I have been asked by a client to provide justification for the usage of the Kano Model. I believe I have sufficiently convinced them of the benefits and value, but the one thing I am lacking is ...
I am putting together a Kano analysis survey, and want to understand how to phrase the question for a performance attribute. In putting together the survey, for each attribute I would ask the two ...
I have been looking to develop some metrics for a UX project (which was also a question I posted previoiusly), and have been reading about the Kano model and how it maps to different user ...