new (as in unfamiliar to current user base) elements. Should one present a new UI ...
21
votes
3answers
571 views

Best empirical method(s) for determining how to name something?

I'm a UX/UI designer leading the redesign of a web application that serves a primarily technical audience (DevOps professionals). A primary goal of our redesign is to make the UI more accessible to ...
2
votes
2answers
134 views

What are some techniques to represent the relationship between roles and behavior in personas?

A hypothetical example: let's say I am researching software engineers, and my end goal is to build a new networking service for engineers. I might discover Amy, my 'storyteller' persona. In that ...
12
votes
3answers
1k views

Should I ask for demographic information in a survey at the end or beginning? [duplicate]

I'm conducting a survey, and will ask for demographic information, e.g., gender, age, level of education, frequency of computer use. Should I ask users for this information at the beginning of the ...
25
votes
15answers
2k views

Should personal data be asked at the beginning or end of an online survey

Given a 10-step online survey (mostly yes/no radio buttons), where is it best to ask for the users' personal data e.g. name, age, contact details? My intuition says putting it at the end will yield ...
8
votes
3answers
470 views

How to document user interviews

What are the best practices to document interviews with users - do you just document the conclusions and take aways or do you do a full transcript or both?
4
votes
1answer
328 views

Counting Clicks vs. Path Deviations

We're developing some metrics for upcoming usability testing. Our previous practice has been to count the number of clicks required to complete a task. This works relatively well but users that enjoy ...
2
votes
1answer
226 views

Retroactive UX research

When doing UX research, this usually means laying the foundations for future building. Usability testing is a way of finding errors in prototype or fully working products. But what are the questions I ...
11
votes
4answers
337 views

How to set up an observation room

I'm going to do user testing (usability testing, like Steve Krug does). I want : my co-workers to listen/watch the test live, while I'm doing it, in a seperate room. to record the screen and ...
8
votes
7answers
1k views

How to measure self reported computer proficiency? Ideally with one item

For a usability test, I'd like to have a simple measure for computer proficiency, to be able to see, whether it has an impact on successfully handling the tasks. How can we best measure that? A ...
13
votes
13answers
341 views

Is user testing a luxury or a necessity?

I understand that you should be thinking of your users all the time but given the current climate where every pound counts is user testing just for the richer companies?? Should you discount your ...