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0
votes
1answer
35 views

Kano survey - Why Expect/Expect is not questionable

I don't understand why the couple answer expect/expect from kano survey is "indifferent" but not "questionable. Does not it mean the question has been misunderstood ? Below a reminder for kano survey ...
3
votes
2answers
190 views

Does anyone have statistics on usage of the Kano Model?

I have been asked by a client to provide justification for the usage of the Kano Model. I believe I have sufficiently convinced them of the benefits and value, but the one thing I am lacking is ...
2
votes
2answers
269 views

How to ask a one-dimensional / performance attribute question in a Kano survey?

I am putting together a Kano analysis survey, and want to understand how to phrase the question for a performance attribute. In putting together the survey, for each attribute I would ask the two ...
15
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5answers
2k views

Is the Kano model adaptable for measuring user experience?

I have been looking to develop some metrics for a UX project (which was also a question I posted previoiusly), and have been reading about the Kano model and how it maps to different user ...