4
votes
4answers
748 views

What research method should I use to find Top Tasks for an intranet site?

A client recently asked me to find out users' top tasks on an intranet site for usability testing. It is hard to interview the users, so I advised them to create a survey with some open-ended ...
5
votes
5answers
2k views

What are good questions to ask when interviewing intranet users for persona development? [duplicate]

I'm part of an external team hired to improve a software engineering company's intranet. I have been tasked with developing a usable set of personas out of a pool of around 300 employees. The ...