Questions tagged [interview]

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interview users best practices

I'm aware that I can't mention specific software brands or platforms, or even discuss software bugs, so I'm going to try to frame my question from a methodological perspective. I used a well-known ...
Ismael669's user avatar
0 votes
1 answer
183 views

UX Researcher Hiring Challenge Ideas

We are hiring a Senior UX Researcher to join our team and I have been given the task of coming up with a design challenge/task that the candidate will have to do at the third stage. The idea is to ...
BoneStarr's user avatar
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2 answers
158 views

Can I use semi-structured interviews for collecting insights for a prototype?

I have a low-fidelity prototype and I would like to use semi-structured interviews to ask users questions while having a walkthrough of the prototype. Do you think it's a good idea to choose semi-...
dontdownvoteme's user avatar
1 vote
5 answers
710 views

How do you uncover true motivations and goals during user research?

My goal is to create some UX/JTBD personas and I am new to conducting user research interviews. When asking participants what motivates them professionally, or what their professional goals are, a lot ...
Rohrski's user avatar
  • 401
2 votes
1 answer
156 views

What are filler words that you can use for responding to users' saying in user interview?

In user interviews, I often say "very interesting" or "that's an interesting point" or "very helpful" in response to users answer. "Interesting" is a perfect word choice because it has a neutral ...
Nhat Lan's user avatar
1 vote
1 answer
101 views

How much incentives is too much?

While planing the research for a conference paper, a question remains present to us. The study involves three simple steps: (1) initial participatory interview; (2) participants interaction with a ...
Francisco Maria Calisto's user avatar
15 votes
5 answers
3k views

What to do if SUS scores contradict qualitative feedback?

TL;DR: qualitative data collected in a usability experiment seems to contradict the quantitative results of the SUS questionnaire. How can this discrepancy be reconciled? The following experiment is ...
ralien's user avatar
  • 1,600
0 votes
3 answers
167 views

Questions in Usability Testing without giving any lead

How to make good questions that asking if "Z" feature is easy to use or not in Usability Testing for web or app, without giving any leads to user?
Derkondo Xombandi's user avatar
1 vote
1 answer
123 views

Interview methods for user needs phase

I'm designing a workforce training project and am in the process of collecting the initial user feedback. While I'm an experienced survey designer and data scientist, I'm new to user experience and ...
tom's user avatar
  • 111
-1 votes
2 answers
141 views

2nd UX interview with Agile guy [closed]

I am an interviewing for a UX Manager position. I will be the first UX professional to join this company. The company has neglected UCD and is now looking for someone to spearhead UX methodologies ...
Zee's user avatar
  • 1
0 votes
1 answer
64 views

App on-boarding via contextual imagery

I am in the process of identifying suitable methods for on-boarding users on what is in effect a "shopping" app. I would like to configure the app to the needs of its current user by finding out what ...
DroidOS's user avatar
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0 votes
1 answer
67 views

What do employers except for Web designer job profile? [closed]

Not sure if I am asking this question in the right forum I am a web designer currently searching for a job. I have really good portfolio and work experience and when applying for a job, almost ...
maria's user avatar
  • 3
0 votes
1 answer
199 views

How to find CEO's to interview for B2B product research?

I'm the sole UX guy with a local startup on a B2B product in the business intelligence space. The problem is though: our product is geared more towards CEO and C-level types - not the people you can ...
Scottmas's user avatar
  • 103
0 votes
1 answer
66 views

Should I tell interviewees remaining time for tests?

Context I was running a series of tests last week, with 6 groups of 4-5 people each. Tests consisted in showing images to participants and asking a qualitative open ended question that had to be ...
Devin's user avatar
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1 vote
1 answer
55 views

How many people should i interview for my project realization?

For my school project I'm realizing some sort of digital touchscreen that can show the full stock of warehouses. For the usability of the screen and the software that's currently running on it i did ...
Joris's user avatar
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0 votes
2 answers
86 views

Should I do a redesign as part of hiring process? [closed]

Is it ethical to ask a potential hire to redesign an existing website for the company? For context, I've been sent a static image of a dashboard for a major bank. I've been given no information ...
Sam's user avatar
  • 1
2 votes
1 answer
156 views

Evaluate web application mockups

I'm currently working on the reconception of a web application. I already sent a survey to users to get some feedback on the current application. I used this feedback to create low fidelity mockups (...
JeanJacques's user avatar
1 vote
1 answer
1k views

How to do UX research whiteboard challenge during an interview? [closed]

I'm going to a final round of interview for a UX Researcher position. An important part of the onsite interview is a research challenge: given a specific topic, write a research proposal, and do a ...
mdai's user avatar
  • 13
2 votes
3 answers
226 views

How to perform user interviews for a new product when there are IP restrictions

On my current workplace, we are starting a new project but since the company has strict Intelectual Property policies, we have restrictions about how to approach the market so we don't provide hints ...
Joao Carvalho's user avatar
0 votes
3 answers
436 views

How do you interview users about sensitive topics?

I'm planning a round of user interviews. However, my client's working on a product for helping people identify and handle various legal issues, so I'm concerned that interviewing people about this ...
Zack McCartney's user avatar
0 votes
1 answer
58 views

Should I recommend user interviews to a client or change course?

I'll get on with an explanation of my situation, but this really boils down to the following: What research methods / other approach would you recommend, given my situation? How does my proposed ...
Zack McCartney's user avatar
0 votes
3 answers
373 views

UX Interview Questions

I'm conducting a survey for an enterprise product used in IT security. There are two main goals: Find out whether users have any major obstacles when using the product. Find out what are the most ...
codeWolf's user avatar
  • 162
1 vote
2 answers
87 views

Interview brief wording advice

I'm completing a brief as part of an interview process for a job as a UX Designer. I know I'm the in first batch of people to ever see this brand new brief so it's possible it could be a little ...
Timmy's user avatar
  • 33
2 votes
2 answers
317 views

How would identify the fake participant(s) when you conduct individual interviews?

During the research phase, different participants are interviewed based on the personas or user profiles. Sometimes, the participants are sent by some of the agencies. Some of the FAKE participants ...
Deekshit-CUA's user avatar
2 votes
1 answer
219 views

Hardware best practices for data entry while doing field work

I have a client who sends medical professionals out into the field to perform checkups and other simple procedures in low income areas for free. They are currently doing their work in an entirely ...
Michael's user avatar
  • 163
0 votes
2 answers
62 views

Creating a template for a brand during an interview? [closed]

I'm pretty deep in the interview, but the interviewer is asking me to create a template that represents their brand. I honestly haven't heard of this before. Is anyone familiar with doing something ...
Justin Ma's user avatar
4 votes
4 answers
558 views

Is asking 'balanced' leading questions the right way during user interviews?

It sounds a little bit counter-intuitive, but I am wondering if we actually lose a lot of the information that we might otherwise intend on finding out or capturing by not asking more direct or '...
Michael Lai's user avatar
  • 27k
1 vote
3 answers
586 views

Test to evaluate a UX designer in product company [closed]

We are in the process of hiring a UX designer for our company, for which the primary skill set is: Ability to understand the product and its features Provide input on requirements Ask questions Come ...
user2885604's user avatar
0 votes
1 answer
76 views

Interviewing a Single User About an Existing UI Improvements

I am about to interview / ask questions from a single end-user, who has been using the application in prod for 3 months daily. I am wondering is there some existing question set to begin this with? ...
thevangelist's user avatar
0 votes
1 answer
281 views

What does the setting, situation, time, etc mean for a research interview?

I need to conduct interviews with a target user group, before starting development. I need to do both: Contextual inquiries for a technical installation (heatpump) Regular interview, where there is ...
Mads Skjern's user avatar
0 votes
2 answers
246 views

How to convince a user to make an face to face interview?

I need help with convincing user to meet with our company responsable for an interview. We are calling them and telling them that we want to make an interview with them ,and telling them our purpose ...
Cem Selcuk's user avatar
2 votes
1 answer
100 views

What are some methods / guidelines / tutorials for doing user interviews before developing a piece of software? [closed]

The stuff behind the scenes, such as the database, is simple and flexible, so I don't have to consider that. So this is all about what the users need, and that means what he needs in the GUI (it's a ...
Mads Skjern's user avatar
2 votes
1 answer
651 views

what kind of questions should i ask the user during the user interview to get insights for revamping website on-boarding?

this is my first week working in a startup as a ux strategist for the very first time. previously i've been working in an digital agency for 4 years. it's been hard to shift my mindset from a ...
naningutoyo's user avatar
0 votes
2 answers
254 views

UX Interview question [closed]

I've been graced with this questions more than once. I know I'm responding accordingly but I want to throw these out to all of you and get your thoughts. Question 1 Product manager: “Let’s say, the ...
Ballisticone's user avatar
2 votes
2 answers
297 views

Quick, Quantifiable UX Screener Questions

We are sending a non-technical HR rep to a career fair for university students. We are planning on hiring a few Quality Assurance (QA) interns. We like our QA interns to have some programming skills ...
sgryzko's user avatar
  • 435
3 votes
2 answers
244 views

What research method is appropiate for this case?

We have a mobile app, with 3 million of downloads and 1.5 million of active users. This is a young product with the main market overseas. I just arrived to the company and I realized that they haven't ...
Franco's user avatar
  • 163
15 votes
8 answers
2k views

How to extract more insightful UX requirements from User

We do iterative releases, and thus I see a good number of user UI/UX requirements come in. Which is great so we can focus on the key areas. Naturally these requests are in the format "The system ...
Jason A.'s user avatar
  • 5,304
3 votes
2 answers
662 views

How to gather "post-experience" user insights

I want to gather some user feedback about an application process. I was thinking it would be ideal to 1) do real-time usability testing and 2) gather some feedback from people who completed the ...
Lauren Dankiewicz's user avatar
3 votes
1 answer
199 views

Observing and finding bottlenecks of a process

My main focus in UX is web UX, but I've been requested by my supervisor to help with improving the process of an installation company (not web-related). I proposed doing contextual interviews (CI) to ...
Yeezy's user avatar
  • 107
2 votes
4 answers
265 views

Avoiding negative or positive biases during interviews

I'm going to be conducting user surveys and I want to ask questions like "What part of the software is good?" and "What part of the software is bad?" (more specific to the software in question of ...
alanj's user avatar
  • 904
3 votes
2 answers
350 views

What are you looking for in design interviews?

When conducting user interviews as part of the design process of a page, before any mockups have been built, what are the key questions that should be asked? What is the best way to wheedle out what ...
the other one's user avatar
5 votes
3 answers
464 views

How to coach reviewers past saying a design is "clean"?

I've heard it a hundred times. "I love it. It's so... clean". It's a mildly frustrating response. When it comes to design review with stakeholders, the word "clean" is the equivalent to the word '...
dennislees's user avatar
  • 11.6k
2 votes
2 answers
369 views

Best practices for performing prototyping tasks in interviews, e.g. whether to explain with notes?

When interviewing UI/UX jobs, some companies would give you design problems for you to work at home and return in prototypes in a couple days. What are the most common tools/medium used? Balsamiq, PDF,...
SeanC's user avatar
  • 43
1 vote
1 answer
476 views

Is my needfinding observation plan methodologically sound?

I was wondering if you could help me conduct a proper needfinding observation. Mostly, do you see any methodological errors in my observation plan or survey questions? Does my plan maximize the ...
user51843's user avatar
7 votes
1 answer
936 views

What are the best ways to interview customers to derive needs?

I have just started a new project and I am going to be speaking to customers directly to try to derive needs for a new version of the software application. I have not done this before. Some of my ...
Chromarush's user avatar
  • 1,194
4 votes
1 answer
928 views

" too logical" in UX Design

This is a very strange question that I'm about to ask that I'm not sure if anyone else has ever received. I've been doing UX Design now for roughly 5 years, and I thoroughly enjoy it. I'm heavier on ...
Sean's user avatar
  • 103
2 votes
3 answers
1k views

Why don't interviewer/recruiters ask UX designers to review their product during the interview process?

I have seldom been asked by an interviewer to provide an expert review of the client's product/service as part of the interview process. I would assume that this is a good opportunity to see how a ...
Michael Lai's user avatar
  • 27k
5 votes
2 answers
15k views

Example Task for a UX (User Experience) Interview

We are in the process of weeding out potential candidates for a new UX position in our company. It is difficult to tell how someone actually works until you get them to go through a project. So, I ...
simple's user avatar
  • 159
11 votes
2 answers
803 views

How to conduct user research in a highly constrained environment with private/protected data?

I work in health care and am trying to establish some practices and protocols for conducting user research on physicians. However, the health care industry has some constraints that make user research ...
Benjamin Malley's user avatar
-2 votes
1 answer
2k views

Programmer wanting to go more into front-end and UI development [closed]

I've just come out of an interview that I believe didn't go as well as what I expected it to. And I find my self now somewhat confused as to where I want to go with my career. Besides feeling quite ...
coconutpear's user avatar