1
vote
1answer
37 views

Is My Needfining Observation Plan Methodologically Sound?

I was wondering if you could help me conduct a proper needfinding observation. Mostly, do you see any methodological errors in my observation plan or survey questions? Does my plan maximize the ...
5
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5answers
2k views

What are good questions to ask when interviewing intranet users for persona development?

I'm part of an external team hired to improve a software engineering company's intranet. I have been tasked with developing a usable set of personas out of a pool of around 300 employees. The ...