is an object of communication with the goal to pass information between communicators (human or non-human)

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4
votes
1answer
34 views

What message/instruction should be given for downloading an image for browser and/or tablet

I need users to download an image from my web app. For browsers that support the HTML 5 'download' attribute my Download button automatically opens the browser download window. However, users on the ...
1
vote
1answer
52 views

Help needed with instructions

On our account registration page, we allow the user to enter an email address and a username. Although we optionally allow users to use their email address to login, we still require a username. ...
4
votes
0answers
111 views

Any usability studies on “on hold / waiting” calls?

I was wondering if there are any current studies on Call On Hold messages. Today I had to call 3 different companies that put me on hold, with all of the experiences ranging from bad to nauseating, so ...
25
votes
1answer
2k views

What do you call a website which is not in beta, but a re-launch with possible teething problems?

we are a launching a new website soon. We have ran some beta versions to users, but we are going to finally press the button, turn off the old one and only have the new website. I want to let users ...
0
votes
0answers
50 views

Is there a list of conventions and standards for notifications, warnings, and messages directed at the user?

My team and I are working on a style guide for our programs that will be both in the form of webapps and programs. While creating this style guide, we are researching common practices in order to make ...
1
vote
2answers
170 views

How often should I send email notifications from a chat app?

So I have a site that has live messaging system to chat with other users in realtime. How often should I EMAIL them saying "You have a new message on ...". If they are heavily chatting it would ...
2
votes
3answers
75 views

What is the type of alert called when it doesn't require user interaction? And when should I use it?

I'm speaking of alerts that don't require the users direct attention, more of a "oh, by the way, this actions just happened". Not much unlike gmail's "you action has been undone" or "Your message has ...
4
votes
2answers
77 views

Any credible studies or research on messaging system's display of unattended items?

I'm working on a client's app that uses a messaging system. The whole concept has been approved last week, so it's not a big deal now, but I was wondering about this: is there any research that ...
0
votes
2answers
68 views

Best amount of time to show a temporary alert message? [duplicate]

I would like to show a small, temporary pop-up alert to the user when they click on certain elements, e.g. a button that is disabled. What is the optimal amount of time to show a short message (2-10 ...
1
vote
1answer
86 views

Chat sidebar: Allowing users to chat & see who is online with just a follow?

Looking for input on the best approach to having a chat sidebar similar to Facebook's web app. I'd like to display a list of online users so users can chat with each other. However, I was looking to ...
57
votes
5answers
8k views

Should “Deletion successful” confirmation be red, or green?

What color should a deletion confirmation message be? This is related to the question Should 'yes, delete it' be red, or green?, but different because this question asks about a passive confirmation ...
0
votes
3answers
67 views

Acceptance and rejection message after user makes bartering decision

I want to display a message after the user makes a bartering decision: When the user accepts the quote, the following message comes up: Thanks for accepting the quote. A message has been sent ...
2
votes
2answers
92 views

Displaying a “waiting to download” message within an iPad app

I am designing an app that will require data to be pulled from our main servers, and upon the first use of the app, there is one screen that will take a few minutes for all data to load. I've been ...
0
votes
4answers
151 views

When should an input's validation message show on a form that has already been submitted?

So let's say that we have a form. This form has multiple inputs, many of which are required fields. Understandably, we should not turn a required input red and show a validation message before the ...
1
vote
3answers
142 views

Difference between Notice and Info messages?

I designed a program that is used to send data through the socket. In each program action, I display a message about process state. I'm confused by when to display a Notice message or Info message. ...
3
votes
4answers
909 views

POS - Informing the user when closing a transaction day

Our current system flow on closing a transaction day is by showing a yes-no message box that informs the user if it will close a particular transaction day. But still some users made mistakes and ...
16
votes
2answers
2k views

Info Icon vs Question Mark

We're debating inside our team on whether to use a question mark icon, or an "i" icon for prompting a tooltip that reveals more info. Which do you say conveys the message better? Or, how do they ...
2
votes
2answers
81 views

FROM address for users sending messages to businesses on a listing directory

I have a website which is a business listings directory. Users can register and optionally create listings. So for example: User: Joe Bloggs Listing 1: ABC Construction Ltd Listing 2: XYZ Catering ...
0
votes
3answers
126 views

Show message after cancellation

On my website, users can create, edit and cancel event dates Would it be weird or user-unfriendly to not serve users a message after canceling a date? (it redirects to the overview page) I'm aiming ...
35
votes
11answers
11k views

Using funny error messages in Finance

Currently I'm working on a branch banking application which is going to be used for all banking transactions such as Money deposit, EFT but also Campaign Management etc. (Some user roles are directly ...
1
vote
2answers
113 views

Do fine-grained message statuses (such as when a message was seen) help usability?

I was just reading this question, and noticed how often I see chat applications that allow you to know if/when a message is being typed up and when it is read/seen. I know the concept has existed well ...
2
votes
1answer
91 views

How to display SMS conversations effectively in website?

I have a web application for managing tuition which sends SMS time to time based on user actions. For example when a teacher cancel the class then SMS notification will be send to all the students in ...
41
votes
13answers
6k views

Messages such as “Operation Successfully Completed”: Is word “successfully” really necessary?

We see it everywhere: database queries to shopping carts, the message "Operation X successfully completed" is ubiquitous. But is the word "successfully" really necessary? Is there a way to ...
2
votes
5answers
113 views

Delete permanently or temporarily

So I'm in a situation where I need to have two features for a list/grid of items: Remove an item for just this session Remove an item permanently I think a x or trash icon would be fine for the ...
2
votes
3answers
71 views

Feedback : notification displaying and removal

I have some web applications which allow the users to do some actions. For example, i need to show a paginated items list. When the user clicks the "Create Item" button, a modal window is displayed. ...
7
votes
3answers
172 views

How best to discuss the Heartbleed bug with users while keeping calm but getting action?

There are technical questions everywhere you look about Heartbleed. But none on not scaring the **** out of your users when discussing it, because lets be honest the news does a good job of scaring ...
0
votes
4answers
212 views

Compare two list of elements & visualize similarity between them

I have a two List of Strings; ex: ListA = {"A","B","C", "F"} ListB = {"C","D","E"} I need to compare these two lists & present the difference to user in UI. I have implemented ...
5
votes
5answers
629 views

Should message timestamps be the time the message was sent or the time the server recieved it?

I have a service where messages may be created (and put in a "send" queue) even when there's no connection to the server. When the messages are sent to the server after successfully connecting, should ...
4
votes
4answers
138 views

Flashing messages and cognition, how effective are they over non flashing messages?

How does a flashing message effect cognitive processes like memory and attention and what, if any, were the outcomes of any studies performed in this area? For example, if a warning sign flashes how ...
0
votes
2answers
132 views

How shall I present high volume(messages/hour) messages?

I'm building a dashboard that allows people to view messages they received via SMS and that could easily be thousands of messages per hour for radio stations, for instance. Shall I use pagination( ...
1
vote
2answers
43 views

URL Acquisition Messaging

I work for an online retailer, and my company is acquiring the URLs from another online retail. We don't have plans to retain the acquired brands identity. We will simply be redirecting traffic to our ...
1
vote
1answer
301 views

Best practice for messaging system (microblog) using a “n-tier” model

I currently have a UX problem that I have seldom seen done well (or at all)... I am developing a messaging feature for a site (a messaging system for business, think Yammer), and I am in the ...
10
votes
2answers
631 views

Period, or no period, when a text message is displayed on screen

When a user interacts with a button on a website, and the buttons gives some confirmation text to let user know that the action has been performed successfully or unsuccessfully, should there be a ...
10
votes
7answers
481 views

How to explain that a data is only in localStorage?

I'm currently working on a web application where the user can enter some data. Unless the user is logged in, the data will only be stored in localStorage (i.e. in his browser). I will support syncing ...
1
vote
2answers
125 views

let users know results don't match filters

We have a page where the users can select filters and then click search to see results. In the time between the user changing the filters and clicking search, should I indicate the the result don't ...
52
votes
13answers
2k views

Personal information in messages

Is it good to add some personal information (name, username or other) in success or error messages?
3
votes
4answers
270 views

What is the best way to let users read an “important note” before submitting a form?

We have a website where users can book a room and our payment gateway is Paypal. On the payment page, we have a form requiring customer information and at the bottom, we have a button called "Make ...
3
votes
2answers
343 views

Contextual error message

I am designing a new feature for a CMS my company uses. A few things you should know: We have content editors working mainly on adding pages to the system. We have thousands of pages, and no one ...
2
votes
1answer
81 views

Ambiguous textual output

In this question on SO, the asker had to deal with some textual responses that could be in a rather ambiguous format. One person commented there that that could be interpreted in two different ways: ...
41
votes
10answers
4k views

Is a “Never tell your password to anyone” message in chat really necessary?

In almost every chat window I open, there's this fairly obvious statement: Never tell your [password/credit card/social security/etc] to anyone. Are there some standards for chat functionality that ...
15
votes
2answers
741 views

Should I put “.” at the end of messages for mobile users?

Should I write "." at the end of messages displayed to the user in my mobile Android application? For example: High bandwidth required, switch to WiFi. or High bandwidth required, switch ...
16
votes
2answers
2k views

Placement of flash/growl notifications or messages in web application

Question I have been wading through tons of questions on the topic of flash/growl notifications, but none of them touch on where those notifications should be placed and why they should be placed ...
7
votes
3answers
387 views

When Back Button is Expected but Not Supported, The Least Invasive User Assistance?

Problem: I have a situation where in a browser-based web application the back button (and backspace key for that matter) cannot be supported or used. If it is used, the results can be unpredictable in ...
6
votes
2answers
229 views

When should the message informing the user that the password they entered is wrong go away?

This is a follow up to this question since it got closed. In a log in form, after the user enters the wrong password, when should the message saying "wrong password or user name" go away? For example ...
3
votes
3answers
176 views

Should I send the private message body in the notifying email?

My website is a bit similar to StackExchange sites in regards of user interaction, but additionally it has a private messaging system. A message has a subject and a body. Every time a new message or ...
5
votes
2answers
142 views

content for information message

Is it better to display a positive informative message "You can only view and share links of icons. for additional options please login" or negative informative message "Downloading, Uploading or ...
7
votes
2answers
278 views

Should marking a chat message as spam automatically ignore the user?

Two typical features of chat rooms are, the ability to ignore another user (hide all of their messages) and to mark a particular message as spam. Should marking a user's message as spam automatically ...
3
votes
3answers
203 views

News Feed vs Message Log, Sort by Newest vs Sort by Oldest

I'm starting out on building an application that will be a hybrid of a messaging application, but with "news feed" like qualities. These qualities being rich media, advertisement, and conversations ...
19
votes
7answers
2k views

How to define/classify messages and notifications in web applications

I have seen content from various style guides and UX guidelines about this, and was wondering if there is a much more simple system to create a consistent and easy to implement design for various ...
7
votes
3answers
394 views

What is the correct way to indicate something can be either singular or plural?

Taking it as a given that the system is not intelligent enough to be able to recognise a single result as apposed to multiple results (don't ask!), what is the correct way to represent the possibility ...