3
votes
3answers
2k views

What is the difference between site objectives and business requirements?

A lot of generic ux processes usually start with defining a sites goal and objectives such as "reduce customer calls by 5%" or attract new customers by 10%" etc. Then it is recommended that you ...
4
votes
1answer
390 views

Requirement gathering in absence of user involvement?

In typical UCD we begin requirements with methods that enable us to capture the wants and needs and get a fair idea about the user's mental model. Which helps us in developing the requirements for the ...